Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
IT IS DB'S OWN CORPORATE COMPANY POLICY
IF DB DOES NOT INCLUDE IT IN THEIR CONTRACT
OR IF DB DOES NOT HONOUR THE 3 DAYS
YOU DO NOT NEED TO TAKE "LEGAL" ACTION
1) SEND REGISTERED MAIL INC. THE 3 REF BELOW (ALLOW 10 BUS. DAYS)
You are requesting a response in writing only
2) COMPLAIN TO YOUR CONSUMER PROTECTION BRANCH
3) SEND A COPY OF BOTH COMPLAINTS TO YOUR ATTORNEY GENERAL
***********NO MATTER WHAT YOU WANT TO DO LATER,
THESE STEPS MUST BE TAKEN BEFORE YOU ATTEMPT ANY LEGAL ACTION
IF YOU DON'T FOLLOW THESE PROCEDURES
YOU WILL HAVE NOTHING TO TAKE TO COURT ,,,& THE COURT WILL HYSTERICALLY LAUGH YOU OUT OF THE COURT ROOM
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I LIST 3 references of proof:
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
3) Refer to your Consumer Protection Act/UNFAIR TRADE PRACTICE ACT
a CONTRACT with "No Cancel & No Refund..."
is a violation of these laws due to the fact that:
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under the Act,
---A contract that is worded grossly in favour of the co. (db) is to be interpreted in favour of the consumer
---material (main facts of the contract have deliberately been withheld,
if the consumer knew the facts, the consumer would not have joined
the co. has used false, misleading misrepresentation
---------------------------------------------------------------------------
******IF IT IS PASSED THE 3 DAY COOLING-OFF
FIND WRITTEN PROOF OF CHEAPER PRICES IN RETAIL
you can also add to your letter,
-how long it took to recieve your password/access to their price website,
& (I am pretty sure) that you did not get it, within the 3 day cooling-off
period, so it was impossible for you to make price comparisons,
in order for you to make an informed decision as to whether or not,
this was a membership that you would like to pursue..
DO NOT GIVE UP!!!!!
FIGHT THE SCUM WITH EVERY OUNCE OF ENERGY!!
"POLITICIANS" make promises (liars) who promise that they will politically, politicize the political act of politicization of politicing
in other words (blah blah blah- DO NOTHING)
"LAWYERS" PROMISE TO TAKE YOUR MONEY...MORE, MORE, MORE
"CLASS-ACTIONS"....the lawyers get up to a million $$$
Named plaintiffs get mega $$$$$
Victims get NOTHING ...
YOU MUST TAKE ACTION, & ASK YOUR QUESTIONS HERE
DON'T GIVE UP!!!!!!!
HEY YOU'ALL!!
TO ALL THAT HAVE BEEN SCAMMED BY DB,
JUST READ THE LAST FEW PAGES
YOU WILL FIND: a copy of the contract
3 references to prove the db corporate co. policy
of 3 day cooling-off manditory company agreement
Steps to follow & complaint procedures...
GOOD LUCK & DON'T GIVE UP!!
That's what Trudy does.
The more haters Trudy has, it shows how successful she is.
Haters gonna hate, bakers gonna hate.
Bullies gonna bully.
Bullies are weak people who need help.
Only bullies would come to a complaint site to be mean & spitefull.
Make up lies & criticize.
Odd indeed!
THIS CONVENIENTLY OMITS DB'S OWN MANDITORY 3 DAY COOLING-OFF PERIOD:
UCC TotalHome MEMBERSHIP AGREEMENT
Term of Membership Three (3) Years
_________________________________________ (The Member) and Member's immediate family, so long as such family Members are under eighteen years and living in the Member's household (collectively the "Members"),are granted a membership in good standing of the UCC TotalHome buying club owned and operated by the below named corporation, for a period of 3 years so long as Member is current on all payments for his membership and is compliance with this agreement. Members are entitled to all the rights and privileges of membership, including the right to order carpeting, furniture, appliances and merchandise for Member's personal use or as bona fide gifts through said club at the manufacturer's or supplier's price plus sales taxes, freight charges and handling fee.
