COMPANY IS A SCAM ......DO NOT USE THEM!
Complaint
kira scott
Country: United States
I purchased this square device and linked my bank account as required, I even did a test transaction for a nominal amount just to confirm this was a legit operation. Everything went well even the $10's they issue for signing up went through. I went out of town to condct business and on 2/8/2012 had eight purchases that totaled around $1,800 and it was prior to 12pm PST. The following day I had one transaction for $800 and was made prior to 12 pm PST. again. Mind you EVERY transaction was made with a physical card swipe (I see it notes transactions without a card swipe than run over 1,000/ per week or during the intial 30 days will be subject to a thrity day hold. My transactions did not fall under this catagory) So day three (rather 36 hrs. plus) still no funds deposited. I went to the website.....then realized theres no phone number for the company.....so sent an email as they requested, no response as expected. I then searched for message boards and found tons of consumer complaints about how horrible the company is and how they hold your money to throw in short term investment accounts to profit off of the interest. I also found a phone number which I called from 9-6 EVERY HOUR to get a hold of the same woman DEBBIE every time I call. Only to be told they only allow you to speak with "technical support" and that account services only responds to emails and voice mails (which will still be responded via email) I spoke with DEBBIE over 4x's which she continued to transfer me to voicemail even when I asked to speak with her manager. So in short they have my money and I have nothing! They try to make it seem as if its a major company yet their all sitting there in the same suite 104.....901 Mission Street San Francisco, CA. Morese when do you ever call a customer service or tech support line and get the same person every time. Most important since when can a "bank" or processing agency hold your money, not give any reason as to why, and then not allow you to contact them....."dont call us, we'll call you" So in short I got robbed via SQUARE DOWN!
Comments
I have given them my bank information 3 times and still have connected with them.I continued to ask in emails to speak with someone and no reply. What am I to if they have my banking info?
SO! What you should do in their case is call your bank right away and explain your fears about their shady ways etc and what's been going on and then request to close the accounts completely and re-open brand new ones. It may cost you a small fee and it will definitely be a pain in the butt b/c you will have to give any other cedit or pay out accounts you have all your new info but at least you will be able to sleep soundly knowing that Square no longer has valid bank info on you. ----This is what my bank had me do because of them.
10 years with Pay Pal and never had anything near the clusterfuck that Square provided
They are thieves and fraudsters in the worst way!!!
I am a lawyer and I am interested in starting a class action suit. Square's business practices are fraudulent and unconscionable. I am also filing a report with the Federal trade Commission (and would encourage everyone else so Affected to do so).
I have used them for 6 months with no issues till NOW.
They claim customer service responses in 24 hours try 3 days.
They don't answer questions they just ask and take another 3 days to respond.
You have no SAY no control over your own MONEY
BEWARE.
They are holding a purchased of over 1k of mine for no apparent reason and not only have I
lost a customer of 10+ years over this. They want to now sue me because they claim I stole their money
when indeed SQUARE has.
They have been holding money of mine for that 30 day period because I got in more than their allowance. When I sent in an application to be upgraded to get the funds sooner, they shut me down and are now telling me it will take 90 days for me to get almost $1000.
What a rip-off!
MOST PEOPLE DONT REALIZE THAT HOW MUCH OF A RIPOFF SQUARE UP IS. SURE YOU DONT PAY ANY MONTHLY FEES THAT IS HOW THEY GOT ME. HOWEVER THEY ARE CHARGING DANG NEAR 4% IF YOU KEY A CARD IN AND IF THEY DONT LIKE THE TRANSACTION AMOUNT THEY HOLD YOUR MONEY.
BETTER OFF GOING THROUGH THE INDUSTRY GIANT LIKE FIRST DATA THE SAME GUYS THAT DO PLACES LIKE WALMART AND SEARS. GET SETUP WITH A REAL ACCOUNT. I CALLED THE GUYS AT FIRST DATA AND THEY SET ME UP WITH A READER WITH MY PHONE FOR LIKE $15 A MONTH AND A RATE 10TIMES LOWER THAN SQUARE.
AFTER MY EXPERIENCE I HAVE MADE IT MY BUSINESS TO LET OTHERS KNOW CALL THE GUYS I USED AT FIRST DATA 800-918-6409 HAVENT HAD A ISSUE IN ALMOST 6 MONTHS. MY MONEY NO MATTER HOW MUCH IS IN THE ACCOUNT THE NEXT DAY..........SQUARE YOU SUCK
I will be calling First Data tomorrow!!!
or their phone number ?
call me 516-376-4118
I just want to know that is that related to SquareUp or not.... Looks like something is not right...
I used Square 1 time - and they held my money. I immediately called my bank and told them Square is NOT authorized to touch my account. I notified Squre the same thing. I refunded my customer in full - and square said I was "high risk" - duh. How shady.
If they touch my account - i'll flag it as fraud. Don't use square guys -they are really bad!