Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
AWWW IT'S SO TOUCHING, HOW YOU MISS ME!
IT'S AMUSING HOW PARANIOD & PSYCHOTIC YOU ARE!!!! PHONEY "TRUDY"
TRUDY TRUDY TRUDY TRUDY MAKES YOU ANGRY AND PARANIOD
TRUDY CAN
D-E-F-I-N-I-T-E-L-Y SPELL
BUT
IT'S AMUSING HOW PARANIOD & PSYCHOTIC YOU GET WHEN YOU HEAR MY SWEET NAME!
YOU CAN'T HAHAHAHAHAHAHAHA "HERE'SSSSSS
THE NAME TRUDY, MAKES YOU!!
CAUSE I'M THE ONLY ONE WORTH PICKING ON...GET A NEW HOBBY
Thanks for your help.
After doing some online research we realized what a terrible mistake we made from other Direct Buy customer testimonails.
After a few phone calls back and forth trying to cancel the contract we seeked legal advice. We were advised to ignore the phone calls and hope for them to be happy with the $2000 they already received from us. That worked for a while. About a year after that they threatened to send us to collections. We then sent them a registered letter from a lawyer stating that we wanted to cancel the contract and wanted a refund. A year later they have sent us to collections. We are taking them to small claims, but have no idea what to expect. My thoughts are they were only stalling so our time would be expired for any real fight. Oh did I mention I was a full time student and mother and a part time bartender at the time and had no time to fight my battle. Any suggestions would be greatly appreciated. I'm desperate to get out of this contract!!
Thanks:)
Thankyou so much for the support, It means alot because as you have noticed, I haven't had any encouragement at all, lately...
MY 1ST YEAR ON THIS SITE WAS THE BEST & WORTH EVERY OUNCE OF ENERGY THAT I PUT INTO IT, (Thanks to Roger, who was just as loyal a contributor as I was) I HAVE NO REGRETS WHATSOEVER ( been over 2 years here for me)
BTW, -NEVER PHONE OR E-MAIL TO REQUEST CANCELLATION (for other's who doubt)
***************************************************************************
I suggest starting your letter with:
This CERTIFIED LETTER, dated__________ is to confirm that I am cancelling this contract,
(It has been mailed to you within less than 72 hours)
& I am requesting confirmation in writing that this contract is cancelled,
& a full refund of any monies paid to you,
& confirmation in writing that I do not owe any money to db or any 3rd party
***(I cut, copied & edited the rest of what you wrote because it's perfect)
***The contract mentions the "attached notice of cancellation form" which was not attached nor did anyone (not they, not we) sign such a document.
Please respond, & send my confirmation, within 5 business days, of receipt of this letter.
---------------------------------------------------------------------------
(BELOW IS OPTIONAL, BUT I INCLUDED IT BECAUSE
THEY ARE THE MOST BRUTALLY, RUTHLESS, DISHONEST COMPANY THAT I HAVE EVER HAD EXPERIENCE WITH...)
SO I STRONGLY SUGGEST AS MUCH INFO AS POSSIBLE
I am cancelling within the 3 day (72 hour) DB company policy,
which your company guarantees, according to the references that I will list
THEN,I would include the fact that...
I LIST 2 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (close to the end of the article),
statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
-BARRIE, ON. CANADA, DB OWNER, Christine De Marsh, stated that a 3 day cooling-off period was to be rewritten into ALL new contracts, &
It is DB CORPORATE CO. POLICY
as of March 27, 2009
===========================================================================
GOOD LUCK & PLEASE LET US KNOW YOUR RESULTS!!
& LYING ORGANIZED CRIMINAL ORGANIZATION THAT I HAVE EVER SEEN IN ACTION
I JUST HAPPEN TO HAVE ANSWERED THIS ??? ABOUT A KAJILION TIMES OVER THE PAST 2 YEARS
DUE TO THESE FACTS ......
DB REFUSES TO ACKNOWLEDGE THEIR OWN COMPANY POLICIES
DB REFUSES TO USE ACCURATE, VALID CONTRACTS THEY DO NOT CARE,
SO, I have fine-tuned the response quite well, but let me know if I missed anything...let me know
YOU MUST SEND REGISTERED MAIL, YOUR REC'T IS YOUR VALID DATE OF NOTIFYING,
YOUR LETTER MUST INCLUDE;
YOU are rescinding the contract because the contents has been misrepresented to you.
THE 3 DAY COOLING-0FF PERIOD IS DB CO. CORPORATE POLICY
DB REFUSES TO ACKNOWLEDGE THIS 3 DAY (72 HOUR) COOLING-OFF PERIOD
"WHAT THE NEW VICTIM DOES NOT KNOW, WILL NOT HURT DB........
Upon research, you have found 3 references that DB is using AN OBSOLETE,
OUTDATED, INVALID CONTRACT : "...No Refunds, Not Cancelable..."
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (near end of article),& statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
CBC TV News Reporter, Erica Johnson, on camera interview,
with Barrie Ontario, Directbuy Owner, Christine De Marsh
(approx. 12 min. in)
The Reporter stated:
"...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
claims they give new members a 3 DAY COOLING-OFF PERIOD..."