This agreement binds the Club, its successors and assigns. Member's rights, powers, privileges, duties and liabilities are not assignable and terminate upon death of the member listed below.
Members understand this program is not sold on a trial basis
and no refund of membership fees will be made.
The Club is only obligated to arrange benefits as described in this Membership Agreement.
No oral promises or
statements not contained in this Membership Agreement shall bind or obligate the Club.
This Membership Agreement is not conditioned on the use of this Membership.
Notice: Do not sign this Agreement before you read it or if it contains blank spaces. You are entitled to a copy of the Agreement you sign. Keep this Membership Agreement to protect your legal rights.
Member acknowledges receipt of a completed copy of this Membership Agreement. See reverse side for additional terms of the Membership Agreement.
Official Club Membership cards will be honored by any other affiliated UCC TotalHome buying club. UNDER NO CIRCUMSTANCES does the Club authorize use of a MEMBERSHIP CARD by a NON-MEMBER, and any Member allowing such use shall lose the right to continue as a Club member. (Also, see MEMBERS' PLEDGE on reverse side.) If the Member and his/her spouse should terminate their marriage, and the court does not determine the ownership of the Membership, then the first name that appears in the first paragraph hereof shall be deemed the sole owner.
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IMPORTANT MERCHANDISE TERMS:
1) Merchandise is covered by the manufacturers' warranties only,
and the cost of an order does not provide for any setup fee,
or service type of agreement, unless otherwise stated.
The Club disclaims all warranties regarding the merchandise,
express or implied, including without limitation, all warranties of merchantability.
2) Any need for subsequent repairs or service, after receipt of merchandise, is members' own responsibility.
3) Members should visit the Club showroom often so as to get acquainted with the large selection of items available.
MEMBERS ARE WARNED
NOT TO ACCEPT MERCHANDISE AND SIGN FOR IT UNTIL AFTER THEY HAVE CAREFULLY EXAMINED SAME TO MAKE SURE THE MERCHANDISE CONFORMS TO THE ORDER,
AND THAT THE CONDITION OF THE ITEM IS ACCEPTABLE TO THEM,
SINCE THE CLUB WILL NOT BE RESPONSIBLE FOR THE MERCHANDISE ONCE ACCEPTED BY MEMBERS, AND MERCHANDISE MAY NOT BE RETURNED.
4) The entire merchandise price plus handling fee,
estimated freight and sales tax is required as a down payment
at the time of placing an order with the Club.
5) Check your suppliers' catalog for estimated delivery information, since it will vary for individual suppliers.
The Club has no control over the actual delivery time which may vary from estimated delivery times.
6) Suppliers reserve the right to change their prices without notice.
Adjustments in price due to unknown increases in suppliers' wholesale prices will be charged to the members and
is payable within (7) days of receipt of such information.
Any ordering member agrees that each order is subject to such price adjustments, and the member agrees to pay any resulting price increase.
Any additional charges for freight, sales tax, delivery and installation will be added to orders as they apply.
Only new merchandise will be ordered, and distressed, damaged or factory second merchandise WILL NOT be handled by the Club.
From time to time some suppliers and services are dropped and others are added in order to maintain the high standards of merchandise and services available through the Club.
7) Only the supplier has the right to cancel an order.
However, you can request a cancellation, and be notified of cancellation if it is acknowledged in writing by the supplier .
No order cancellations will be honored or deposit refunds made once the factory has acknowledged the order.
All acknowledged orders are contingent on the supplier's availability to complete such an order.
The fulfillment of an order is subject to strikes, fires, and other causes beyond our control. The limit of the Club's liability in the event an order cannot be fulfilled is the amount shown on the order, which the Club will refund.
MEMBERS' PLEDGE Members agree that:
All merchandise shall be purchased for Members' personal use or as a bona fide gift only and will not be purchased by the Member for purposes of resale, nor shall the Club's low price be disclosed to retailers.
