Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
WROTE A POST ON INFOMERCIALSCAMS.COM TELLING PEOPLE HOW SHE DID IT
THEN SHE FORGOT ABOUT IT & CAME BACK TO FIND PEOPLE BEGGING FOR HELP
THEN SHE FOUND THIS SITE WHERE HER ADVICE WAS POSTED IMMEDIATELY
SHE HAS BEEN HERE FOR OVER 2 YEARS
SHARING AS MANY IDEAS AS POSSIBLE TO KEEP OTHERS FIGHTING TO GET THEIR MONEY BACK
THEE HAVE BEEN MANY SUCCESSFULL REFUNDS HERE!
TRUDY WILL NEVER EVER APOLOGIZE FOR ANYTHING SHE HAS SAID
TRUDY DOES NOT CARE ABOUT THE CLASS-ACTION SUITS
EACH SCAMMED MEMBER MUST FIGHT FOR THEMSELVES
IT'S SAD THAT STUPID TRUDY IMITATOR'S HAVE NOTHING BETTER TO DO THAN MAKE UP LIES & PRETEND THAT THEY ARE TRUDY....THEY R FULL OF [***]
Don't waste your time with a class action suit, lawyers get all the money and it takes years and years and you will still be ripped off for over $5,000 Dollars****MONEY THAT SHOULD BE BACK IN YOUR POCKET A.S.A.P.********
Get your money back, I tell you how I did it in this website.
My complaint should be on page 3 or 4 of this site.
Also, I just posted more details under the "complaints" (new complaints) of this section since no one could find my letter on INFOMERCIALSCAMS.COM
because the site erased it on me because their site protects Direct Buy.
They are one of the most incredibly scum that I have ever heard of.
No gov't agency will stop them.
The Consumer Protection Branch in Ontario will help you, who I filed a complaint with, and I had already got my money back before they had even assigned someone to my case.
When I called them to tell them that I got my money back, they didn't even care. They were just happy that they had one less case to deal with because gov't agency staff get paid for sitting on their lazy butts.
Now I check this site every day because I can't stand to see people scammed this way.
PLEASE Respond. Did anyone else get their money back?
Any questions, let me know. Thank goodness for this site who allows all the information to stay on their site.
---------------------------------------------------------------------------
mike - 1 Apr 2009
Thanks Trudy,
I couldn't believe it, when I read the so called complaints on INFOMERCIALSCAMS.COM
They only post phony compliments and at the end of the page they tell you to apply for a Direct Buy membership. No wonder they erased your letter.
Notice that they haven't had a comment posted since Nov. 17, 2008.
When I tried to post a complaint, I noticed that INFOMERCIALSCAMS.COM
states that they have the right to reject any posts for any reason, so you may not be posted. I will try to get my money back, too.
TRUDY - 10 Apr 2009 HI ROGER
I am answering people too. I put more details in this site.
You are very pro-active like me. If you print my letter at the end of this site and hand it out to people that would be amazing. Please respond, I live in Toronto, ON,Canada.
I got my money back on my own, where do you live?
Roger - 10 Apr 2009
Hi Trudy - Thanks for joining us in warning people not to join DirectBuy. It's been a complete nightmare. We're tried to get our money back with both the owner and our credit card company. VISA is reviewing our re-disputed claim at this time, however, I don't feel like we're going to get our money back.
We joined DirectBuy in California at the end of 2007 and thought we'd save money because we were in the process of a major remodel and total redecorating. We tried working with them, however, always found a better deal elsewhere (internet, local vendors, even Home Depot & Lowes). When I proved I got lower prices, the DirectBuy owner didn't believe me. Don't even get me started on the people they have "designing" cabinets. I'm glad I didn't purchase from them because I heard of another DB member whose cabinets were the incorrect size upon arrival. DB didn't do anything to make it better. All in all, DB has to be one of the worst companies we've dealt with. I wish I would have done my homework before we went to the open house.
