Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Roger (?) also stated at least they are in a position, although ripped off for thousands of dollars by joining db, they won't go broke over it more or less and can move on. That's just what we'll have to do as well.
For over a year I've been agonizing and arguing with spouse over the great amount of money we've lost; I've called attorneys, two class action lawyers' ofc, filed complaint with Attn Gen, gathered my info, contacted, by calling our local db owner by phone did receive answer & responses right away from owner. He does everything by the book! I believe he truly thinks his franchise is a winner.
ad nauseum, yes, I believed, like one member advised, to talk to the owner (against Trudy's suggestions) which we did but no refund. One thing I haven't done is call the corporate off. I still am hooked on this site.
I hope that you will stay with us, & keep warning others,
I hope that every so often, when you get really mad again,
you will do a price comparison & send it to the AG, or corporate,
corp. address is near the end of p. 1,
something has got to trigger someone in power some day...
OVER THE LAST FEW PAGES, I HAVE RESPONDED TO SEVERAL PEOPLE:
& I HAVEN'T HEARD BACK:
FRANK (Texas)----Gloria--------'Dirtbags of db'
Susan M---------Lacy------------Roger & Tom
I AM hoping that you all will be reporting some good news soon!
Don't give up!!
THE 3 DAY COOLING-OFF PERIOD IS DB'S OWN CORPORATE COMPANY POLICY
I list the references continually, listed in my letter to Tom & ON P. 93
BUT DB REFUSES TO USE UP-TO-DATE, VALID CONTRACTS, INC. THE 3 DAYS
THEIR POLICY IS TO PLAY STUPID
& their motto is "what the consumer does not know, will not hurt db..."
DB'S other motto is 'TELL as many lies as possible'
Because the lies are not written in the contact
& they are "not bound by verbal..."
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DB DOES BREAK MANY LAWS, as I continually list,
Duress, Fraud, Misrepresentation as of contract
Miss material contracts of the contract...
biased in favour of db...
===========================================================================Anyway sometimes I get frustrated from repeating myself,
but I always have the victim's in mind,
I will not give up & will always try to help....!!!
DON'T LET ANY ONE GIVE UP IF YOU CAN HELP THEM!!
I ASKED FOR "Good news soon..." & I got it!
AMAZING! But db is so brutally desperate, that I still don't trust
verbal statements & phone calls,
SO I SUGGEST a FAX, INC. details of your phone call,
date & time that you are coming in,
agree to return materials,
& receiving written confirmation of rescission of contract...full refund...
IF it still applies!!
Either way, I'M proud of you for fighting back,
please stay here with us, & help by warning others!
But I have to say that on the Agreement we signed in Florida, IT WAS VERY PLAIN & FORTHRIGHT ABOUT CANCELLING THE MEMBERSHIP (in a 3-day period only).
On the back page in large and bold letters, there it was, a stand-out paragraph about their policy of our right to cancel -
=== only within that 3-day period!!!!
To Trudy, and all others: ----------------
I really believe that if I had utilized that policy of cancelling, we would have been refunded without a problem.
Sure, they would have tried to talk us out of it, of course BUT THEY HAVE TO HONOR THEIR CONTRACT policy.
That's DB's only catch in writing and it's a law. They cannot possibly get away with not refunding monies if that's what new members want to do. Direct Buy owners, plus DB's Corporate Ofc knows it too.
I will always deeply regret that I didn't cancel DB right away when I had the chance. But having just signed the Agreement only that weekend (after their FABULOUS presentation), the clause to cancel failed to provide me with enough time.
They are pros at hardcore salesmanship and move in fast for the
'membership to join' money. A LOT OF MONEY!!!!
Most people are more cautious with spending their hard earned money and do not purchase a $5,000+ deal in that manner.
We who were mesmerized were thoroughly duped and/or just fell into their clutches. Their offers seem pretty good. I still remember and will never forget our presenter claiming "why pay retail when you can get it from us wholesale?" Bulls*$t. No, he did not put that in writing.
Oh well. My only recourse is to keep accummulating price comparisons and eventually strike at the corporate office. My membership is now already a year old.
I'd really like to know if ROGER ever received a refund????? Thx.
Oh- (the class action lawsuits will take forever). I believe the attorney's ofc I spoke with said theirs is only good for Indiana residents??? I may be wrong. I'm out my money for now period. Time to move on. My spouse is sick of hearing about it so that's it. +++
THERE IS A LIST OF LINKS TO LAWSUITS ON P. 99
1) FOR ALL U.S. RESIDENT DB MEMBERS FROM OCT. 29, 2003
www.milberg.com
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8) TRYING FOR A NATIONAL SUIT
www.abingtonlaw.com
---------------------------------------------------------------------------there a 6 other suits listed, there has got to be at least 1 for everyone
PLEASE DON'T GIVE UP!!
I JUST NOTICED THAT THE LAW SUIT BY www.milberg.com
has an office in Tampa, Florids
(813)-639-4248------------let us know if this might help
Please post your situation at the end of the file, check back constantly...
I can no longer monitor p. 1--------Promise to try to help!
I am so glad you're still here helping so many people. It's good to hear success stories! I know you're making a difference and am so glad for this website where we are not selectively "edited" or "deleted" We just need to keep fighting the good fight with the certainty that justice will prevail.
No, my wife & I have not received a refund. We are out almost $6000. We are monitoring the class action lawsuits and have sent correspondence to the Los Angeles County District Attorney & California State Attorney General. They respond to a large number of complaints and I believe that once people find out DirectBuy is a scam, they tend to feel embarrassed and just "take the financial hit" This is sad because we won't be able to move forward without a good number of people complaining. My wife & I did initially fight about all of this but in the end found that it just wasn't worth it. Like I told Trudy, I feel that justice will prevail in the end and good guys (people) like us will win and DirectBuy will get their get their pants sued off. I agree that this website is a good place to vent and my utmost intention is to warn people to stay away from DirectBuy in the first place so they won't have to go through what we did. Hopefully, all of our efforts will pay off in keeping people away from that scam. I am glad you're still monitoring this site. Even though it will probably take years and a lot of patience, I believe we'll get our money back + interest! Keep up the good fight!
PLEASE tell me that you have complained in writing, hopefully by registered mail, IF NOT, PLEASE DO!!
find the law that applies to your State, & your situation
THEN think about picketing with your copy of your registered letter in hand
WE don't do private e-mails here, & this is the only place where we do not need one, so we can protect our identify...
I advise people not to ever give up their personal info
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There is a list of law suits on p. 99-click on any one to get info
you did not mention where you live??