Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Would it help to send a link to this website to the publishers of these magazines? They probably don't know how bad it makes them look.
We are lower income and definitely do not fall in to the bracket of benefitting from db. So remember, their are a lot of folks who have the money and get along fine with their store and owner. Must be why they do so well in Tampa.
To: Direct Buy owner(s)
________________________________
Direct Buy of Dallas North #587
611 E State Hwy 121
Bldg 3 Suite 220
Coppell TX 75019-7942
Our names are -------- and --------------,
On Wednesday, August 25th, 2010, we signed a 3-year membership agreement
contract with you to be financed over a period of 36 months at $186.33 a month after a $290.00 down payment.
We are requesting a rescission of the 3 year agreement contract, a full refund of the $290 down payment and confirmation in writing that we do not owe any money to you and/or Versa Finance.
At the time that we signed, we were put under intense pressure by your salesperson and Asst Manager. We were not offered any trial membership at all. You presented us with what seemed to have been a great opportunity to save on home furnishings and appliances etc. Although, you did not give us the opportunity to make a rational decision on our own. We'd asked you if we could go home to evaluate and to compare prices before deciding, but you told us that we did not have that option. You specifically told us that we had to make a decision to join your club or we would be barred from returning to your facility forever. You failed to generate critical price and performance data of what you said you had to offer, and you left us with insufficient information and no opportunity to make any informed comparison and decision on our own. You basically told us that we had to join NOW or don't come back. You treated us with undue pressure and stress by forcing us to make an immediate, irrational decision. It is unfair practice to put a consumer under undue pressure to sign. You did this by telling us that we could never come back if we did not join that day. Without taking down our SS#’s we were told we could cancel. Before we left that night your Asst Manager gave us his card and said to call him if we felt it wasn’t working out. When we tried to cancel we were told there was no 3 day cooling off period nor were we able to cancel by the same Asst. Manager. This does not show the Direct Buy pledge of Customer Satisfaction, and pledge to resolve complaints and inquires. The undue pressure and stress we were put under on August 25th, 2010 denotes a clear violation of the Texas Deceptive Trade Practices Act. For this reason, we are requesting a rescission of the the 3 year agreement contract and a full refund of the $290 down payment. We also request confirmation in writing that we do not owe any money to you and/or Versa Finance. We have written to the Better Business Bureau, and will be following up with the Office of the Attorney General as well as our Attorney. For this is a violation of our rights as consumers and we only see it to notify them. We will only accept your response by mail and will not accept any phone calls or e-mails to discuss this matter. Answer by mail only, within 10 business days.
Mr and Mrs. ----------------
is that a good letter to send off????
Jennie Waschenbecker
114 North Street
Houston, MO 65483
417-967-5092
jennie@mndreamhome.com
I suggest printing a copy of your letter double spaced & make your changes on that copy, you need to proof read it very carefully,
be much more specific, also
1st---cross out the repetitive sentences & you
must use paragraphs to seperate each issue
-refer to "UNDUE PRESSURE" (only 1ce) & refer the Texas...act
ADD: "I have not recieved my "password/ACCESS to your prices..."...no chance to price compare..."
you repeated ...decision... & undue pressure...at least 7 times before you mentioned the law...
erase the repeat at the end..."...RESCISION...
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WHAT DOES YOUR CONTRACT ACTUALLY SAY?
...NO CANCEL, NO REFUNDS...???
IF SO, YOU need to start with the fact that you have just become aware that NO CANCEL... IS AGAINST THEIR OWN CORPORATE COMPANY POLICY!!!!!!
****db has taken adantage of your lack of knowledge to a grossly unfair degree.
This is an unconscionable act, acc. to the Texas...deceptive....act
LIST MY REFERENCES ON P. 93, from my letter to James on August 11, 2010
on p. 91- Egnar sent a direct link to proof of 3 days...(print a copy to send with your REG€ISTERED LETTER--highlight the reference near the end)
---then inc. the video reference...
===========================================================================When we tried to cancel... What date & How did you try? REGISTERED letter?
What proof do you have? if by phone, very weak...who did you talk to?
I DO NOT SUGGEST ANY REFERENCE TO THE BBB (They will laugh hysterically!)
SAVE the A.G. til later, if no response...they law states that
YOU MUST CONTACT THE CO. BY REGISTERED LETTER & WAIT for a response,
without this step, you have nothing to report...
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Please respond in writing only, we will not accept phone calls or e-mails. Please answer within 10 business days, of recieving this REGISTERED LETTER.
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GOOD LUCK TO YOU, DON'T GIVE UP!!!!!
has anyone who joined the Coquitlam, BC Directbuy tried cancelling their contract? I've tried to no end - wondering whether I should take it to my lawyer. Please help
Just find writen proof of cheaper prices, make sure you get full price quotes from db, because their full price is a secret,
because they refuse to put "THE WHOLE PRICE" in writing
part of the dirty trick is that they force you to compare their
Catalogue OR internet price----(which they make to look cheaper)
BUT, they forget to PUT IN WRITING, THEIR $$$$
shipping, handling, cost of 3rd party to pick up large items from their warehouse.....& other disgusting fees that they make up as they go
--- then they want you to come in & RESOLVE their LIES,
AFTER YOU CATCH THEM....