I'm glad you got your money back. I'm just going to have to wait and see.....I will link other complaint boards to this site & your letter, which is very helpful! Thanks for all of your hard work. I hope we can prevent other people from the heartache!
Roger
IT IS DB'S OWN CORPORATE COMPANY POLICY
IF DB DOES NOT INCLUDE IT IN THEIR CONTRACT
OR IF DB DOES NOT HONOUR THE 3 DAYS
YOU DO NOT NEED TO TAKE "LEGAL" ACTION
1) SEND REGISTERED MAIL INC. THE 3 REF BELOW (ALLOW 10 BUS. DAYS)
You are requesting a response in writing only
2) COMPLAIN TO YOUR CONSUMER PROTECTION BRANCH
3) SEND A COPY OF BOTH COMPLAINTS TO YOUR ATTORNEY GENERAL
***********NO MATTER WHAT YOU WANT TO DO LATER,
THESE STEPS MUST BE TAKEN BEFORE YOU ATTEMPT ANY LEGAL ACTION
IF YOU DON'T FOLLOW THESE PROCEDURES
YOU WILL HAVE NOTHING TO TAKE TO COURT ,,,& THE COURT WILL HYSTERICALLY LAUGH YOU OUT OF THE COURT ROOM
---------------------------------------------------------------------------
I LIST 3 references of proof:
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
3) Refer to your Consumer Protection Act/UNFAIR TRADE PRACTICE ACT
a CONTRACT with "No Cancel & No Refund..."
is a violation of these laws due to the fact that:
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under the Act,
---A contract that is worded grossly in favour of the co. (db) is to be interpreted in favour of the consumer
---material (main facts of the contract have deliberately been withheld,
if the consumer knew the facts, the consumer would not have joined
the co. has used false, misleading misrepresentation
---------------------------------------------------------------------------
******IF IT IS PASSED THE 3 DAY COOLING-OFF
FIND WRITTEN PROOF OF CHEAPER PRICES IN RETAIL
you can also add to your letter,
-how long it took to recieve your password/access to their price website,
& (I am pretty sure) that you did not get it, within the 3 day cooling-off
period, so it was impossible for you to make price comparisons,
in order for you to make an informed decision as to whether or not,
this was a membership that you would like to pursue..
DO NOT GIVE UP!!!!!
FIGHT THE SCUM WITH EVERY OUNCE OF ENERGY!!
"POLITICIANS" make promises (liars) who promise that they will politically, politicize the political act of politicization of politicing
in other words (blah blah blah- DO NOTHING)
"LAWYERS" PROMISE TO TAKE YOUR MONEY...MORE, MORE, MORE
"CLASS-ACTIONS"....the lawyers get up to a million $$$
Named plaintiffs get mega $$$$$
Victims get NOTHING ...
YOU MUST TAKE ACTION, & ASK YOUR QUESTIONS HERE
DON'T GIVE UP!!!!!!!
KKKKKKKKKKKKKKKK
KKKKKKKKKKKKKK
IT IS DB'S OWN CORPORATE COMPANY POLICY
IF DB DOES NOT INCLUDE IT IN THEIR CONTRACT
OR IF DB DOES NOT HONOUR THE 3 DAYS
YOU DO NOT NEED TO TAKE "LEGAL" ACTION
1) SEND REGISTERED MAIL INC. THE 3 REF BELOW (ALLOW 10 BUS. DAYS)
You are requesting a response in writing only
2) COMPLAIN TO YOUR CONSUMER PROTECTION BRANCH
3) SEND A COPY OF BOTH COMPLAINTS TO YOUR ATTORNEY GENERAL
***********NO MATTER WHAT YOU WANT TO DO LATER,
THESE STEPS MUST BE TAKEN BEFORE YOU ATTEMPT ANY LEGAL ACTION
IF YOU DON'T FOLLOW THESE PROCEDURES
YOU WILL HAVE NOTHING TO TAKE TO COURT ,,,& THE COURT WILL HYSTERICALLY LAUGH YOU OUT OF THE COURT ROOM
---------------------------------------------------------------------------
I LIST 3 references of proof:
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
3) Refer to your Consumer Protection Act/UNFAIR TRADE PRACTICE ACT
a CONTRACT with "No Cancel & No Refund..."
