Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
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I suggest starting your letter with:
This CERTIFIED LETTER, dated__________ is to confirm that I am rescinding this contract,
(It has been mailed to you within your 3 day cooling-off period)
& I am requesting confirmation in writing that this contract is cancelled,
& a full refund of any monies paid to you,
& confirmation in writing that I do not owe any money to db or any 3rd party
I will not accept phone calls or e-mails to discuss this matter.
Please respond, & send my confirmation, within 5 business days, of receipt of this letter
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YOU MAY ALSO, DELIVER A SEALED COPY IN PERSON TO THE FRONT DESK
DO NOT DISCUSS ANYTHING WITH THEM
JUST make sure that you get the name of the person who received it
+++LATER, a few days after mailing, phone the post office to confirm the date that db accepted ( * signed for ) your letter
FOLLOW-UP FAX
This letter is to confirm that my registered letter has been received by your location on _________
PLEASE send confirmation of my cancellation of my contract within 5 business days of receipt of my letter....
Trudy impostors cannot spell ....(Example above: D-E-F-I-N-A-T-L-Y????)
But the real Trudy D-E-F-I-N-I-T-E-L-Y knows how to spell, read, write & she knows grammar & she can decipher phoney posts.......
But
it's amusing how paranoid & psychotic that the DB owners &
mob imposters get
when they hear my sweet name!
HAHAHAHAHAHAHAHA "HERE'SSSSSS TRUUUUUUUUUUUUDY!!!!!!!!!!!!
Please promise to fight back & stay with us here &
encourage others to join the fight.
Most of the answers to your questions are covered over the last 4 pages,
so please read before posting.
........& I promise to do my best to help you!!!!!!!
Please do not give up!!!
All this, of course, is to play out your rights, if you have them, of a 3 day cooling off cancellation period.
DB HAS A 3 DAY (72 HOUR) COOLING-OFF PERIOD
DB DOES HAVE-----DOES HAVE-----DOES HAVE------DOES HAVE
A 3 DAY COOLING-OFF PERIOD!!!!!!!!!!!
OVER THE LAST FEW PAGES, PLEASE notice that all the details are available
to defend yourself if you are told that there is no cooling-off
OR IF YOUR CONTRACT DELIBERATELY EXCLUDED THIS RIGHT ALL MEMBERS HAVE...
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IT DOES NOT SURPRISE ME THAT someone claiming to be a "LAW STUDENT"
would 1st of all, not try to give an educated response &
not even bother to read a few pages, before giving "BLIND" ADVICE
___________________________________________________________________________
1) 1st of all, no one has ever been advised to "just mail" a letter
The sender always makes a PHOTO COPY of the letter first...
IT IS A REGISTERED LETTER WITH SIGNATURE REQUIRED BY RECEIVER
IT IS DONE AT THE POST OFFICE, "SEALED" IN FRONT OF THE POSTAL CLERK
---------------------------
...Because, the clerk chooses the correct envelope for you
& THE CLERK WEIGHS IT, The sender is going to pay $10.00...
witnessed by the postal clerk, & say "Please send this empty envelope"
...sender gets a tracking #
& in a few days, sender phones the post office & finds out the date rec'd
& the name of the person who rec'd it
2) Then the sender sends a follow-up FAX ...confirming all the details
3) THEN YOU CAN GO IN PERSON WITH AN EXTRA COPY OF THE REGISTERED LETTER ALREADY SENT...YES, DO HAVE A WITNESS...BUT, DO NOT HAVE DISCUSSION THERE..
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IT DOES NOT SURPRISE ME THAT someone claiming to be a "LAW STUDENT"
would 1st of all, not try to give an educated response &
not even bother to read a few pages, before giving "BLIND" ADVICE
IF YOU WERE LEGIT, YOU WOULD NOT DARE TO ATTEMPT TO GIVE THIS HORRID ADVICE
...to play out your rights...if you have them????????????
Why are you wasting your time here, thinking that you are superior
***Please, always read the last few pages before posting your
request for help...
****Most questions have been answered...
Please do not hesitate to ask for any info to be clarified &/or fine tuned...
Please do not give up!!!!!!!!11
Trudy knows how to spell
There is no such word as "anymore".
