Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Just think about it people, if everyone in the neighborhood went to these pitches and refused, DB would have banned their own potential customers for 7 years. That doesn't seem very professional to me.
DIRECTBUY DOES!!!DOES!! DOES!! HAVE A 3 DAY-COOLING OFF PERIOD
DB 3 DAY COOLING-OFF PERIOD IS...IS...IS... DB'S OWN CORP. POLICY!!!!!!!!!
(It has nothing to do with the law (...you signed on their premises...)
The missinterpretation of the law...does not have merit
DIRECTBUY DOES NOT CARE TO INCLUDE IT IN THE CONTRACT/
WHEN THEY CAN GET AWAY WITH IT... by the time you find the references,
the cooling-off time has run out...Brilliant scheme/scam...
IF YOUR Contract DOES NOT INC. IT...
IT IS AN ILLEGAL, OUT-OF-DATE, OBSOLETE, CONTRACT...
...db depends on you to missinterpret the
Consumer Protection Act/Unfair TradePractice Act (some Acts inc.both Titles)
the Gov't Consumer protection Bureaus do not care to understand the details...& CONSISTENTLY GIVE THE WRONG ANSWER...it seems, on purpose)
...to many people have shares/investments in db...biased responses...
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We have a local resource guide called the Better Business Bureau of North Alabam 2010 Resource Guide and Accredited Business Directory. The Following BBB Tip is titled "Understanding the Cooling Off Rule". I'm going to type it out word for word.
Although the three-day "Cooling Off" rule has been in effect for years, your Better Business Bureau finds that many consumers are still confused about their rights. Here is a reminder of where and when this rule applies.
Under the Federal Treade Commission's "Cooling Off" Rule, you have three business days to cancel any purchase of $25.00 or more that you made in your home or somewhere other than the seller's usual place of business such as a rented hotel room. The "Cooling Off" Rule also provides protection for consumers who purchase items at a product party given in a private home.
However, as with every rule there are exceptions. The "Cooling Off" Rule does not apply to: sales made at the sellers usual place of business; sales made totally by mail or phone; sales for real estate, insurance or securities; and sales for emergency home repairs. The Rule does not apply with sales that begin as a retail transaction at a business establishment and are completed with the signing of a contract in your home. For instance, ordering carpet at a store and signing the contract when someone comes to your home to measure floor space. Also if you purchase a vehicle or other item at a tent sale, even though it may be held away from the sellers normal place of business, the rule will not apply.
In cases where the Rule does apply, the seller must give you the proper cancellation forms along with any contract or receipt pertaining to the sale. The date of the sale should be noted on the cancellation form, which must read in part, "You may cancel this transaction without any penalty or obligation, within three business days from the above date."
If you decide to cancel the sale, sign and date the cancellation form. Mail or deliver a copy to the address given for cancellation anytime before midnight of the third business day after the date of the contract. Also, keep a copy for your personal records. Since proof of the date you mailed the cancellation form to the company is important, send it from the post office via certified mail with a return receipt requested. You do not need to give a reason for the cancellation.
To avoid having to cancel a purchase, be sure to completely read and understand the contract before you sign on the dotted line.
The next article is titled "What Does It Mean To Be A BBB Accredited Business?" I'm not going to type all of this one, just a couple certain parts.
Build Trust
Advertise Honestly
Tell the Truth
* Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
* Ensure that any written materials are readily available, clear, accurate, and complete.
Be Transparent
* Upon request, provide BBB with all information required to evaluate comliance with BBB standards. Clearly disclose to customers; contact information for the business, terms of any written contract, any guarnatees or warrantees accompanying a product, any restrictions or limitations imposed, and the business return/refund policy.
Honor Promises
* Fulfill contracts and agreements and honor representations by correcting mistakes as quickly as possible.
Be Responsive
* Promptly respond to all complaints forwarded by BBB by resolving the complaint directly with the complainant and notifying BBB, or providing BBB with a response that the BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence of documents supporting business' position, or explains why any relief sought by the complinant cannot or should not be granted.
* Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complints that are identified by BBB.
Safeguard Privacy
Embody Integrity
* Avoid involvement by the business or its principals in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.
I need help!
I need help!
As A matter of fact, I WAS looking through old posts here,
& I found a # for db corp., with an ext. for Mr. Fesperman
PLEASE write down all your questions on paper (BEFORE YOU CALL)
& POST any ??/coments here, also
BE PREPARED, you might only have 1 chance to talk to him,
his calls are screened by a 'voice mail' secretary
DB CORP (Merriville, IN.)
1-800-827-6400 --Press 2 (DIAL by last name)
then 337= (FES ) for Bart Fesperman
Why not register a business, you are the CEO...
fees are not too expensive for registration.....
JUST PROMISE ME, IF YOU GET ACCEPTED, THAT YOU WILL NOT JOIN THIS HELL-HOLE
SCAM! SCAM! SCAM!!!!!
pay money to get a good rating
I just joined Saturday, Nov. 13, in Ottawa, Ontario. I'm sick to my stomach. I'm overwhelmed and can't sleep. There are so many pages to your site and I need to know what exactly to write so I can get quickly out of this mess.
Please help, urgently!!
I just joined Saturday, Nov. 13, in Ottawa, Ontario. I'm sick to my stomach. I'm overwhelmed and can't sleep. There are so many pages to your site and I need to know what exactly to write so I can get quickly out of this mess.
Please help, urgently!!
I just joined Saturday, Nov. 13, in Ottawa, Ontario. I'm sick to my stomach. I'm overwhelmed and can't sleep. There are so many pages to your site and I need to know what exactly to write so I can get quickly out of this mess.
Please help, urgently!!
Send Registered Mail by Tuesday,
NO PHONE CALLS OR E-MAILS UNDER ANY CIRCUMSTANCES!
Please read my correspondence with FEM from p. 104 to 107
She is in Ontario, too & she joined on a Sat. also & gets a cancellation,
Does your contract mention a cooling off period?
If not, It is an invalid contract, which is in violation
OF DB'S OWN CORP. POLICY,
...LIST THE REF. I mention
Any ?? please ask...Don't give up!!