Kinetico water softner complaint
Complaint
Jean S
Country: United States
Hello, I had a water softner rep. come to my home and sell me a water softner with a 3 month trial, if I was not satisfied they would take the unit back and I would owe nothing. The cost of the unit was $ 2,900.00 I told them I would pay it in full at the end of the 3 months if it really made my clothes softer, use less laundry soap, shampoo etc. and my dishes and silverware would not have any more spots, not to mention I would get a free year's supply of cleaning and soap products.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
Comments
Kinetico is giving me a great price, with a de-chlorinator pre-filter, and I love the non-electric and the idea that it uses so much less salt. I will let you know how the system works.
Everything is fine.
The way the system works is every so often after so many gallons have passed through the tank, a salt brine rinses the resin in the tank and since you dont want salt water in your tap water the system flushes the brine out a hose into the yard away from septic and well areas.
left a few msg at the office and never got a call back...so today i called spoke to an operator
she said that i must make my june payment before they can come out to fix anything....i said really wow i thought they would want to take care of the customer since all i got was stories....i have to kp putting salt and also the other unit under the counter stops working every so often...i then said how can i return the unit she said you cant u must pay the $6.000 dollars then return it....
so now im trying to reach cooperate .....does anyone have any solutions please????
thank u
After 24 years the softener will need to be replaced within the next few weeks. After a lot of use, the beads start breaking down and provide a greater restriction to water flow. Turn on several faucets and eventually water will just trickle out. Hope this helps.
Kinetico cutting them out of their agreement, to display unit and share commission for the leeds?
Curious
Sheryl Leonard
The corporate site really has very little information on it. You can only get it from a Kenitico rep?
I think I know the answers but am curious what others have experienced.
You just can't even seem to get straight answers from the reps...