Don't make our mistake

ComplaintsFurnitureDirect Buy

Complaint

-1
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.

A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.

I am now trying to get our membership money back. Do not become a member! Buy from other stores.

Comments

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  • 0
    Ruth
    I have read all of the complaints, and agree with them all. Signing up with DirectBuy was probably the most stupid thing I've done in my life, and I take the blame for believing their hype and rationalizing it to my husband. They led us to believe that we had five (5) days to reconsider, but when we tried to cancel within that time frame, they said it was a binding contract. We've never purchased a thing through them, and wish we had our $5,000 + back. According to their catalogs, they have nothing at all that was less than we could purchase in retail stores near us, and we're convinced that this is the biggest scam of consumers. Oh, and another thing:  the place is now closed and has vanished, but it doesn't stop them from sending us 'Reminders' to renew by sending them even more money. They can shove it, as far as I'm concerned. (...And that's being polite.)
  • 0
    DB IS SCUM!!!!!!!!
    DB is the most ruthfully, brutally dishonest & lying organized criminal organization that I have ever seen in action.
  • 0
    Dale Garrett
    is there a way to get out of the contract? i sent them a regestered letter with in the 3 days but they are telling me i dont have 3 day rule the contract says i do i join april 12 2011 witch was on a saturday and sent the regstered on the 15th of april witch was on a tuesday oh the store is in north canton ohio with a uniontown  ohio address can anyone help????
  • 0
    TRUDY
    | 1 reply
    HI Dale

    I JUST HAPPEN TO HAVE ANSWERED THIS ??? ABOUT A KAJILION TIMES OVER THE PAST 2 YEARS  
    DUE TO THESE FACTS ......

    DB REFUSES TO ACKNOWLEDGE THEIR OWN COMPANY POLICIES
    DB REFUSES TO USE ACCURATE, VALID CONTRACTS THEY DO NOT CARE,

    SO, I have fine-tuned the response quite well, but let me know if I missed anything...let me know

    YOU MUST SEND REGISTERED MAIL, YOUR REC'T IS YOUR VALID DATE OF NOTIFYING,

    YOUR LETTER MUST INCLUDE;

    YOU are rescinding the contract because the contents has been misrepresented to you.
    THE 3 DAY COOLING-0FF PERIOD IS DB CO. CORPORATE POLICY

    DB REFUSES TO ACKNOWLEDGE THIS 3 DAY (72 HOUR) COOLING-OFF PERIOD

    "WHAT THE NEW VICTIM DOES NOT KNOW, WILL NOT HURT DB........

    Upon research, you have found 3 references that DB is using  AN OBSOLETE,
    OUTDATED, INVALID  CONTRACT :  "...No Refunds, Not Cancelable..."


    I LIST  3 references of proof:

    ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD

    ---------------------------------------------------------------------------

    1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston

    http://www.thebostonchannel.com/news/13332558/detail.html

    HIGHLIGHT THE DaTE & (near end of article),& statement on cancellation.

    "Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
    ************************
    Statement From DirectBuy
    Full statements from DirectBuy headquarters in Indiana:
    May 16, 2007
    **************************************************************************

    2)  ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
       on March 27, 2009
      CBC TV News Reporter, Erica Johnson, on camera interview,
    with Barrie Ontario, Directbuy Owner,   Christine De Marsh  
    (approx. 12 min. in)

    The Reporter stated:  

    "...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
    claims they give new members a 3 DAY COOLING-OFF PERIOD..."

    The Reporter asks why this cooling-off period wasn't mentioned by anyone?

    The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."

    Reporter:  "...it's not in the contract, and it wasn't mentioned at the open house...   "

    Db Owner: "...there is actually a new contract coming out, that does address that."
    ***************************************************************************
    (Please use my direct quotes above, they are word for word accurate)
    ===========================================================================

    3)   Refer to  Consumer Protection laws  
    a CONTRACT with "No Cancel & No Refund..."is an unfair trade practice
    It forces the member to give up rights, guaranteed under law

    Unfair or deceptive and unconscionable trade practices prohibited
    in the conduct of any trade or commerce are unlawful
    ===========================================================================
    END YOUR LETTER BY ADDING:
    you are expecting written confirmation of the rescision of the contract,
    & written confirmation that you do not owe any money to db,
    or to any other loan co. associated with db
    ...inc. your details of your payment plan...)

