Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
You are scum bags --are not--are not--like the rest of us
You will never have a heart or a soul
DB Owners willingly opened a criminal organization
& forced innocent victims into an empty contract
full only of lies, & pukefaced scums, making their pukefaced promises
You will just come back in a reincarnation of DB--spewing your venom
This site is to expose the criminal organization
called DB----------Double Babble ----B. S.=======
HI TO EVERYONE WHO HAS BEEN SCAMMED
PLEASE answer when & where did you join,
Did your contract have a 3 day cooling-off period written into it?
IF NOT, SEND REGISTERED MAIL IMMEDIATELY
You are requesting an immediate RESCISION of the contract
due to the fact that the contract has been misrepresented to you
3 DAY COOLING-OFF PERIOD IS MANDATORY CORPORATE COMPANY POLICY
IF YOUR CONTRACT DELIBERATELY FORCED YOU TO SIGN A CONTRACT
WITHOUT A 3 DAY COOLING-OFF
IT IS AN OUT-DATED OBSOLETE CONTRACT!!! DEMAND YOUR FULL REFUND!!!
YOU MUST SEND REGISTERED MAIL,
DO NOT STEP FOOT BACK IN THERE, or they will further humiliate & intimidate you
letter must be done at the post office, you get a reciept with a tracking number, YOUR Registered LETTER REC'T IS YOUR VALID DATE OF NOTIFICATION,
KEEP COPIES OF ALL & SEND originals
YOUR LETTER MUST INCLUDE;
YOU are rescinding the contract based on the fact that the contents of the contract has been misrepresented to you.
Upon research, you have found 3 references that DB is using AN OBSOLETE,
OUTDATED, INVALID CONTRACT : "...No Refunds, Not Cancelable..."
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
CBC TV News Reporter, Erica Johnson, on camera interview,
with Barrie Ontario, Directbuy Owner, Christine De Marsh
(approx. 12 min. in)
The Reporter stated:
"...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
claims they give new members a 3 DAY COOLING-OFF PERIOD..."
The Reporter asks why this cooling-off period wasn't mentioned by anyone?
The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."
Reporter: "...it's not in the contract, and it wasn't mentioned at the open house... "
Db Owner: "...there is actually a new contract coming out, that does address that."
***************************************************************************
(Please use my direct quotes above, they are word for word accurate)
===========================================================================
3) Refer to Consumer Protection laws
a CONTRACT with "No Cancel & No Refund..."
is an unfair trade practice
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under law
Unfair or deceptive and unconscionable trade practices prohibited
Unfair or deceptive trade practices and unconscionable trade practices in the conduct of any trade or commerce are unlawful
------------------------------------------------------------------------
===========================================================================
END YOUR LETTER BY ADDING:
you are expecting written confirmation of the rescision of the contract,
& written confirmation that you do not owe any money to db,
or to any other loan co. associated with db
...inc. your details of your payment plan...)
...expecting a written response, delivered to you, ONLY BY MAIL
,,,you will not accept telephone calls or e-mails to discuss this
...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER
sign by all names on contract
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Db is scum. Db is scum. Db is scum. Db is scum.
Any questions???????????
I phoned the owner ...and got no reply. I went there, cornered the owner,...I showed proof of 15 items that had cheaper prices at other stores in Alberta, and pulled up 2 of them on my phone. Then I showed the Alberta Trading Act and that I was following procedure by giving DirectBuy a chance to interact...I stated raising my voice about picketing tomorrow,...I was stubborn about received a refund then and there via check, ...Worked for me
Reply
Rating: 0 SUCCESS - 19 Mar 2011
2) Chantal in Ontario
chantal - 10 Sep 2009 TRUDY!! I DID IT!!I SENT A FINAL FAX ON TUESDAY,LETTING THEMKNOW THAT I WAS DONE WAITING AFTER MY SECOND REG LETTER AND MANY FAXES AND THEY REPLIED BY FAX STATEING THAT THEY ARE IN THE PROCESS OF REFUNDING ME!!!!THEY WANTED ME TO CALL TO VERIFY ME INFO BUT I FAXED THEM INSTEAD STATEING THAT ALL CORRESPONDENCE HAD TO BE RECORDED,THANKYOU SOOOOOOOOOOOO MUCH ILL LET YOU KNOW MY FINAL RESULT,TAKE CARE AND KEEP IT UP! Reply
