Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Sorry to hear you have joined our regret club. The BBB has been "bought off" by DirectBuy, so you won't get any help there. Many of the franchise owners have paid to get memberships with the BBB. What I would suggest is going back to your credit card company to get the refund from them. They should go and fight DB on your behalf. Also, keep really good records of your paperwork. Read through this site, especially posts from Trudy. She has helped many people through the process and has been successful in helping people get their money back. We need to stick together and continue the fight. DirectBuy will not continue to get away with ripping us off. Please let us know how your case is progressing and remember to warn as many people as you can to stay away from DirectBuy.
Yes, I believe we're going about this the right way. Making trouble will only get you into trouble and really, DB isn't worth more heartache. I believe we will get our day in court and will be refunded. They can't continue to get away with this. They are scum and need to be punished for ripping off the community. It's just a matter of time. Continue to warn others to stay away from DB!
-
Kay;
-
if you are not a PAID FLUNKY OF, or, an OWNER of, Direct Buy;
-
then SUPPORT what appears to ALL the rest of us as GROSS LIES; BY PRODUCING
-
'ACTUAL' Purchase & Comparison Prices of items you claim you "saved money on"!
-
Impossible for a thief! Or a SCAM ARTIST!
-
But, very easy for a truth teller!
-
------------------------------OWN UP! OR; SHUT UP!!!!!!! LIAR!!!!!!
-
-
you're on the wrong site, --- proud db criminals.com is your site
Hopefully you tell everyone you know, about how
HAPPY YOU ARE TO PARTICIPATE IN A LYING SCUM OF A COMPANY
HOPEFULLY, SOMEONE WILL SMACK YOU IN THE HEAD
& HOPEFULLY, KNOCK SOME SENSE INTO YOUR EMPTY HEAD
...........Don't get mad at criminals & thieves, they are just trying to make a living........??????????? yeah right, stunned one
YOU HAVE BEEN ON THIS SITE LONG ENOUGH TO KNOW THAT
EVERY SINGLE TACTIC THAT DB USES ISSSSSSSSSSSS CRIMINAL!!!!!!
JUST BECAUSE IT IS DONE SLIGHTLY SUBTLY UNTIL THEY GET YOU IN THEIR TRAP,
DOES NOT MEAN THAT IT IS NOT CRIMINAL
IT IS VS. ALL CONSUMER PROTECTION ACTS
& UNFAIR & DECEPTIVE TRADE PRACTICE ACTS
HIGH PRESSURE TACTICS
UNDUE PRESSURE
VERBAL LIES THAT THEY WOULD NOT DARE TO PUT IN WRITING
PROMISES OF EXCESS SAVINGS THAT DO NOT EXIST
NO COOLING-OFF PERIOD is vs. the law, because the contract forces you to give up your rights as a consumer, to make a complaint
Contract is written one-sided, in favour of db
No opportunity to view catalogues (out-dated, out of stock & disc. items,
there is no notice required by db to let you know that something is disc.,
until 3 to 6 weeks after you order
damaged merch., promised as new
no mention in contract, of excessive hidden ship/handle fees,
& you have to take time & money to arrange to travel to the warehouse to
pick-up items,
& you have to hire a private company to have large items delivered,
when you recieve your merch. they refuse to take responsibility if damaged,
or it does not work
db has refused to honour extended warranties from the manufacturer
THEY ADD ON A HIGH-PRESSURE LOAN, THAT MOST PEOPLE WOULD NOT QUALIFY FOR,
IF DB DECIDED TO USE THE LEGAL PROCESS OF PROPER QUALIFYING PROCEDURES,
TAKE $$$$$$ from unemployed, blind & disabled people,
one- income & do not ask for proof of income..............
I
LAWYERS ARE SUING BECAUSE OF THE
MILLIONS OF $$$$ OF HIDDEN REBATES THAT THEY POCKET,
INSTEAD OF PASSING ON TO THE CUSTOMER
I JUST PUT A RESPONSE ON P. 86.....WILL ADD MORE SOON.....
There IS strength in numbers. It shows we CAN retrieve what was lost. DB is subtle and elusively cunning....
Did ya'll read the CtheGood posts (written above on this pg) which said 'buy from them instead of getting mad'? (DB POSITIVE)
Basically, just cave in and use the blasted membership which is bought & paid for.
THEN the very next post was from CtheStoopid which WAS stupid and didn't make an ounce of sense!
The oncoming post was cleverly written again by 'CtheGood' relaying (NEGATIVE) remarks about DB! Flipflopped altogether. So, yes Trudy & Roger, now we see how DB posts to mess with our heads. That was deviously posted by them! But now we can't be fooled. Wonder how much that poster person (DB offshoot) earns by writing that kind of crap for DB? Just a job, 'spose. Someone's gonna get fired!
How clever and manipulative are the DB tactics utilized through their company!
ONE MORE FACT... no HE DID NOT ask for verified proof of our income before signing up. He flippantly & smoothly asked if we had about 40 grand between the two of us, annually. We fell for the Silver.... and we fell hard. I'm still reeling...
Thanks again, so SOOOOOOO much for all the support on this site. !!!!!!!!. [planning M.O. for legit route -attack- against DB (to recoup) -directed at! the owner].
We've bought two items. DB didn't save us nothing. We're remodeling some in 'this 'old house' and it sure wasn't worth 5 grand+ to 'join' their exclusive Club.' DB is kaching, kaching, kaching only for their pockets. Home Depot, Lowe's, other contractors, companies, Sears, online buying; they're all the same or better than DB's prices because you can limit S&H and look for items on sale. Shoot, we do scratch and dent, estate and yard sales. We're usually frugal but duped (doped) into their sales pitch during a fit of insanity. Common sense didn't play out that day. Impulse spending..
Go back and dig through the posts. Trudy's (who is Canadian, I believe)
and Roger's (USA)pretty sure; they've given us great info & incentive to pursue membership refunds. But it ain't easy! Stay strong and get going.
(I feel your pain.)
The most recent posts are on these last pages. Up to pg 88! The positive remarks (posts) most likely are posted from DB affliates. So stick it out and keep us apprised. I'm working on it too. :-}