Kinetico water softner complaint
Complaint
Jean S
Country: United States
Hello, I had a water softner rep. come to my home and sell me a water softner with a 3 month trial, if I was not satisfied they would take the unit back and I would owe nothing. The cost of the unit was $ 2,900.00 I told them I would pay it in full at the end of the 3 months if it really made my clothes softer, use less laundry soap, shampoo etc. and my dishes and silverware would not have any more spots, not to mention I would get a free year's supply of cleaning and soap products.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
Comments
my husband had made four trips back to discuss the kitchen and the other four offices. Kim can not make up his mind what he wants. Cabin built, barn cleaned was not part of the barter agreement. Four more offices in an existing building along with a kit. Our hours would be at $50 an hour to go toward the purchase price of the two units.
upon receipt of bill I have tried to contact Kim. This had been going on over a year. He has failed to return any calls or messages.
When Kim tried to serve David, I contacted eco water to disconnect one of the systems and my dad and I delivered the unit back to him at the Clare office. Again Kim is not available. So I requested a receipt of return and took pics of the unit being returned and I took pics of the conference room and the offices.
Now today he tries to serve David again. right now yous are ahead on us. We worked off more than half of both units and you got one unit back. What is your deal. Are you (Kim) but happy cause we refused to clean your barn. That was not part of the agreement.
We were ready, right up to the point of returning the one unit to finish your kit and four offices. Kim is the person who has failed in this barter agreement. Also failed home depot agreement that they get commission for the leads of purchase s of water softeners.
Sincerely,
Sheryl Leonard
9894295940
I'm glad I found these reviews after having the unit installed or else I would have researched other options.
But Kinetico is the only non electrical softener on the market. The fact that I didn't need to call an electrician and rewire my house sealed the deal for me because I don't have a power outlet where my main water line is located.
I empathize for the other people who had a bad experience because I would be really sour also if I paid what I paid and the system didn't work as expected.
Every product and company has some issues but I am totally happy with Kinetico and will go that way again when i need one.
I own a Kinetico dealer in Quebec, Canada and I can assure you that Kinetico head office will never let down any of their clients. Kinetico is very strict with their dealers. We need to give a perfect service that reflect the high quality products of Kinetico.
If you have a problem with a Kinetico product and the dealer in your area is not giving you a the appropriate service. Contact head office, you can find all the information you need at www.kinetico.com
PS: Sorry for my bad english, it's my second language.
Good luck to all and congratulations to everyone that has a Kinetico system :)
The electricity it uses is so little and only to regenerate it. And if a system is sized properly and of a good quality, it only regenerates every 7 to 10 days, unlike Kineticos every 3 or 4 days...depending.
It's all marketing and everyone tries to make claim that theirs is the best.
Go with a direct distributor like www.AmericanWaterGirl.com and you can get whatever you want for half the price.
which line of water filtration products do you recomend?