Early Termination Fee
Complaint
Timothy Cerar
Country: United States
Halunen & Associates is a class action law firm investigating Dish Network’s practice of charging early termination fees
(cancellation fees) to customers who terminate their service. We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact Shawn Wanta at: wanta@halunenlaw.com or call at (612) 605-4098. Thank you.
(cancellation fees) to customers who terminate their service. We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact Shawn Wanta at: wanta@halunenlaw.com or call at (612) 605-4098. Thank you.
Comments
Back in Dec, I moved to new apartment which happened to be 'North Facing' apartment without DISH signal, which I was not aware till DISH rep told me about it. And as a layman, I had no clue that 'North Facing' apartment would not have DISH signal. If I knew it, I wouldnt have moved to North Facing apartment, anyway who wants to pay early termination fees for no reason!
After moving to my new apartment, I called DISH and scheduled a move service. As expected, DISH rep came to my apartment on weekends morning and tried to figure out if he can get DISH signal which he couldn't. I lived in 3rd floor there is a apartment fence right next to my building which has 5-6 DISH and Direct TV antenna attached to fence. I asked DISH rep if he can put my DISH on apartment fence and can run the wire from there. Without analyzing much, he said apartment wont let him do it and he can clearly see wires chopped from those antenna. Since it was weekend, I didn't had option to call my apartment and ensure that information provided by DISH rep was correct.
Since, it was not possible for me to get DISH signal ( as per that DISH rep), I called DISH same day and terminated my service. When explaining the north facing apartment and signal issue situation to DISH rep in phone, I was yelled and told that I am gonna have to pay that termination fee regardless. It looked like that DISH lady on the phone was having bad weekends.
The irony here is, when I checked with my apartment manager next week about having DISH antenna on their fence, she told me that its perfectly fine and I can do it, and that is what other residents were doing. Those chopped wires were from those resident's DISH who had moved out of that apartment community. There you go... If that DISH rep would have waited till next day and checked with my apartment manager, I would have to terminate my service and pay early termination fee !!!!!
Now can some one reading this explain me if it was fair enough for me to pay early termination fee just because my apartment was north facing with no DISH signal and on the top of that DISH rep misled me saying I cant have my DISH in apartment fence without checking with my apartment management even though it was possible !! Average people in this world wouldnt know that north facing apartment will not have DISH signal!
Internet ran great for the first day installed. But after that it was acting up and running very slow. I called dish and they told me that my 10g a month limit was up! That I had to pay $10 extra per 1g if I wanted more data to have the faster internet. Other wise I'd have to wait until the following month in order to have the fast internet again. I had done nothing out of the ordinary that I hadn't done with my previous att internet that also had a data limit on. So, What happened was dish advertises that you can download/watch movies from the dish receiver if you have an active internet hooked to it. Yeah, No problem. I had it hooked up when I had att internet and had downloaded/watched the free movies that dish offered. So after I got the dish internet there was a couple movies that I had wanted to download/watch in their free section. So I did. Also online on dish's website you can watch tv shows and movies from it as well ((Kind of like Netflix)). So I went to watch a movie from there while I waited for the other movies to download to my receiver to watch later with my husband and son. The following day ((1 day of having internet service through dish)) the internet was running so slow, I couldn't watch videos on youtube, dish's movie website, nothing! So when I called and talked to the rep he told me that my data had been used up. He then informed me that the movies if they are around normal size/length ( 1 1/2 hours) each movie takes about 2-3 gigs worth of data just to download to the receiver, or to watch fully on the PC. So when I watched 1 movie online and downloaded 2 via dish receiver it used up all of the data.
So, you tell me... Does it make any sense to offer "Free Movies" to watch via your pc or download to your receiver if all it does is use up your data so quick you have to either buy more, or wait a whole month for it to refresh??? The fact that in order to download to the receiver or to watch online any movies, You end up needing a different internet provider that gives you unlimited data like Charter/Comcast cable internet in order to use their "Movies" services!
Near as I can see it DISH is rigged to charge you up the butt in fee's. You run out of data, you have to buy more! I mean its not like a cell phone company and using a cell phone that you can't use that much data. Dish offers free movie downloads or to watch via online on their website, but no one mentions that if you just watch 2-3 movies your data will be gone and then your stuck with "Dial Up" speeds until you pay for more data or wait till the next month. But I swear the "Free" movies if you have to buy more data in order to watch it... Look at it this way: If you need to pay $10 for 1 gig of data extra over your limit, but yet a movie to download is lets say 2-3 gigs worth of data to download. Then wouldn't that free movie end up costing you $20-30 dollars?!? Who's getting screwed here? ME!
