COMPANY IS A SCAM ......DO NOT USE THEM!

Complaint

0
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!

Comments

  • 0
    DRG
    | 3 replies
    I am very concerned about doing any business with Square up
    I have given them my bank information 3 times and still have connected with them.I continued to ask in emails to speak with someone and no reply. What am I to if they have my banking info?
    • 0
      We Need A Class Action Against Square! replies to DRG
      You could call your bank and have your account numbers changed immediately and in most cases that would be enough.... However if you've got some tricky people that you're dealing with---and I believe that Square is trickier than the devil--- just changing the account numbers won't be enough b/c there are still ways that they can still get in and do things like create FORCE CHARGES etc--- that means charging the crap out of your account even when you have no money in there so that instead of a charge bouncing like it normally would if you had no money in the account, instead with a Force Charge you just owe and owe and owe and owe until u die unless you can disprove it.... and who can disprove anything if they never respond and constantly pass the buck? (no pun intended... hee hee hee)

      SO! What you should do in their case is call your bank right away and explain your fears about their shady ways etc and what's been going on and then request to close the accounts completely and re-open brand new ones.  It may cost you a small fee and it will definitely be a pain in the butt b/c you will have to give any other cedit or pay out accounts you have all your new info but at least you will be able to sleep soundly knowing that Square no longer has valid bank info on you.   ----This is what my bank had me do because of them.
    • 0
      SQUARE = SCAM replies to DRG
      they got all my stuff ... confirmed it .... got an order in and then they froze claiming needed more info after confirming everything via email they sent and over the phone

      10 years with Pay Pal and never had anything near the clusterfuck that Square provided
    • 0
      JG replies to DRG
      Square is the biggest scam EVER! They took funds saying that my account had a deficit because of a disputed transaction. I never had a disputed transaction, which my dashboard confirmed. However they will not allow calls on my account and now they have even blocked my emails!
      They are thieves and fraudsters in the worst way!!!

      I am a lawyer and I am interested in starting a class action suit. Square's business practices are fraudulent and unconscionable. I am also filing a report with the Federal trade Commission (and would encourage everyone else so Affected to do so).
  • 0
    JaneinCarolina
    So glad i read your reviews!!!  i was just about convinced that it sounded really cool!   I'm backing out....THX!
  • 0
    Bill Bower
    I too was going to go with square but im glad I read the reviews thx but it sounds like a SCAM to me
  • 0
    Square HOLDS YOUR MONEY HOSTAGE !
    Buyer Beware !
    I have used them for 6 months with no issues till NOW.
    They claim customer service responses in 24 hours try 3 days.
    They don't answer questions they just ask and take another 3 days to respond.
    You have no SAY no control over your own MONEY
    BEWARE.
    They are holding a purchased of over 1k of mine for no apparent reason and not only have I
    lost a customer of 10+ years over this. They want to now sue me because they claim I stole their money
    when indeed SQUARE has.
  • 0
    martinez
    i'm trying to sign up for the free square up but when i go to sign in it don't do anything but now that i see your reviews thank you now i know is a scam.
  • 0
    Linda C
    I agree. It's a scam. And I am embarrassed to say I had been promoting it. NOT ANYMORE!

    They have been holding money of mine for that 30 day period because I got in more than their allowance. When I sent in an application to be upgraded to get the funds sooner, they shut me down and are now telling me it will take 90 days for me to get almost $1000.

