Complaint

0
Timothy Cerar
Country: United States
Halunen & Associates is a class action law firm investigating Dish Network’s practice of charging early termination fees
(cancellation fees) to customers who terminate their service.  We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact  Shawn Wanta at: wanta@halunenlaw.com or call at (612) 605-4098. Thank you.

Comments

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  • 0
    tete
    SIr

    It's hard for me to terminate dish cable.I wrote an email to my Supervisor and he never feed me back,what should i do? please advic

    Rgs
    John Both
  • 0
    Dion Rahim
    | 2 replies
    To Whom it may concern:

    With regards to above mentioned matter, not only does Dish Network charge an early termination fee, but they also charge to return their equipment which is not disclosed during the cancellation call.  I have taken this matter all the way to their so called "executive resolutions" team who has refused to help with the matter.  At this point I have filed complaints with the BBB and FTC.
    • 0
      Anita cox replies to Dion Rahim
      Well considering your issue I called plant dish got a price that I found do and was told to lock in the deal which was fine until the guy came he not only lied but stoked my housemates internet line and put me on it without asking I was told buy both plant dish and dishes guy that internet would be hooked up even had a friend stay saying the guy was coming! NO internet in my area but they will not drop my agreement saying to bad ! They don't tell you the truth and refuse to make it right! DON'T buy from them ! More head ackes than Comcast!  Not worth a cent!
    • 0
      Fedup replies to Dion Rahim
      Dish also resets the two year clock after an identical equipment exchange (my original tuner was overheating).
  • 0
    tired of getting ripped off
    I live in florida, Dish network is always out when it rains! They told me when I got it that it happened only when it first came out and there products and service is far better now. What a mistake! During our rainy season its out all the time and for hours... what am I paying for! I finally got tired of it and went to prism, digital technology. Just got a bill today from them for 176 dollars which was early termination fees, 16.00 dollar charge for me sending the equipment back plus over 20 dollars in tax's. I called them up and complained and wanted explanation of charges...how can they charge me sales tax on canceling account?
  • 0
    C
    Business is a joke for sure. I was told my account was zeroed only to get a call from collections stating I owe them money. No bill or notice already turned to collections..
  • 0
    B Hagan
    I was charged today for an early termination fee for a bundled contract with Dish through Frontier that did not go into effect.  Frontier messed it up and it didn't go through.  Two months later I told Frontier to forget it and put everything back the way it was.  They admit I canceled it before it started.  Dish is charging me $176 early termination fee for a monthly $5 credit under the bundled contract.  I never had the bundle.  Frontier says there is no termination fee for canceling bundling with either company.  I never got the reduced billings for either, yet Dish is still saying I am terminating under a contract! A contract for bundling the accounts.  The bundling never started!
  • 0
    Kathy
    | 10 replies
    Yes I had dish network and sent all the equipment back with no problem so they said....  but my nephew used his card to get the dollar that was used to open the stupid account now they are stating that it is a early termantion fee bull****. Its all about money.. So now my nephew has a new baby but u think they care getting a lawyer and will never get Dish again will stay with time Warner.
    • 0
      MartyP replies to Kathy
      | 9 replies
      Contact your State Attorney General.  Mine helped me deal with Dish.  Dish ignored me for 3 months, but the AG got their attention right away.
      • 0
        Hayde replies to MartyP
        | 8 replies
        What do you tell the Attorney General? How does he help? I canceled yesterday and they want me to pay $420 early for internet and $420 early fee for tv.
        I canceled because my internet is so slow (no matter the weather) that I can barely open anything. Recently, on the two computer icon that shows if you're on internet, there is no world on them. It is super slow!
        • 0
          Jonathan replies to Hayde
          | 2 replies
          What did you do? i am trying to cancel my internet because it is the worst and they told me I have to either pay $400 or keep the service.
          • 0
            Becky replies to Jonathan
            | 1 reply
