Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Thanks for letting us know the good news. Your success story keeps us going. As you know, none of us are paid to be on this site and people like Trudy spend hours helping out of the goodness of their own hearts. I am glad people are getting out from under DB. If I were you, I would check my credit report & make sure BETA isn't sending you to collections. DirectBuy is really two-faced and can't be trusted. Keep that letter as proof. Make sure BETA has received the same notification. Please continue to warn people to stay away.
Luckily my husband told me to call and cancel today. When I called the guy Brent said oh I'll hold your check until the end of the month and we will change the date on your paper work. As I looked at the paper work I noticed that he and added a date on the back of the contract that he never even mentioned.
Please Look On the back of the contract it give specific language you need to use to cancel.
This is a real rip off- a great presentation but a bad deal for hardworking consumers...what a scam. I'd rathr keep paying retail dues..what is the difference OH Yeah I know...I wont be paying month fees for years plus interest, hidden shipping & delivery fee, hidden handlig cost and higher taxes....Nope Thanks I'll stick with my retail dues. Sorry Direct Buy!
PS Yes..our sales guy told us of how he was a coustomer and now a sales manager also...WOW their script is deep! 10 thumbs down.
Best of luck everyone
Good Luck
On the back of the contract it has a cancel by date and instructions. My husband and I feel like you. It wasnt even 24 hours and we canceled today and contract that we signed yesterday.
Best of Luck to you!
Make sure you are counting 5 business days from the confirmed received date, plus a few days to allow their mail back response to you,
if you are too anxious, gov't agencies get annoyed,
Good Luck! Do not give up!!
We were never handed the contract or membership book as they were filling out the paperwork. As our rep was filling it out, he would ask us to sign and we were stupid enough to believe this was a standard finance contract (we've never encountered any kind of contract like this in our many years of purchases, memberships, etc).
The next day I sat down to look everything over. The lifetime is 3 yrs with the option to renew 7 times for a total membership of 10 yrs. Their claim that I can give this to my child or grandchild is actually only if I die and left it to them in my will, I will be considered in default on my finance plan if I die, and I apparently gave up my heirs rights and gave Direct Buy the ability to pursue them after my death. It also states that they do not have to honor any oral promises or claims to us and we apparently waived our rights to sue them. It's a total one sided contract with no cancellation option.
I have since had the opportunity to check out the online site. I compared it with our local weekend sales at our local retailers. I didn't notice any big savings. What I did notice is that I would rather pay a little more for the opportunity to bring it home in the same day, take it back if I don't like it, and have it replaced if it's a dud.
Do you have any suggestions about how to get out of this contract? Furthermore, the contract falls under Louisiana law.
Long time, no talk... hope all is well with you,
Did you see the new "improved" contracts outlined by Fem on p. 104?
I AM MORE SHOCKED, & Outraged than ever,
what an iron-clad criminal contract, nervier than ever!!!
I AM wondering what your feed-back is on that one,
do you have any news on any of the class-action suits?
Hope to hear from you soon...
Incredible high pressure tactics as usual,
db makes me so damn sick...
When did you join? Are you within 72 hrs? IF so, I have references
If not, you need to find written proof of cheaper prices,
the difficult part of that, is that you have to force db to put the "whole price" in writting, because the "catalogue" price is NOT the price,
You may use e-mail, only for the purpose of requesting the "whole" price
request the price, cost of shipping, handling, other odd fess &
if it is a large item, do you have to arrange your 3rd party delivery,
*IN your Registered mail, you can complain about the fact that you have to pay a high-pressure loan (if applic.)
-or if you have pre-paid...you have to pay for the merch. on top of that,
HOW could anyone save money, if it is 50% off, they already got the other 50% in advance... adds to the scam of high-pressure...
REFER to the Louisianna UNFAIR TRADE PRACTICES ACT
I AM short on time, I will have more info shortly...
Hope you are doing well. Wow, it makes me so MAD that DB keeps changing it up and playing more games! Pretty soon their contract will say you're going to give them your home, cars & children! I think they are just getting more and more desperate. Who would want to sign away their right to sue in court? Shouldn't that make people want to wonder why they want to have this written policy on their contract? I think it's probably in the "fine" print and they are so busy distracting the new member that they don't get a chance to really read the contract in its full entirety. I am so thankful you continue to be dedicated to this site and helping others. You are a true gem and much appreciated!
So my question is does anyone have experience dealing with a BBB arbitration?
And our lawyer even finally told us the contract was too air-tight and his services would be more than it was worth to fight it. Anyone else receive this response?
I also sent DB a certified letter requesting a termination of the contract and a refund... and the reasons why. Perry called and told us no way and invited us for another sales pitch so we could understand the club better and why its so WONDERFUL!
Please Help
http://edumacation.com/DirectBuy ...is a great source of info.
I forgot to add in my post #1 above we have the high interest installment plan with Beta Finance and have been paying them only because we're trying to close on a house... After the close date we will stop... we simply cant afford it... I dont know what we were thinking...!&**$#@ grrrrr
Yes you will save a few $$ on your items.
But, they have the worst customer service I have ever seen and experienced.
6 months ago I purchase a few things. It took over 2 months to arrive @ the wrong warehouse and they had emailed the wrong person to advice that they had arrived. 2out3 items came in either wrong or missing a piece. They then re-ordered the items 3 times and so far it's still not the correct piece.
Now they won't return my phone calls and they won't reimbursed me for items I purchased over 6 months ago.
You are better off spotting a good sale. You won't have any handling fees, delivery charges and a big headache.
Don't do it! It's not worth it!