Members will not call or deal directly with the Club suppliers.
Members agree to abide by the warranties of the suppliers.
Violation of these rules shall entitle Club to revoke said offending Members' Club privileges.
Topic DirectBuyMembershipAgreement .
Revision - 12 Jul 2009
THE NEW COMMERCIALS ARE OFFERING THE "30 DAY FREE TRIAL"
"MAKE YA WANNA PUKE" SCAM AGAIN
db knows that IT IS AN absolutely ruthless SCAM.
THIS TIME THE PUBLIC KNOWS BETTER!!!!
They will tell you every lie they can, to further intimidate you, & scare you into accepting their highway robbery.
THEY DO NOT VOLUNTEER ANY INFORMATION UNLESS QUESTIONED, ALWAYS SHOWING BIAS.
I PROMISE YOU THAT IF YOU GO IN, THEY ARE 99% UNLIKELY TO MENTION THE TRIAL, during their presentation
& THEY WILL HOUND YOU UNTIL YOU SIGN IMMEDIATELY
SO THAT YOU CAN GET YOUR "EXTRA DISCOUNT" FOR PAYING IN FULL (EARLY)
The 30 day trial WILL NOT BE MENTIONED DURING THEIR SPEECH
IT CLEARLY shows DB'S deceitful actions.
You should print a copy off the internet for future reference.
They are interpreting the contract in a biased manner, in favour of db causing further confusion (
DB WILL DELIBERATELY REFUSE to acknowledge that they did not fulfill their responsibility to inform you of all their terms & conditions
Misunderstandings are supposed to be interpreted in favour of the consumer.
Good Luck to everyone
Don't back down, any support that you need, we are here for you.
-NEVER PHONE OR E-MAIL TO REQUEST CANCELLATION,
*** NEVER GO THERE
UNLESS you have a copy of your (already sent) REG. LETTER IN HAND
& your receipt showing proof of your Registration date
& A WITNESS WITH YOU
& you have already given db more than enough time to respond,
& you have not received a response
-PLEASE answer ?-date of joining-what State/Province (not the city)
-------------------------------------------------------------------------
-Does your contract inc. any specific ref. about cancellation
-DID DB USE AN OBSOLETE CONTRACT : "...No Refunds, Not Cancelable..."
If they did, It is OUTDATED, INVALID, ILLEGAL--
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
3) Refer to your Consumer Protection Act/UNFAIR TRADE PRACTICE ACT
a CONTRACT with "No Cancel & No Refund..."
is a violation of these laws due to the fact that:
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under the Act,
---A contract that is worded grossly in favour of the co. (db) is to be interpreted in favour of the consumer
---material (main facts of the contract have deliberately been withheld,
if the consumer knew the facts, the consumer would not have joined
the co. has used false, misleading misrepresentation
---------------------------------------------------------------------------
******IF IT IS PASSED THE 3 DAY COOLING-OFF
FIND WRITTEN PROOF OF CHEAPER PRICES IN RETAIL
you can also add to your letter,
-how long it took to recieve your password/access to their price website,
& (I am pretty sure) that you did not get it, within the 3 day cooling-off
period, so it was impossible for you to make price comparisons,
in order for you to make an informed decision as to whether or not,
this was a membership that you would like to pursue..
DO NOT GIVE UP!!!!!
FIGHT THE SCUM WITH EVERY OUNCE OF ENERGY!!
"POLITICIANS" make promises (liars) who promise that they will politically, politicize the political act of politicization of politicing
in other words (blah blah blah- DO NOTHING)
"LAWYERS" PROMISE TO TAKE YOUR MONEY...MORE, MORE, MORE
"CLASS-ACTIONS"....the lawyers get up to a million $$$
Named plaintiffs get mega $$$$$
Victims get NOTHING ...
YOU MUST TAKE ACTION, & ASK YOUR QUESTIONS HERE
DON'T GIVE UP!!!!!!!