is a violation of these laws due to the fact that:
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under the Act,
---A contract that is worded grossly in favour of the co. (db) is to be interpreted in favour of the consumer
---material (main facts of the contract have deliberately been withheld,
if the consumer knew the facts, the consumer would not have joined
the co. has used false, misleading misrepresentation
---------------------------------------------------------------------------
******IF IT IS PASSED THE 3 DAY COOLING-OFF
FIND WRITTEN PROOF OF CHEAPER PRICES IN RETAIL
you can also add to your letter,
-how long it took to recieve your password/access to their price website,
& (I am pretty sure) that you did not get it, within the 3 day cooling-off
period, so it was impossible for you to make price comparisons,
in order for you to make an informed decision as to whether or not,
this was a membership that you would like to pursue..
DO NOT GIVE UP!!!!!
FIGHT THE SCUM WITH EVERY OUNCE OF ENERGY!!
"POLITICIANS" make promises (liars) who promise that they will politically, politicize the political act of politicization of politicing
in other words (blah blah blah- DO NOTHING)
"LAWYERS" PROMISE TO TAKE YOUR MONEY...MORE, MORE, MORE
"CLASS-ACTIONS"....the lawyers get up to a million $$$
Named plaintiffs get mega $$$$$
Victims get NOTHING ...
YOU MUST TAKE ACTION, & ASK YOUR QUESTIONS HERE
DON'T GIVE UP!!!!!!!
HEY YOU'ALL!!
TO ALL THAT HAVE BEEN SCAMMED BY DB,
JUST READ THE LAST FEW PAGES
YOU WILL FIND: a copy of the contract
3 references to prove the db corporate co. policy
of 3 day cooling-off manditory company agreement
Steps to follow & complaint procedures...
GOOD LUCK & DON'T GIVE UP!!
THAT'S WHAT TRUDY DOES
THE MORE HATERS TRUDY HAS, IT SHOWS HOW SUCCESSFULL SHE IS
HATERS GONNA HATE, BAKERS GONNA HATE
BULLIES GONNA BULLY
BULLIES ARE WEAK PEOPLE WHO NEED HELP
ONLY BULLIES WOULD COME TO A COMPLAINT SITE TO BE MEAN & SPITEFULL
MAKE UP LIES & CRITICIZE
ODD INDEED!
THIS CONVENIENTLY OMITS DB'S OWN MANDITORY 3 DAY COOLING-OFF PERIOD:
UCC TotalHome MEMBERSHIP AGREEMENT
Term of Membership Three (3) Years
_________________________________________ (The Member) and Member's immediate family, so long as such family Members are under eighteen years and living in the Member's household (collectively the "Members"),are granted a membership in good standing of the UCC TotalHome buying club owned and operated by the below named corporation, for a period of 3 years so long as Member is current on all payments for his membership and is compliance with this agreement. Members are entitled to all the rights and privileges of membership, including the right to order carpeting, furniture, appliances and merchandise for Member's personal use or as bona fide gifts through said club at the manufacturer's or supplier's price plus sales taxes, freight charges and handling fee.
This agreement binds the Club, its successors and assigns. Member's rights, powers, privileges, duties and liabilities are not assignable and terminate upon death of the member listed below.
Members understand this program is not sold on a trial basis
and no refund of membership fees will be made.
The Club is only obligated to arrange benefits as described in this Membership Agreement.
No oral promises or
statements not contained in this Membership Agreement shall bind or obligate the Club.
This Membership Agreement is not conditioned on the use of this Membership.