It is simply a misspelling.
alt-usage-english.org/anymore.html - Cached - Similar
I do not word things the way this stupid lying poser does
My membership paid for itself in savings in the first 3 months. We have mostly used it to purchase appliances and electronics and have saved literally thousands. I have bought 2 sets of kitchen and laundry appliances and multiple TVs.
I agree that not all merchandise they sell is at the discount they claim when making the sales pitch, but to call it an outright scam is unfair in my opinion.
You have to think ahead before signing on the dotted line. If you are planning on purchasing many items anyways, say for a new house, then it is a good idea. If not, it is probably not for you.
You have to spend money to save money.
DB is the most ruthlessly, brutally dishonest
& lying organized criminal organization that I have ever seen in action
DB REFUSES TO USE ACCURATE, VALID CONTRACTS THEY DO NOT CARE
SO, I have fine-tuned the response quite well, but let me know if I missed anything...let me know
YOU MUST SEND REGISTERED MAIL, YOUR REC'T IS YOUR VALID DATE OF NOTIFYING,
YOUR LETTER MUST INCLUDE;
YOU are rescinding the contract because the contents has been misrepresented to you.
THE 3 DAY COOLING-0FF PERIOD IS DB CO. CORPORATE POLICY
DB REFUSES TO ACKNOWLEDGE THIS 3 DAY (72 HOUR) COOLING-OFF PERIOD
"WHAT THE NEW VICTIM DOES NOT KNOW, WILL NOT HURT DB........
Upon research, you have found 3 references that DB is using AN OBSOLETE,
OUTDATED, INVALID CONTRACT : "...No Refunds, Not Cancelable..."
I LIST 3 references of proof:
ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
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1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston
http://www.thebostonchannel.com/news/13332558/detail.html
HIGHLIGHT THE DaTE & (near end of article),& statement on cancellation.
"Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
************************
Statement From DirectBuy
Full statements from DirectBuy headquarters in Indiana:
May 16, 2007
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2) ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
on March 27, 2009
CBC TV News Reporter, Erica Johnson, on camera interview,
with Barrie Ontario, Directbuy Owner, Christine De Marsh
(approx. 12 min. in)
The Reporter stated:
"...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
claims they give new members a 3 DAY COOLING-OFF PERIOD..."
The Reporter asks why this cooling-off period wasn't mentioned by anyone?
The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."
Reporter: "...it's not in the contract, and it wasn't mentioned at the open house... "
Db Owner: "...there is actually a new contract coming out, that does address that."
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(Please use my direct quotes above, they are word for word accurate)
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3) Refer to Consumer Protection laws
a CONTRACT with "No Cancel & No Refund..."is an unfair trade practice
It forces the member to give up rights, guaranteed under law
Unfair or deceptive and unconscionable trade practices prohibited
in the conduct of any trade or commerce are unlawful
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END YOUR LETTER BY ADDING:
you are expecting written confirmation of the rescision of the contract,
& written confirmation that you do not owe any money to db,
or to any other loan co. associated with db
...inc. your details of your payment plan...)
...expecting a written response, delivered to you, ONLY BY MAIL
,,,you will not accept telephone calls or e-mails to discuss this
...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER
sign by all names on contract
THIS ORGANIZED SCUUUUUUMMMMMMMMMMMM CRIMINAL ORGANIZATION!!!!!!
THEY WOULD NEVER EVER DARE TO PUT ANY 1 OF THEIR SCUM LIES IN WRITING
BECAUSE THEIR BEATIFULLY SCUMMY CONTRACT STATES:
***The Club is only obligated to arrange benefits as described in this Membership Agreement.
No oral promises No oral promises No oral promises No oral promises
No oral promises No oral promises No oral promises No oral promises
No oral promises No oral promises No oral promises No oral promises
No oral promises No oral promises No oral promises No oral promises
or
statements not contained in Membership shall bind or obligate the Club.
1) Merchandise is covered by the manufacturers' warranties only,
and the cost of an order does not provide for any setup fee,
or service type of agreement, unless otherwise stated.
The Club disclaims all warranties regarding the merchandise,
express or implied, without limitation, all warranties of merchantability.
2) Any need for subsequent repairs or service, after receipt of merchandise, is members' own responsibility.
3) Members should visit the Club showroom often so as to get acquainted with the large selection of items available.