It says I can purchase up to $1000.00 worth of stuff without paying any membership fees during the 30 days.
I not naive (I'm in sales) I understand that a sale person will try to sell me a full membership (just like the free trial health club) offering me some discount, but the fact that I see and use the service without payment is no different then Netflicks 30 day trial. If I like it I'll buy it, if I don't I won't.
Its unlikely they will let you buy ANYTHING without FIRST sitting through the hard sell membership sales pitch. BEWARE of their TACTICS.
The best thing that I reccommend to warn you it to READ THE contract HERE
You will not get 1 single discount
They will not let you "shop" freely through all of their "selection"
They have different levels of memberships, acc. to the membership fee total
I GUARANTEE YOU THAT DB WILL RESTRICT YOU TO THE CHEAPER BRANDS
THEY WANT FULL PAYMENT UP FRONT
BEST OF ALL: The "catalogue" price IS THE LIE TO LURE YOU
THEY REFUSE TO PUT THE WHOLE PRICE IN WRITING
UNTIL YOU HAVE ALREADY PLACED THE ORDER (See #4 below)
GUESS WHAT!!!!!!
THEN DB'S EVIL FANGS & CLAWS COME OUT
THE TOTAL $$$ OMG The extra fees:
Members are entitled to all the rights and privileges of membership, including the right to order carpeting, furniture, appliances ...
at the manufacturer's or supplier's price plus sales taxes,
& FRIEGHT CHARGES\
& HANDLING FEES
PLUS: NO DELIVERY
HIRE A 3RD PARTY TO P/UP LARGE ITEMS AT THE WAREHOUSE
NO PROMISED DELIVERY DATE *To the warehouse
ADD TIME & TROUBLE TO P/UP items yourself
REMEMBER CLUBS ARE CLOSING DOWN NON-STOP LATELY
BUT YOU'RE STILL A MEMBER, WITH NO SERVICE
IMPORTANT MERCHANDISE TERMS:
1) Merchandise is covered by the manufacturers' warranties only,
and the cost of an order does not provide for any setup fee,
or service type of agreement, unless otherwise stated.
The Club disclaims all warranties regarding the merchandise,
express or implied, including without limitation, all warranties of merchantability.
2) REPAIRS OR SERVICES, after receipt of merchandise,
is members' own responsibility.
3) MEMBERS ARE WARNED
NOT TO ACCEPT MERCHANDISE AND SIGN FOR IT UNTIL AFTER THEY HAVE CAREFULLY
EXAMINED SAME TO MAKE SURE THE MERCHANDISE CONFORMS TO THE ORDER,
AND THAT THE CONDITION OF THE ITEM IS ACCEPTABLE TO THEM,
SINCE THE CLUB WILL NOT BE RESPONSIBLE FOR THE MERCHANDISE ONCE ACCEPTED BY MEMBERS, AND MERCHANDISE MAY NOT BE RETURNED.
...so imagine, you hire a 3rd party delivery co..
& someone has to unpack your fridge or stove, & wait til you plug it in
to see if it works....
Yah, o.k. SIGN ME UP!!!!!!!!1
4) The entire merchandise price plus handling fee,
estimated freight and sales tax is required as a down payment
at the time of placing an order with the Club.
5) Check your suppliers' catalog for estimated delivery information,
since it will vary for individual suppliers.
The Club has no control over the actual delivery time which may vary from estimated delivery times.
6) Suppliers reserve the right to change their prices without notice.
This agreement binds the Club, its successors and assigns. Member's rights, powers, privileges, duties and liabilities are not assignable and terminate upon death of the member listed below.
Members understand this program is not sold on a trial basis
and no refund of membership fees will be made.
The Club is only obligated to arrange benefits as described in this Membership Agreement.
No oral promises or statements not contained in this Membership Agreement shall bind or obligate the Club.
This Membership Agreement is not conditioned on the use of this Membership.
PLEASE read the contract details above, See the scam close up for yourself.