The Reporter asks why this cooling-off period wasn't mentioned by anyone?
The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."
Reporter: "...it's not in the contract, and it wasn't mentioned at the open house... "
Db Owner: "...there is actually a new contract coming out, that does address that."
***************************************************************************
(Please use my direct quotes above, they are word for word accurate)
===========================================================================
3) Refer to Consumer Protection laws
a CONTRACT with "No Cancel & No Refund..."is an unfair trade practice
It forces the member to give up rights, guaranteed under law
Unfair or deceptive and unconscionable trade practices prohibited
in the conduct of any trade or commerce are unlawful
===========================================================================
END YOUR LETTER BY ADDING:
you are expecting written confirmation of the rescision of the contract,
& written confirmation that you do not owe any money to db,
or to any other loan co. associated with db
...inc. your details of your payment plan...)
...expecting a written response, delivered to you, ONLY BY MAIL
,,,you will not accept telephone calls or e-mails to discuss this
...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER
sign by all names on contract
Please refrain from all the capitalization in your posts; it's very hard to read. Using all caps is considered bad form because it's the written equivalent to shouting.
HAHAHAHAHAHAHAHAHAHAHAHAHA
TRUDY MAKES YOU MAD!!!!!! HAHA
TRUDY MAKES YOUR PARANIOD!!!!!!!!!! HAHAHAHAHAAHAH
TRUDY MAKES YOU (EVEN MORE) PSYCHOTIC!!!!!!!! HAHAHAAHAHAAHAHAAHAHAHA
I
I JUST HAPPEN TO HAVE ANSWERED THIS ??? ABOUT A KAJILION TIMES OVER THE PAST 2 YEARS
DUE TO THESE FACTS ......
DB REFUSES TO ACKNOWLEDGE THEIR OWN COMPANY POLICIES
DB REFUSES TO USE ACCURATE, VALID CONTRACTS THEY DO NOT CARE,
SO, I have fine-tuned the response quite well, but let me know if I missed anything...let me know
YOU MUST SEND REGISTERED MAIL, YOUR REC'T IS YOUR VALID DATE OF NOTIFYING,
YOUR LETTER MUST INCLUDE;
YOU are rescinding the contract because the contents has been misrepresented to you.
THE 3 DAY COOLING-0FF PERIOD IS DB CO. CORPORATE POLICY
DB REFUSES TO ACKNOWLEDGE THIS 3 DAY (72 HOUR) COOLING-OFF PERIOD
"WHAT THE NEW VICTIM DOES NOT KNOW, WILL NOT HURT DB........
Upon research, you have found 3 references that DB is using AN OBSOLETE,
OUTDATED, INVALID CONTRACT : "...No Refunds, Not Cancelable..."
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
---------------------------------------------------------------------------
1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (near end of article),& statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
**************************************************************************
2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
CBC TV News Reporter, Erica Johnson, on camera interview,
with Barrie Ontario, Directbuy Owner, Christine De Marsh
(approx. 12 min. in)
The Reporter stated:
"...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
claims they give new members a 3 DAY COOLING-OFF PERIOD..."
The Reporter asks why this cooling-off period wasn't mentioned by anyone?
The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."
Reporter: "...it's not in the contract, and it wasn't mentioned at the open house... "
Db Owner: "...there is actually a new contract coming out, that does address that."
***************************************************************************
(Please use my direct quotes above, they are word for word accurate)
===========================================================================
3) Refer to Consumer Protection laws
a CONTRACT with "No Cancel & No Refund..."is an unfair trade practice
It forces the member to give up rights, guaranteed under law
Unfair or deceptive and unconscionable trade practices prohibited
in the conduct of any trade or commerce are unlawful
===========================================================================
END YOUR LETTER BY ADDING:
you are expecting written confirmation of the rescision of the contract,
& written confirmation that you do not owe any money to db,
or to any other loan co. associated with db
...inc. your details of your payment plan...)
...expecting a written response, delivered to you, ONLY BY MAIL
,,,you will not accept telephone calls or e-mails to discuss this
...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER
sign by all names on contract
a fool and its money are soon parted
To Ron/Jack/Jacqueline/Shirley/...& all your other stupid "nicks"
HAHAHAHAHAHAHAHAHAHAHAHAHA
TRUDY MAKES YOU MAD!!!!!! HAHA
TRUDY MAKES YOUR PARANIOD!!!!!!!!!! HAHAHAHAHAAHAH
TRUDY MAKES YOU (EVEN MORE) PSYCHOTIC!!!!!!!! HAHAHAAHAHAAHAHAAHAHAHA
DB IS SCUM DB IS SCUM DB IS SCUM DB IS SCUM
DB IS SCUM DB IS SCUM DB IS SCUM DB IS SCUM
PIZZA HUT HAS A NEW PIZZA
DB LOVER'S PIZZA.......LOADED WITH UNLIMITED ALL U CAN EAT SCUUUUUUUUUUUMM
ANY QUESTIONS???????????