Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
I know that everyone here can appreciate your hard work to deliver these detailed lists for us all,
They will not be erased here...
has anyone ever tried to make the shopping experience a bad one to get them to remove them from the member list instead of cancelling the agreement, i just thought if i can't get out of the deal, i will go and shop for hours on end never buying anything but wasting there people's time and maybe telling potential future clients about my real life experience, i won't lie or say anything that would get me arrested or sued but just let the cat out of the bag on their policies and fees to potential clients, has anyone ever tried that???
My Wife and I got scammed into the whole Sign now or forever loose your opportunity to shop with us, on Aug 25th. around 10pm. (actually signed with ast. manager because he kept telling us we can cancel it if we wanted and how it wouldnt show up on credit) They closed at 8 but stayed late trying to convince us to sign up. We were reluctant to sign because right now we are in the middle of closing on a home. They told us over and over how they wouldnt run our credit until Oct (we are set to close in Sept.) and how nothing will show up on our credit report/debt to income ratio so nothing would show up against our chances of getting our home because they said it was in house financing. They even went as far as to NOT TAKE DOWN OUR SS#'s. So being so exhausted and overwhelmed, we signed and left. Iv'e read up on the internet about people getting scammed and with having such a bad feeling about it the whole time I tried canceling today Aug 30th and they said no canceling. My wife called back and some girl said we had 3 days or we had to talk to the manager. We went to Direct Buy and the girl then stated there is no 3 day cancelation time and how the Ast. manager was gone for the day, nor was there any cancelation.
My Question would be, Without having our social security numbers nor a copy of my photo ID, how can they finance us? or even pull our credit? Would you happen to know if we are basically gonna be out of a home now? They also said They were in house finance and looking at the contract its actually Versa Finance company.
Any advice would be appreciated, thanks Trudy.
I will answer all your questions in time. I just want to say a huge thank you to you and Roger for now. I have written on this site under two different names as I am convinced that DB is watching. Let me just say...I've taken things really slow getting ALL my ducks in a row very meticulously! I've started the "ball rolling" s per the required process in my state. I will let everyone know how things work out and I will post many things when able...including still pics from video's shot, documents, etc......
No one should underestimate a really pissed off DB member!
Today we wrote out a 3 page letter at the BBB and we contacted the 3 credit report companies to put out an alert for credit checks, if they havent already done so, plus we put a merchant hold on DB with the credit card we used. We also contacted the FTC (federal trade commision)? for identity theft if they somehow obtained our SS# and they couldnt not help us because of our contract. I contacted Coporate office and they gave me the 3 owners names of the DB we went to in Coppell, TX. Are they the ones we should address a letter too? I know you said you wrote out a letter on page 20 some.... but I am unable to find a letter. any help would be appreciated.
Thanks so much for taking the time to list all of the DB vendors. This must be something new or only in your area because I don't ever remember getting this information when we joined.
DB hurting a lot of people by selling their worthless "memberships" We all need to continue sticking together and shining the light on this company. Hopefully, we will be able to put them out of business or at the very least bring them to their knees.
Thanks so much for sharing your story & posting the information on other websites. It's a collective effort to put DirectBuy in their place. They are very rude whenever you start asking questions or seem like you don't want to purchase their membership right there on the spot. They will ridicule, shame and make you feel worthless unless you pay up. It's really abusive and they need to be stopped. I can't wait for someone to take a hidden camera in to their so-called "Open House" Only time will tell....Thanks for warning others. I am so glad you didn't join.
i was psyching myself for the worst but so far i am pleased, won't be done until the money is in the bank.
keep the faith, be prepared and listen to Trudy
they really can't do what they did to you legally. if they can than this isn't the USA. i'd look into legal aid or a lawyer.
i'm still working on getting my refund. i can't blow over five grand down the toilet. most db people victims must be giving up, moving on and write it off.
we don't have money to waste. hope you get your resolution soon. and we will get ours and DB will get theirs. They rip off the people trying to save money who need to save the most. Not to put into their stingy hands. It makes me furious.
no doubt dish net places ad money above honesty also.
(I have dish net, and sent them and email to shame them and a a link to this site,, so far no reply)
I am so sorry I didn't think to search for you before I was pressured into joining.
Skip
By the way, do you have any friends?
Love,
Skip
very glad that we could help you, don't give up!!
YOU are very right to be as cautious as possible,
DB IS ALWAYS WATCHING---ask for private reonses & giving e-mail addresses
trying to get us to give up our e-mails addresses,
always trying to insult us, intimidate & show their character by
'BEING "NAME CALLING BULLIES"...very transparently stupid
DON'T BE TEMPTED TO BE VERBAL!!
EVERYTHING IN WRITING, NO EXCEPTIONS!!!!!
After getting the wool pulled over our eyes, I'd never hook up with db. You can get whatever you need to buy locally or order straight from companies online. DON'T Join...... !!!!!!!!!!!!!!!!
Sad that everyone is selling out to purchase advertising space. I noticed DB also advertises (or had advertised) in the Rachael Ray magazine as well. Booooooooo to those who don't do their research and continue to help DB scam the public!