Kinetico water softner complaint
Complaint
Jean S
Country: United States
Hello, I had a water softner rep. come to my home and sell me a water softner with a 3 month trial, if I was not satisfied they would take the unit back and I would owe nothing. The cost of the unit was $ 2,900.00 I told them I would pay it in full at the end of the 3 months if it really made my clothes softer, use less laundry soap, shampoo etc. and my dishes and silverware would not have any more spots, not to mention I would get a free year's supply of cleaning and soap products.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
After a few weeks I noticed the same spots, didn't use any less soap etc. and my family hated the "slimy" feeling we had when we took showers. I called them and requested for the unit to be removed as I never rec'd the free products, and it did not perform as I was told.
I did pay them $900.00 in full for the faucet and the purifier under my sink. I never rec'd phone calls back, I wrote them letters to remove it and I was not going to pay for it. A man from their company came out and added more salt to the unit (even though they said it would last 4 months, this was only a month later) and when I came home from work I found the hose running all over my yard!! I lost thousands of gallons of water and have the bill to prove it. I called them explaining why he came out and what happened with the hose, again they never called me back.
I continued sending letters, I had an Attorney write them as well as the better business beauro and they continue to have a collection company call me as they placed me in a finance company to pay for the unit at a high interest rate without my knowledge!! Now it went on my credit report saying I owe them over $ 3,400.00!!
The unit is still sitting there, we never used it as it was defective since the water hose just lays there and when it runs it drains the water out from my house since it is hooked into the main water valve not to mention even if it didn't drain the water it still did not do what he said it would do. I showed them in good faith by sending them the $900.00 since the water from the sink filter they installed actually did make a difference by paying for that.
This company is really a scam and I still am trying to get this removed
from my credit report as well as all the collection calls I receive daily, I just want them to take this unit back and be done with it. This was installed in May or June of 2006.
Comments
It also uses half the salt than the Culligan.
A scale watcher is like easy water in that it uses an electrical current to keep the Ca particles from clumping together and the softener removes them replacing them with sodium or potassium. The scale watcher was put on a 37yo house when I purchased it. The first four months we got a lot of milky water from the old scale being removed. After it was clear we installed an older K60 from Kinetico and are as happy as can be.
The newer 2040 or 2060 retail for $3295 and $3800 respectively but I have seen dealers
We've had our system for several years and it never worked
right.
They recently sent a guy out to fix it, charged $180...
$139 just to show is face. Did some work, left and the
system still did not work right.
Then I complain all they try to do is get met to buy a
new one for about $3,000.
The $180 they charged and no service was extremely disappointing and I would never have anything to do with them.
Avoid Kinetico!!!!!
I have been in the water treatment business for many years. I started off with Culligan Water and now offer Kinetico. The FIRST thing anyone should do if the dealer won't respond is call the corporate office.
Kinetico is a great water treatment system. I just worked on a system that has been in for over 10 years. It did not work because the contractor doing the remodel only ran the system to the hot water. The company that sold it wanted it to supply the whole house. Yet it took the customer 10 years to say it was not working.
Bottom line... GET A WARRANTY IN WRITING. GET A GUARANTEE IN WRITING.
If you have problem with Kinetico, they charge you for coming to look at your unit. One technician came to my house, looked at my unit charged me $109.00 and nothing was done to solve my problem. When I complained They wanted to send another to look again and will charge me another $109.00.
One day they sent me a maintenance notice supposedly to fix my non-working unit, with the recommendation to " change the resin" for $379.00. I agreed on the condition that I will not be charged with another $109.00. When the technician came I asked him if I can get soft water with that, he said that for me to get the soft water, he suggest another procedure and it will cost me $1,500.00. I refused and send him back to his office.
The following business day I got a call that I owe them $79.00 for the technician's trip.
Sound like extortion to me. Either I buy $379.00 which is not sure to work or upgrade to $1,500 or pay them $79.00 for refusing to buy!
Save yourself from bad experience.