Notice: Do not sign this Agreement before you read it or if it contains blank spaces. You are entitled to a copy of the Agreement you sign. Keep this Membership Agreement to protect your legal rights.
Member acknowledges receipt of a completed copy of this Membership Agreement. See reverse side for additional terms of the Membership Agreement.
Official Club Membership cards will be honored by any other affiliated UCC TotalHome buying club. UNDER NO CIRCUMSTANCES does the Club authorize use of a MEMBERSHIP CARD by a NON-MEMBER, and any Member allowing such use shall lose the right to continue as a Club member. (Also, see MEMBERS' PLEDGE on reverse side.) If the Member and his/her spouse should terminate their marriage, and the court does not determine the ownership of the Membership, then the first name that appears in the first paragraph hereof shall be deemed the sole owner.
---------------------------------------------------------------------------
IMPORTANT MERCHANDISE TERMS:
1) Merchandise is covered by the manufacturers' warranties only,
and the cost of an order does not provide for any setup fee,
or service type of agreement, unless otherwise stated.
The Club disclaims all warranties regarding the merchandise,
express or implied, including without limitation, all warranties of merchantability.
2) Any need for subsequent repairs or service, after receipt of merchandise, is members' own responsibility.
3) Members should visit the Club showroom often so as to get acquainted with the large selection of items available.
MEMBERS ARE WARNED
NOT TO ACCEPT MERCHANDISE AND SIGN FOR IT UNTIL AFTER THEY HAVE CAREFULLY EXAMINED SAME TO MAKE SURE THE MERCHANDISE CONFORMS TO THE ORDER,
AND THAT THE CONDITION OF THE ITEM IS ACCEPTABLE TO THEM,
SINCE THE CLUB WILL NOT BE RESPONSIBLE FOR THE MERCHANDISE ONCE ACCEPTED BY MEMBERS, AND MERCHANDISE MAY NOT BE RETURNED.
4) The entire merchandise price plus handling fee,
estimated freight and sales tax is required as a down payment
at the time of placing an order with the Club.
5) Check your suppliers' catalog for estimated delivery information, since it will vary for individual suppliers.
The Club has no control over the actual delivery time which may vary from estimated delivery times.
6) Suppliers reserve the right to change their prices without notice.
Adjustments in price due to unknown increases in suppliers' wholesale prices will be charged to the members and
is payable within (7) days of receipt of such information.
Any ordering member agrees that each order is subject to such price adjustments, and the member agrees to pay any resulting price increase.
Any additional charges for freight, sales tax, delivery and installation will be added to orders as they apply.
Only new merchandise will be ordered, and distressed, damaged or factory second merchandise WILL NOT be handled by the Club.
From time to time some suppliers and services are dropped and others are added in order to maintain the high standards of merchandise and services available through the Club.
7) Only the supplier has the right to cancel an order.
However, you can request a cancellation, and be notified of cancellation if it is acknowledged in writing by the supplier .
No order cancellations will be honored or deposit refunds made once the factory has acknowledged the order.
All acknowledged orders are contingent on the supplier's availability to complete such an order.
The fulfillment of an order is subject to strikes, fires, and other causes beyond our control. The limit of the Club's liability in the event an order cannot be fulfilled is the amount shown on the order, which the Club will refund.
MEMBERS' PLEDGE Members agree that:
All merchandise shall be purchased for Members' personal use or as a bona fide gift only and will not be purchased by the Member for purposes of resale, nor shall the Club's low price be disclosed to retailers.
Members will not call or deal directly with the Club suppliers.
Members agree to abide by the warranties of the suppliers.
Violation of these rules shall entitle Club to revoke said offending Members' Club privileges.
Topic DirectBuyMembershipAgreement .
Revision - 12 Jul 2009
THE NEW COMMERCIALS ARE OFFERING THE "30 DAY FREE TRIAL"
"MAKE YA WANNA PUKE" SCAM AGAIN
db knows that IT IS AN absolutely ruthless SCAM.