    ...expecting a written response, delivered to you, ONLY BY MAIL
    ,,,you will not accept telephone calls or e-mails to discuss this
    ...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER

    sign by all names on contract
    • 0
      sacha replies to TRUDY
      @trudy

      Please refrain from all the capitalization in your posts; it's very hard to read.  Using all caps is considered bad form because it's the written equivalent to shouting.
  • 0
    newbie
    and db continues to laugh at all this foolish advice
  • 0
    TRUDY TRUDY TRUDY TRUDY TRUDY....TRUDY
    To Ron/Jack/Jacqueline/Shirley/...& all your other stupid "nicks"

    HAHAHAHAHAHAHAHAHAHAHAHAHA

    Trudy makes you mad!!!!!! Haha

    Trudy makes your paranoid!!!!!!!!!! HAHAHAHAHAAHAH

    Trudy makes you (even more) psychotic!!!!!!!! HAHAHAAHAHAAHAHAAHAHAHA
  • 0
    Re-copied cuz a mo-RON got in the way
    is there a way to get out of the contract? i sent them a regestered letter with in the 3 days but they are telling me i dont have 3 day rule the contract says i do i join april 12 2011 witch was on a saturday and sent the regstered on the 15th of april witch was on a tuesday oh the store is in north canton ohio with a uniontown  ohio address can anyone help????


    I
  • 0
    Trudy
    HI Dale

    I JUST HAPPEN TO HAVE ANSWERED THIS ??? ABOUT A KAJILION TIMES OVER THE PAST 2 YEARS  
    DUE TO THESE FACTS ......

    DB REFUSES TO ACKNOWLEDGE THEIR OWN COMPANY POLICIES
    DB REFUSES TO USE ACCURATE, VALID CONTRACTS THEY DO NOT CARE,

    SO, I have fine-tuned the response quite well, but let me know if I missed anything...let me know

    YOU MUST SEND REGISTERED MAIL, YOUR REC'T IS YOUR VALID DATE OF NOTIFYING,

    YOUR LETTER MUST INCLUDE;

    YOU are rescinding the contract because the contents has been misrepresented to you.
    THE 3 DAY COOLING-0FF PERIOD IS DB CO. CORPORATE POLICY

    DB REFUSES TO ACKNOWLEDGE THIS 3 DAY (72 HOUR) COOLING-OFF PERIOD

    "WHAT THE NEW VICTIM DOES NOT KNOW, WILL NOT HURT DB........

    Upon research, you have found 3 references that DB is using  AN OBSOLETE,
    OUTDATED, INVALID  CONTRACT :  "...No Refunds, Not Cancelable..."


    I LIST  3 references of proof:

    ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD

    ---------------------------------------------------------------------------

    1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston

    http://www.thebostonchannel.com/news/13332558/detail.html

    HIGHLIGHT THE DaTE & (near end of article),& statement on cancellation.

    "Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
    ************************
    Statement From DirectBuy
    Full statements from DirectBuy headquarters in Indiana:
    May 16, 2007
    **************************************************************************

    2)  ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
       on March 27, 2009
      CBC TV News Reporter, Erica Johnson, on camera interview,
    with Barrie Ontario, Directbuy Owner,   Christine De Marsh  
    (approx. 12 min. in)

    The Reporter stated:  

    "...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
    claims they give new members a 3 DAY COOLING-OFF PERIOD..."

    The Reporter asks why this cooling-off period wasn't mentioned by anyone?

    The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."

    Reporter:  "...it's not in the contract, and it wasn't mentioned at the open house...   "

    Db Owner: "...there is actually a new contract coming out, that does address that."
    ***************************************************************************
    (Please use my direct quotes above, they are word for word accurate)
    ===========================================================================

    3)   Refer to  Consumer Protection laws  
    a CONTRACT with "No Cancel & No Refund..."is an unfair trade practice
    It forces the member to give up rights, guaranteed under law

    Unfair or deceptive and unconscionable trade practices prohibited
    in the conduct of any trade or commerce are unlawful
    ===========================================================================
    END YOUR LETTER BY ADDING:
    you are expecting written confirmation of the rescision of the contract,
    & written confirmation that you do not owe any money to db,
    or to any other loan co. associated with db
    ...inc. your details of your payment plan...)