            We terminated and then cancelled the credit card they were charging on.  This was two years ago and we still get a call trying to collect every so often, but we don't answer the phone anyway unless we know who is calling. After the installer had put holes in our roof installing the dish, he told us that we weren't getting Hopper.  When my husband told him that is what we ordered, he told my husband he would have to sign the small screen on his pda, and I guess that is what Dish considers a contract.  We never did get the hopper and the service sucked so we cancelled.  Then they told us that were going to have to pay to ship the equipment back, and my husband told them he wouldn't send it back, so they finally sent shipping documents on their dime.
            • 0
              Melissa replies to Becky
              Dish network did the same thing to us.  We had their crappy service for 1 day, we too were told we were getting the hopper they installed old equipment instead and we didn't even have HD. What a joke, i called less than 24 hours later to cancel and they stated i signed a contract... I said I signed a work order the technician NEVER told me it was a contract. Dish network is a horrible fraudulent company.  This is how they make their money bc their service sucks.  I'm still waiting on my boxes to return my equipment from almost 2 weeks ago.  They also are charging $30 to return the boxes. I already paid $53 installation fee, HA HA for 1 freaken day of crappy, blurry so called TV...So did this hurt your credit? I'm sure they will send me to collections as well and I am worried it will affect my credit but i refuse to pay when I was never told I was signing a contract.
        • 0
          Julie Allan replies to Hayde
          | 4 replies
          My intranet was the same. I complained from the moment they installed it. Now they are charging me early termination fee. Not going to pay it! I am looking for a class action suit for this.
          • 0
            dace mccutchen replies to Julie Allan
            | 2 replies
            I, too, have a long running issue with Dish. We bundled internet and tv, but had terrible services through them. We basicely had poor services throughout the entire time so we canciled services. They are now charging us early termination fees for both, although they were bundled together. They basicely have been in breach of contract for months, not giving the services that they agreed to. They are saying that we owe $700 to cancile early. We are now looking to take them to small claims court.
            • 0
              Courtney Blair Miller replies to dace mccutchen
              | 1 reply
              I recently read on a news website that a dissatisfied Dish customer took them to small claims court and won.   Dish rep. was a no show, so the customer won by default.
              • 0
                Tommy Davis replies to Courtney Blair Miller
                Would you or anyone have a copy of a complaint that I could see for proper wording?
          • 0
            Rhonda's replies to Julie Allan
            Dish Internet is the worst ever.  I had Wild Blue for 5 years which billed thru Dish.  Loved Wild Blue!! Received a letter from Dish in Nov 2014 that my equipment was out of date and would stop working if not updated by 12/24/14.  I allowed them to changed my equipment and its AWFUL.!!! SLOWER than slow... They say I'm over my limit.  I was never hitting the limit on WIld Blue and all cell phones used WIFI too.  Now our phones don't hit WIFI and we supposedly are still hitting limit so they slow down service.  Just an excuse for poor service.  My advice stay away from DIsh Internet service.
  • 0
    Deanna
    | 1 reply
    I to have been charged early termination fees. This is outrageous  $110.00 for an elderly senior living on social security, and to top that, they take the money from your account to send back their equipment.
    Which I had to climb a ladder at 70 years old to take down the dish and remove a part that they wanted.
    Beware anyone signing up to these net work company's they only allow it if they have access to your
    account in order to obtain these fees in case of early termination. Also you are promised one price only to find out later that it is considerably more than they had quoted. There is just no way out except no TV.
    • 0
      tj replies to Deanna
      Matches other complaints.

      Be sure if you send anything back to them, to ship it with delivery confirmation.
      They have a habit of "losing" returned equipment, then sending some collection agency after you to collect on the "missing return" that was actually sent back.

      They also have a habit of charging any card number in their records for what they claim are balances due, whether authorized or not.

      After terminating business with them, it's best to notify your bank to block the card number or close the account, to prevent fraudulent charges from showing up months later.

      If you have further problems, contact ;your state AG.  They have settlements with a number of Attorneys General, over deceptive sales practices and billing.
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