THIS TIME THE PUBLIC KNOWS BETTER!!!!
They will tell you every lie they can, to further intimidate you, & scare you into accepting their highway robbery.
THEY DO NOT VOLUNTEER ANY INFORMATION UNLESS QUESTIONED, ALWAYS SHOWING BIAS.
I PROMISE YOU THAT IF YOU GO IN, THEY ARE 99% UNLIKELY TO MENTION THE TRIAL, during their presentation
& THEY WILL HOUND YOU UNTIL YOU SIGN IMMEDIATELY
SO THAT YOU CAN GET YOUR "EXTRA DISCOUNT" FOR PAYING IN FULL (EARLY)
The 30 day trial WILL NOT BE MENTIONED DURING THEIR SPEECH
IT CLEARLY shows DB'S deceitful actions.
You should print a copy off the internet for future reference.
They are interpreting the contract in a biased manner, in favour of db causing further confusion (
DB WILL DELIBERATELY REFUSE to acknowledge that they did not fulfill their responsibility to inform you of all their terms & conditions
Misunderstandings are supposed to be interpreted in favour of the consumer.
Good Luck to everyone
Don't back down, any support that you need, we are here for you.
-NEVER PHONE OR E-MAIL TO REQUEST CANCELLATION,
*** NEVER GO THERE
UNLESS you have a copy of your (already sent) REG. LETTER IN HAND
& your receipt showing proof of your Registration date
& A WITNESS WITH YOU
& you have already given db more than enough time to respond,
& you have not received a response
-PLEASE answer ?-date of joining-what State/Province (not the city)
-------------------------------------------------------------------------
-Does your contract inc. any specific ref. about cancellation
-DID DB USE AN OBSOLETE CONTRACT : "...No Refunds, Not Cancelable..."
If they did, It is OUTDATED, INVALID, ILLEGAL--
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
3) Refer to your Consumer Protection Act/UNFAIR TRADE PRACTICE ACT
a CONTRACT with "No Cancel & No Refund..."
is a violation of these laws due to the fact that:
a contract worded this way, forces the member to give up their rights,
that they are guaranteed under the Act,
---A contract that is worded grossly in favour of the co. (db) is to be interpreted in favour of the consumer
---material (main facts of the contract have deliberately been withheld,
if the consumer knew the facts, the consumer would not have joined
the co. has used false, misleading misrepresentation
---------------------------------------------------------------------------
******IF IT IS PASSED THE 3 DAY COOLING-OFF
FIND WRITTEN PROOF OF CHEAPER PRICES IN RETAIL
you can also add to your letter,
-how long it took to recieve your password/access to their price website,
& (I am pretty sure) that you did not get it, within the 3 day cooling-off
period, so it was impossible for you to make price comparisons,
in order for you to make an informed decision as to whether or not,
this was a membership that you would like to pursue..
DO NOT GIVE UP!!!!!
FIGHT THE SCUM WITH EVERY OUNCE OF ENERGY!!
"POLITICIANS" make promises (liars) who promise that they will politically, politicize the political act of politicization of politicing
in other words (blah blah blah- DO NOTHING)
"LAWYERS" PROMISE TO TAKE YOUR MONEY...MORE, MORE, MORE
"CLASS-ACTIONS"....the lawyers get up to a million $$$
Named plaintiffs get mega $$$$$
Victims get NOTHING ...
YOU MUST TAKE ACTION, & ASK YOUR QUESTIONS HERE
DON'T GIVE UP!!!!!!!
It says I can purchase up to $1000.00 worth of stuff without paying any membership fees during the 30 days.
I not naive (I'm in sales) I understand that a sale person will try to sell me a full membership (just like the free trial health club) offering me some discount, but the fact that I see and use the service without payment is no different then Netflicks 30 day trial. If I like it I'll buy it, if I don't I won't.