    ...expecting a written response, delivered to you, ONLY BY MAIL
    ,,,you will not accept telephone calls or e-mails to discuss this
    ...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER

    sign by all names on contract
  • 0
    newbie
    with all the complaints on this site about the terms and conditions of the agreement why did you sign in the first place, sign first and complain later, anyone who signs up and disagrees after deserves what is dished out from the company.

    a fool and its money are soon parted
  • 0
    TRUDY TRUDY TRUDY TRUDY....TRUDY
    Trudy Trudy Trudy Trudy....Trudy

    To Ron/Jack/Jacqueline/Shirley/...& all your other stupid "nicks"

    HAHAHAHAHAHAHAHAHAHAHAHAHA

    Trudy makes you mad!!!!!! Haha

    Trudy makes your paranoid!!!!!!!!!! HAHAHAHAHAAHAH

    Trudy makes you (even more) psychotic!!!!!!!! HAHAHAAHAHAAHAHAAHAHAHA
  • 0
    TRUDY   TRUDY TRUDY TRUDY TRUDY TRUDY!!!
    Db is scum. Db is scum. Db is scum. Db is scum.
    Db is scum. Db is scum. Db is scum. Db is scum.
    Db is scum. Db is scum. Db is scum. Db is scum.

    Pizza Hut has a new pizza.

    Db lover's pizza.......loaded with unlimited all u can eat scuuuuuuuuumm.

    Any questions???????????
  • 0
    HELP FOR ALL WHO HAVE BEEN SCAMMED BY DB
    WELCOME TO ALL WHO HAVE BEEN SCAMMED


    THIS SITE IS FOR YOU!! -

    PLEASE answer when & where did you join,

    Did your contract have a 3 day cooling-off period written into it?

    IF NOT, SEND REGISTERED MAIL IMMEDIATELY
    You are requesting an immediate RESCISION of the contract
    due to the fact that the contract has been misrepresented to you

    3 DAY COOLING-OFF PERIOD IS MANDATORY CORPORATE COMPANY POLICY
    IF YOUR CONTRACT DELIBERATELY FORCED YOU TO SIGN A CONTRACT
    WITHOUT A 3 DAY COOLING-OFF
    IT IS AN OUT-DATED OBSOLETE CONTRACT!!!   DEMAND YOUR FULL REFUND!!!


    YOU MUST SEND REGISTERED MAIL,
    DO NOT STEP FOOT BACK IN THERE, or they will further humiliate & intimidate you
    letter must be done at the post office, you get a reciept with a tracking number,   YOUR Registered LETTER REC'T IS YOUR VALID DATE OF NOTIFICATION,
    KEEP COPIES OF ALL & SEND originals
    YOUR LETTER MUST INCLUDE;

    YOU are rescinding the contract based on the fact that the contents of the contract has been misrepresented to you.

    Upon research, you have found 3 references that DB is using  AN OBSOLETE,
    OUTDATED, INVALID  CONTRACT :  "...No Refunds, Not Cancelable..."


    I LIST  3 references of proof:

    ALL DB CONTRACTS ARE SUPPOSED TO INC. A 3 DAY COOLING-OFF PERIOD
    ---------------------------------------------------------------------------

    1)click & PRINT A COPY OF THE WHOLE ARTICLE below--WCVB TV5 abc Boston

    http://www.thebostonchannel.com/news/13332558/detail.html

    HIGHLIGHT THE DaTE & (close to the end of the article),
    statement on cancellation.

    "Regarding our cancellation policy, any new member can cancel their membership within three days of joining."
    ************************
    Statement From DirectBuy
    Full statements from DirectBuy headquarters in Indiana:
    May 16, 2007
    **************************************************************************


    2)  ***CBC MARKETPLACE-THE PRICE CUT PROMISE ---VIDEO INVESTIGATION OF DB
    on March 27, 2009
    CBC TV News Reporter, Erica Johnson, on camera interview,
    with Barrie Ontario, Directbuy Owner,   Christine De Marsh  
    (approx. 12 min. in)

    The Reporter stated:  

    "...Apparently, Directbuy has a BRAND NEW CORPORATE POLICY,
    claims they give new members a 3 DAY COOLING-OFF PERIOD..."

    The Reporter asks why this cooling-off period wasn't mentioned by anyone?

    The db owner stated "IF ANYONE ASKS, WE certainly do mention that..."