SEND REGISTERED MAIL,
YOU forgot to mention where you live
BE very thankful that she was an a** because she saved you from the hell's kitchen of the DB SUPER SCAM!!!
Please help us, by warning as many people as you can. Thank-you
I suggest waiting 10 BUSINESS DAYS,
ON Sept. 17th, send a follow-up fax with a summary
While you are getting your letter ready,
INc. some written proof of cheaper prices
remember that you joined almost a year ago,
so you have to be as specific as possible,
BUT do not get discouraged because they have gotten away with ignoring complaints
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I joined on -----------
...reminder that I have not yet recieved a response to my letter,
confirmed as received by you on Sept. 2, 2010
It is now 10 business days later,
I am requesting a rescision of my contract & a full refund,
based on...
PLEASE respond my mail only, I WILL NOT accept phone calls or e-mails
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-FORGET THE BBB ---TOTOL WASTE OF TIME & ENERGY
-THE CREDIT CARD CO. cannot help you, because you signed & a contract & did not dispute a "fraudulant" charge, almost a year ago.
-you cannot complain to the A.G., until you have something to report,
-letter to... response from db... & some proof of your complaint
I really hope that you have sent Registered mail !
If not, you don't have any solid evidence, since they are so sneaky,
not bound by verbal, therefore refuse to put their lies in writing,
they pay their stinking taxes...& get away with everything
Have you sent proof of cheaper prices???
Did you refer to the law I REFER TO:
BRITISH COLUMBIA--BUSINESS PRACTICES & CONSUMER PROTECTION ACT
Chapter 2--Part 2------division 1 & 2
Read through & find examples that apply
let us know where you are at, in your complaint &
WE WILL TRY TO HELP!!!
I can't stand to here your descision
PLLLLLLLLLLLEASE RECONSIDER!!!
PLEASE refer back to the FLORIDA CONSUMER PROTECTION LAW
***There is a copy of the law under WEBLOCATOR---Guide to Florida Law
The 1 with the 'FLASHING EYES'
Consumer PROTECTION LAW-----Contract law
MISTAKE, DURESS, AND FRAUD
DURESS: use of force or pressure...to make the other party agree to a contract...may be physical or mental,
Duress makes the contract voidable"
FRAUD IS; "...Intentional misrepresentation of an important issue,
it can be physical or mental...Duress makes the contact voidable."
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Complain in writing, to the Attorney General,
send proof of cheaper prices, every time you find one,
won't be too hard to do, since you have to keep shopping.....somewhere
of the contract. The presence of fraud in a contractual prodeeding makes the contract voidable by the party upon whom the fraud was perpetrated."
Watching very closely as I have much to post when I am able, but would like to know it's going to stay there to help everyone for the duration!
Let us all know!
I can't remember if you had spoken to any of the class action lawsuit attorneys or not. I know that resolution through a lawsuit is a long way off but it's better than giving up. Don't let DirectBuy wear you down & keep your money. At least try to contact the attorneys & point them to this website. Tell them your story. They will not charge you a dime because all of their legal fees come out of DB's deep pockets once a settlement or judgement have been made. They'll usually even pay for your travel to do the deposition or come to you. Please don't give up......
Thanks again and for those out there, draft your letter, mention the cooling off period and be vigilante in your efforts, it should work out.
cheers
www.milberg.com
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2) OHI0 www.ctmlaw.com
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3) California only: www.johnWdavis.com
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4) Missouri
& Iowa www.todd-graves.com
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5) Connecticut www.izardnobel.com
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6) Indiana www.cohenmalad.com
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7) Washington, D.C.
& California www.finkelsteinthompson.com
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8) *******************HOPING FOR A NATION-WIDE SUIT***********************
****************** www.abingtonlaw.com ***********************
OFFICES: Oklahoma
Kansas
Texas
1-800-969-6570
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Please don't give up!!!!!!!!
Please don't let your friends & family give up!!!!!!!!!!!
Please, please, please!!!
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Ask questions here, vent here, do & say whatever it takes, to encourage
everyone to fight back!!!!!!!
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AS YOU CAN SEE, by our responses to you, that we will not let you go away quietly, & as you can see, we really do care, here!
ROGER & I ARE STILL HERE, AFTER ALMOST 2 YEARS!
WE KEEP SAYING, DON'T GIVE UP!
Please contact the list of class-action suits, if you have not yet,
OR at least get on a list (check if you are allowed to be on more than 1 list)
but, if you don't get on a list, you will never have a chance, if there is any kind of settlement, & WE KNOW THAT THERE WILL BE PAY OUTS TO VICTIMS!
Thanks for asking, I hit some key by accident, but all the info is there,
the last sentence is part of the Fraud explanation.