***Trudy - 11 Sep 2009 AMAZING CHANTAL!!!!!!!!!!CONGRATULATIONS!!!!!!!!!!!!!!!!!!!!!!!
You applied the law & followed "my rules" you worked hard and you did it.
I am soooooooo happy for you.
Reply
Rating: 0 SUCCESS SUCCESS SUCCESS - 19 Mar 2011
3) Houston Texas - 27 Apr 2009--I would like to thank all of you...Becuase of reading through all your comments, I am able to get my DB membership cancelled right on time, and get my money back...The first thing I did was calling the credit card company to dispute the first payment I had put down and cancel my credit card. At the same time, I started to prepare the letter that Trudy suggest. I also looked into the 3-days cancellation law in Texas. I walked into the store...The manager grabbed my letter and other paperworks..came back with the 3 payments receipts I pre-signed..The sales manager didn't want to give me any cancellation form as a proof, since there was no canncellation policy (according to him). However, he did mention that 72 hours cancellation rule is applied to the store policy
---------------------------------------------------------------------------
4) We will not be bullied! - 6 May 2009
I was able to get my money back and can't join the class but wanted to make sure that others get their money back as well. None of us can afford to throw away money or spend $5000... Thanks Trudy for your information and for taking the time to help others...your information has been very helpful. ..I'll do whatever it takes to warn other people
------------------------------------------------------------------------
I GOT MY MONEY BACK!!!!!! In the mail today was an envelope with a single cheque for a full refund (3 yrs payment). My third letter was faxed on the Monday 22nd Jun 09. The cheque was dated the Tuesday 23 Jun 09 and mailed on Wednesday 24th Jun 09 and I received it today!
Trudy, thank you soooooo very much for all you words of wisdom, I followed everything you said to do. To everyone out there, it is possible to get your money back. Don't give up!
6) Mar 2010----Hi Trudy,
Good news,db has given me a full refund of my downpayment of $974.30 posted to my bank account as of today.
and agreed to cancel the contract. I didn't get the cancelation in writing but i do have the charge back receipt with there name on it.I know you advise not speaking to db but with my first payment looming, i took a chance. This was after talking to Beta finance twice and telling them i had sent a certified letter to db less then 24hrs. after signing the contract.I don't now if this helped ,i'm just glad this is over !!! If any one has any questions about what happened check pg59 that's were my first post is.
Thanks for your support and keep fighting.
7) mid2112 - 18 Mar 2010--Interesting information regarding checks from DB... we just recently received a refund of our initial down payment ($700) a couple of days ago. Here is the letter that was enclosed...
The letter says:
Per your request, enclosed please find check #3118 in the amount of $700, which represents the full refund of your DirectBuy membership downpayment. Pease note that endorsement by you constitutes a full and complete release by you and any and all claims you have against DirectBuy Inc, DirectBuy of Providence, and any of its affiliated compaines, stockholders, directors, officers, and employees.
We trust that this resolves the issue and wish you success in your future endeavors.
8) SUCCESS! - 14 Mar 2011--ann - 10 Mar 2010--They agree to refund, but only agree to do so by cheque (must pick up from their office) instead of a reverse transaction back to my mastercard. Should I accept? Is there a catch? Reply
9) SUCCESS - 14 Mar 2011--tom - 17 Sep 2010--I DID IT!!!! I sent them the letter I wrote above a day after signing with them and they called the next day trying to talk me out of canceling but I said as many bad things about the company as I could think of and they eventually said OK!!! I told him about how I have read that some members have signed up only for that location to shut down just days later, that I didn't want to do business with a company that would do that to someone. He actually told me that the contract WAS legal even though it didn't say there was a 3 day cooling off period. Even though it just said not cancelable. That it had been rewritten before. All i have to do now is send back the pamplet for him to do the recission. THANK YOU SOOOOO MUCH Trudy you are an amazing person for what you do...