MEMBERS ARE WARNED
NOT TO ACCEPT MERCHANDISE AND SIGN FOR IT UNTIL AFTER, CAREFULLY EXAMINING IT TO SAME TO MAKE SURE IT CONFORMS TO ORDER,
AND THAT THE CONDITION OF THE ITEM IS ACCEPTABLE TO THEM,
SINCE CLUB IS NOT RESPONSIBLE FOR MERCHANDISE ONCE ACCEPTED BY MEMBERS,
NMERCHANDISE MAY NOT BE RETURNED.
4) The entire merchandise price plus handling fee,
estimated freight and sales tax is required as a down payment
at the time of placing an order with the Club.
5) Check your suppliers' catalog for estimated delivery information, since it will vary for individual suppliers.
The Club has no control over the actual delivery time
which may vary from estimated delivery times.
6) Suppliers reserve the right to change their prices without notice.
Adjustments in price due to unknown increases in suppliers' wholesale prices will be charged to the members and
is payable within (7) days of receipt of such information.
Any ordering member agrees that each order is subject to such price adjustments, and the member agrees to pay any resulting price increase.
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Any additional charges for freight, sales tax, delivery and installation will be added to orders as they apply.
Only new merchandise will be ordered, and distressed, damaged or factory second merchandise WILL NOT be handled by the Club.
From time to time some suppliers and services are dropped and others are added in order to maintain the high standards of merchandise and services available through the Club.
7) Only the supplier has the right to cancel an order.
However, you can request a cancellation, and be notified of cancellation if it is acknowledged in writing by the supplier .
No order cancellations will be honored or deposit refunds made once the factory has acknowledged the order.
All acknowledged orders are contingent on the supplier's availability to complete such an order.
The fulfillment of an order is subject to strikes, fires, and other causes beyond our control. The limit of the Club's liability in the event an order cannot be fulfilled is the amount shown on the order, which the Club will refund.
-All merchandise shall be purchased for Members' personal use ...
-Members will not call or deal directly with the Club suppliers.
-Members agree to abide by the warranties of the suppliers.
-Violation of these rules shall entitle Club to revoke said offending Members' Club privileges.
I promise to stay with this site for ever.
Until everyone else gets their refund like I did!!!!!!!!!!!!!!!!
PLEASE FIGHT BACK
*CONTRACT IS IN VIOLATION OF ALL CONSUMER PROTECTION ACTS OF NORTH AMERICA
SO PLEASE READ THE LAST 4 PAGES
& YOU WILL FIND MOST OF YOUR QUESTIONS ANSWERED...
THEN LET ME KNOW WHAT OTHER INFO THAT YOU NEED
IN RESPONSE TO YOUR QUESTION,
THE CONTRACT IS "NON-TRANSFERABLE"
THE WORDING OF THE CONTRACT IS THAT, IT IS YOURS TIL DOOMSDAY
This agreement binds the Club, its successors and assigns. Member's rights, powers, privileges, duties and liabilities are not assignable and ************terminate upon death of the member listed below.
Members understand this program is not sold on a trial basis
and no refund of membership fees will be made.
The Club is only obligated to arrange benefits as described in this Membership Agreement.
No oral promises or
statements not contained in this Membership Agreement shall bind or obligate the Club.
This Membership Agreement is not conditioned on the use of this Membership.
THERE IS A STUPID DB OWNER TRYING TO STOP ME HERE,
SO ALWAYS PLEASE ASK YOUR QUESTIONS HERE
I HAVE BEEN HERE OVER 2 YEARS AND NO MORON IS GOING TO STOP ME!!!
PLEASE DO NOT GIVE UP!!!!!!!!!!!
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This is the most lopsided agreement we have ever seen.
There is no easy way out of this agreement so learn a lesson from all this.
Read before you sign.
We have tons of successful refunds over the last 2 years
You absolutely can get out of this scummy empty contract
DB does not=========does not========does not ------------
DB does not have the right to ban you
For making a legitimate complaint
This is a typical DB owner's response!!!!!!!!!!!!!!
Since they are scum & DB knows that, they themselves are scum
We will not be bullied & intimidated by your repulsive lies
& attempts to cause those who have been legitimately scammed!!!!!!!!!!