Anyways, after I was told that I told them I did not want the internet. I'd keep the tv service because I'd never had any issues with it. But I want the internet service canceled. Boy that was a mistake. I am now stuck with this crappy internet service for almost 2 years per their contract because even having it for "1" day I'd still have to pay the over $400 early termination fee!
Then after that the "DISH" programing decides to change! Like the "Outdoor" channel that my husband loves to watch was gone. After having the 200+ package because the only way to get all the channels you actually want to watch is to have the higher package. They decided to "Take" some of their channels and switch them to an even higher package.... Or in the case of the "Outdoor" channel they took that channel and 3 other hunting, fishing, ect channel and put it into a 4 channel "SPECIAL PACKAGE" deal for $4 more you could "Add" the channels back. Are you kidding me?!? I had them free the day before, now you take them away and expect me to pay more money for it if I want to keep it?!?
Its so bad that we can't even afford tv or internet because our bill was almost $200 a month for tv and internet. We had to downgrade to the tv package that we only get like 10 channels we actually like to watch and about 50-60 OTHER BULLCRAP channels that are trying to sell you something or just stupid and no one in their right mind would watch it! And at that it is still about $60 for tv that we can only watch a handful of channels. Its like less than "Basic" channels you get from a cable company! Its like... Remember back when they still had analog tv and if you hooked up a tv with an antenna you could get channels on it? Its like that many... but actually instead of getting them for free like back in the day... now I'm being charged $60. Then with the internet we had to downgrade to the 5gig a month plan and that's still $40 and as it is right now the data was used up in a week and that's even with watching NO movies/videos, just surfing the internet. So for 3 weeks each month I have to deal with dial up speeds until it renews the next month. After fee's ect... My bill is still about $130 a month... AND FOR WHAT? [***] tv with no programing worth watching, and an internet that I can't use for 3 out of the 4 weeks each month!
So, anyone thinking about getting Dish Network Programing TV or their "DishNet" services... Read what I had to say and STAY AWAY! I'd never refer a friend/family member either just for their "FREE $50 off", because in the end they will hate it too and will also be stuck in a contract! I can't wait until its up and then they can go "Bleep" themselves!
I need adviced how to fight this please !!! let me know soon
Thank you
They juast ripped me off also $480.00 tremination fee for less than 1 week service.
We decided to get Dish Network because they provide the PAC 12 games, so on April 25, 2016 we had the service installed with their Hopper and Joey DVRs. There have been numerous problems and aggravations with the service, and here are just a few:
1. The Hopper doesn't always record when you schedule your shows to record, and that also means that the whole series of shows won't record either. 2. Baseball games don't always record, and when a game is scheduled to record, and while watching the game switch to another channel planning to return to the game later, it hasn't recorded so you miss most of the game. 3. Frequent loss of picture with a black screen, and the only way to fix it is to unplug the Hopper for 15 seconds and plug it back in, which interrupts the programs and recordings (if it records). 4. The favorite list has a system wide technical issue and doesn't save your favorite channels. 5. The small Joey doesn't always work with the main Hopper, so at times the list of recordings showing on the Hopper do not appear on the Joey.
These problems are on a daily basis, and it has become so frustrating that watching TV isn't as enjoyable as it should be considering how much we were paying. Our monthly rate was $105, and now they want to charge us a $460 early termination fee even though they know we were having many issues. On May 24 a technician came to our home. He said that the DVRs were working fine.
The temporary solution is to have our Dish package reduced from $105 per month to $26.81 per month so that we don't terminate our account and have to pay $460. This would automatically deduct from the credit card we had to agree to having on file with Dish Network. Please note that we would still be paying them over $600 to avoid early termination, and we will not be receiving any service from Dish. How can this be considered fair? They are getting paid for nothing.
We have switched back to Direct TV, and really regret leaving them in the first place. Now I have to find a way to be let out of our contract with Dish, and have them waive the $460 early termination fee.
After countless hours of talking with Dish, they adjusted my bill for all of the hassle of fixing my internet cables.
A couple of months later all bets were off, up went the monthly bill.
Fortunately during all of this my credit card had been lost and I received a new number!!
Now they have to bill me!!
I cancelled and am in the process of negotiating a reasonable conclusion to this business relationship, absolutely no understanding on their part!!!!!!!!!!!!!
They, DISH, are absolutely the worst company on this earth.................
They are totally deceptive and greedy.