    What a rip-off!
  • 0
    Anthony
    I signed up for square and they robbed me. they said that I couldn't link my bank account to them, yet they had my bank account and they took over 200.00 from my account when it said free for one, and if u cant link to my account how did u charge my account? Wtf! No number, no contact info. How can they do this? Idk but i am going to a lawyer. Or maybe show up at there door with this [***] product of theres. I havent even opened it! Ugh
  • 0
    PISSED OFF CUSTOMER
    | 1 reply
    I WAS WITH THEM TOO AND THEY ARE HOLDING $2500 OF MY MONEY FOR A 90 DAY PERIOD!!!!!!I HAD NO MONEY TO BUY ANY MORE PRODUCT AND PRETTY MUCH PUT ME OUT OF BUSINESS FOR A WHILE. WORST PART ABOUT IT IS YOU CANT EVEN REACH ANYONE BY PHONE!!!!!!!!!! I SOLD THE PRODUCT BUT NEVER GOT THE MONEY

    MOST PEOPLE DONT REALIZE THAT HOW MUCH OF A RIPOFF SQUARE UP IS. SURE YOU DONT PAY ANY MONTHLY FEES THAT IS HOW THEY GOT ME. HOWEVER THEY ARE CHARGING DANG NEAR 4% IF YOU KEY A CARD IN AND IF THEY DONT LIKE THE TRANSACTION AMOUNT THEY HOLD YOUR MONEY.

    BETTER OFF GOING THROUGH THE INDUSTRY GIANT LIKE FIRST DATA THE SAME GUYS THAT DO PLACES LIKE WALMART AND SEARS. GET SETUP WITH A REAL ACCOUNT. I CALLED THE GUYS AT FIRST DATA AND THEY SET ME UP WITH A READER WITH MY PHONE FOR LIKE $15 A MONTH AND A RATE 10TIMES LOWER THAN SQUARE.

    AFTER MY EXPERIENCE I HAVE MADE IT MY BUSINESS TO LET OTHERS KNOW CALL THE GUYS I USED  AT FIRST DATA 800-918-6409 HAVENT HAD A ISSUE IN ALMOST 6 MONTHS. MY MONEY NO MATTER HOW MUCH IS IN THE ACCOUNT THE NEXT DAY..........SQUARE YOU SUCK
    • 0
      Starr replies to PISSED OFF CUSTOMER
      So did anyone ever get there mine from square
  • 0
    Another pissed off ex-customer
    | 2 replies
    I did 2 test purchase's for 10.00 and both worked well.  Than when I accepted 2,000.00 from a customers card, I got the dreaded questionnaire, questioning my business. Pretty much normal stuff. Next day I receive an e-mail stating my construction biz is a risk and their holding my money for 90 days!  Sweet!  I cant find anything about holding my money for 90 days in the contract so I might contact the DA next week. I also wonder if I can send a collection company after them.
    I will be calling First Data tomorrow!!!
  • 0
    Noidea
    I linked my Bank account to SquareUp and 1 week later , my BANK ATM CARD blocked. Because someone tried to purchase something over the internet from Amazon Store...!!!!   I was using my bank 10 years  and never happened anything like that before.  Than my second  Business Account Blocked in 2 days...

    I just want to know that is that related to SquareUp or not....  Looks like something is not right...
  • 0
    Dmrtn
    Anyone posting anything positive must be square employees. They took $1000.00 from my bank account randomly. I used square once, I accepted a payment, and that was it. Two months later, I woke up to an email From Chase bank that Square withdrew $1000.00 dollars. Completely out of the blue. And now I can't get get my money back, they just keep giving me the run around. I'll be contacting a lawyer.
  • 0
    MK
    | 1 reply
    you CAN get your money back- its fraud.

    I used Square 1 time - and they held my money. I immediately called my bank and told them Square is NOT authorized to touch my account. I notified Squre the same thing. I refunded my customer in full - and square said I was "high risk" - duh. How shady.

    If they touch my account - i'll flag it as fraud. Don't use square guys -they are really bad!
    • 0
      jeff replies to MK
      no kiddin they did the same to me.
  • 0
    Ty
    Do not use! My attorney and the District attorneys office is looking into them holding funds of my clients. They have no customer you can speak with, even the District Attorney i was dealing with informed me they would not respond! So i will have to take legal action to get $1800 of my own money back. I had to be patient and weather a storm from loosing my money as a small business, remind you this was May 2012!! Please do not use this company!

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