    Reporter:  "...it's not in the contract, and it wasn't mentioned at the open house...   "

    Db Owner: "...there is actually a new contract coming out, that does address that."
    ***************************************************************************
    (Please use my direct quotes above, they are word for word accurate)
    ===========================================================================

    3)   Refer to  Consumer Protection laws  
    a CONTRACT with "No Cancel & No Refund..."
    is an unfair trade practice
    a contract worded this way, forces the member to give up their rights,
    that they are guaranteed under law

    Unfair or deceptive and unconscionable trade practices prohibited
    Unfair or deceptive trade practices and unconscionable trade practices in the conduct of any trade or commerce are unlawful
    ------------------------------------------------------------------------

    ===========================================================================
    END YOUR LETTER BY ADDING:
    you are expecting written confirmation of the rescision of the contract,
    & written confirmation that you do not owe any money to db,
    or to any other loan co. associated with db
    ...inc. your details of your payment plan...)

    ...expecting a written response, delivered to you, ONLY BY MAIL
    ,,,you will not accept telephone calls or e-mails to discuss this
    ...PLEASE respond within 5 business days of THE date that you received, this Registered LETTER

    sign by all names on contract
  • 0
    Address no longer posted on BBB
    Does anyone have the address for Peter Ruetz(president) of Directbuy Vancouver, BC?  Better Business Bureau has taken the mailing address down.
  • 0
    RE: Address no longer posted
    1 91 Golden Dr, Coquitlam, BC V3K 6R2
  • 0
    sandy
    I joined db in april 2011 and is may 2011 I set up an appointment to buy my kitchen cabinest only to find the business I signed up with went out of business and I would have to travel another 60 miles one way to do business with them.  I called the home office that day to try and cancel my membership only to be told that each franchise is privately owned and corporate office cannot refund my membership fee.  I have sent a letter to home office stating again that there is no way that I can use another store and still save anything.  I will have to travel over 200 miles to the nearest store just to place the order and then another 200 miles home, plus I still have to travel another 400 miles round trip to pick up the order.  I tried to dispute the purchase of the membership thru my credit card but they cannot get the money back because it is a membership and db did not go out of business so it is a "usable membership".  I checked the cancellation statement on the back of the contract and it is worded verbatum with Colorado law.  Is there any thing else I can do to get my money back?
  • 0
    sandy
    Hi Trudy, I have been reading the site and see I am not alone.  The store that we joined went out a business 1 month after we joined.  We had an appointment to order kitchen cabinets and drove 150 miles to keep the appointment only to find out they were out of business.  I have been trying every day since to cancel our membership and have been hitting a brick wall.  I have sent registered letters and called my credit card company to dispute the purchase only to be told that since DB did not go out of business the credit card company cannot help me and the Corporate office says they are not responsible for repaying me because each store is privately owned and they are the only ones that get my money so I have to go to them but they are out of business so what do you do?  Do you have any ideas for me.  I signed up in Colorado and I live in Wyoming, the next closest store for me is over 200 miles away, one way!

    If you know of anything I can do please let me know.  I need all the help I can get.  Thanks
  • 0
    British Columbia has 4 locations
    Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by contacting DirectBuy at 604-552-5255, or visiting  



    Locations of the four DirectBuy showrooms serving the greater Vancouver area are:
    1)   DirectBuy of Vancouver, 2659 Lillooet St., Vancouver, British Columbia V5M 4P7;

    2)DirectBuy of Greater Vancouver, 91 Golden Drive Unit #1, Coquitlam, British Columbia V3K 6R2;

    3) DirectBuy of Central Okanagan, #5 2260 Hunter Rd., Kelowna, British Columbia V1X 7J8;

    4)  DirectBuy of Greater Victoria, 350B Bay Street, Victoria, British Columbia V8T 1P7.
  • 0
    anotherclient
    Hi Trudy,

    Read a few of your replies.  I went for this orientation on 18th June and had no time to compare stuff and since DB let us know that we cannot comeback during the lifetime for a membership again and since it was almost closing time and we had not much time to think it over, we signed a membership and paid by credit card.  After coming home, we googled and found out all these things.  We live in texas.  We are still under the 72 hours cooling time.  Can u please let us know how exactly should we draft a letter and send it first thing tommorrow morning by registered post and also r planning on going and meeting them personally and handing them another copy.  Is it the right way to go.Thanks in advance for your reply.
  • 0
    Trudy
    Trudy - 11 Jun 2011
    Not muzzled but I have DEFINATLY learned my lesson about slander and libel, you never know who is going to get your IP and have a nice talk with you. I will not be dispensing anymore advice.
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