Get yourself some help to figure out how the name "Trudy, Trudy Trudy" could make you so paranoid & psychotic?????
BUYER'S BEWARE ---- DON'T MAKE OUR MISTAKE....
Do not join Direct Buy unless you're wanting to take a loss.
I live in NYC joined end of last year and recently started are remodeling project. Half of what we bought were from websites which had better prices or final prices that were cheaper after DB added shipping and handling and extra shipping(from their warehouse to our contractor) since we don't have a car to get to their warehouse in NJ to pick up items Now DB qouted price for marble tile are higher then a local retailer in NYC who reps for DB's tile supplier.
I would like to cancel my contract for atleast a partial refund, what advice did you give to Dee?
Thanks for your help
Awww it's so touching, how you miss me!
It's amusing how paranoid & psychotic you are!!!! Phoney "Trudy"
Trudy Trudy Trudy Trudy makes you angry and paranoid
Trudy can
D-E-F-I-N-I-T-E-L-Y spell
But it's amusing how paranoid & psychotic you get when you hear my sweet name!
You can't hahahahahahahaha "Here'ssssss the name Trudy, makes you!!
cause I'm the only one worth picking on...get a new hobby
Thanks for your help.
After doing some online research we realized what a terrible mistake we made from other Direct Buy customer testimonails.
After a few phone calls back and forth trying to cancel the contract we seeked legal advice. We were advised to ignore the phone calls and hope for them to be happy with the $2000 they already received from us. That worked for a while. About a year after that they threatened to send us to collections. We then sent them a registered letter from a lawyer stating that we wanted to cancel the contract and wanted a refund. A year later they have sent us to collections. We are taking them to small claims, but have no idea what to expect. My thoughts are they were only stalling so our time would be expired for any real fight. Oh did I mention I was a full time student and mother and a part time bartender at the time and had no time to fight my battle. Any suggestions would be greatly appreciated. I'm desperate to get out of this contract!!
Thanks:)
Thankyou so much for the support, It means alot because as you have noticed, I haven't had any encouragement at all, lately...
MY 1ST YEAR ON THIS SITE WAS THE BEST & WORTH EVERY OUNCE OF ENERGY THAT I PUT INTO IT, (Thanks to Roger, who was just as loyal a contributor as I was) I HAVE NO REGRETS WHATSOEVER ( been over 2 years here for me)
BTW, -NEVER PHONE OR E-MAIL TO REQUEST CANCELLATION (for other's who doubt)
***************************************************************************
I suggest starting your letter with:
This CERTIFIED LETTER, dated__________ is to confirm that I am cancelling this contract,
(It has been mailed to you within less than 72 hours)
& I am requesting confirmation in writing that this contract is cancelled,
& a full refund of any monies paid to you,
& confirmation in writing that I do not owe any money to db or any 3rd party
***(I cut, copied & edited the rest of what you wrote because it's perfect)
***The contract mentions the "attached notice of cancellation form" which was not attached nor did anyone (not they, not we) sign such a document.
Please respond, & send my confirmation, within 5 business days, of receipt of this letter.
---------------------------------------------------------------------------
(BELOW IS OPTIONAL, BUT I INCLUDED IT BECAUSE
THEY ARE THE MOST BRUTALLY, RUTHLESS, DISHONEST COMPANY THAT I HAVE EVER HAD EXPERIENCE WITH...)
SO I STRONGLY SUGGEST AS MUCH INFO AS POSSIBLE
I am cancelling within the 3 day (72 hour) DB company policy,
which your company guarantees, according to the references that I will list
THEN,I would include the fact that...
I LIST 2 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
GOOD LUCK & PLEASE LET US KNOW YOUR RESULTS!!