Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
Did they get out of their contract? Unless she was over legal age in SC, this contract should be null.
I suggest waiting at least a month after sending the reg'd letter
But I found some info that I hope will help
Google: SOUTH CAROLINA CONSUMER PROTECTION ACT
Title: SDDCA HOME PAGE...complaint services
see...complaints (left column) great info on how to file a complaint with Consumer Affairs
you can actually speak to someone who should be able to help you
Ask if they have any complaints against DB...it would be very interesting to know if they would give you that kind of info
Let me know if this helps Good Luck
Registered letters were sent on the 8th of June to both the two co-owners of this store and to the coporate office. Thus far no reply from either place. Did you see my reply regarding the BBB attempt at solution?
Is it any wonder that I hate 99.8% of all humanity?
I find it extremely offensive that you feel the need to lash out and belittle others who have been victimized. If you found these comments helpful, a simple note of appreciation would have sufficed. To make judgements against the people who prevented you from going to DirectBuy is mean and uncalled for. If you don't have anything nice to say, please keep it to yourself.
Thank you for the information you are providing everyone. I am in Ottawa ON and just recently got suck into a mbrship with Direct Buy on the 13th Jun 09. I went in person today, 15 Jun 09 to speak to the owner, but she wasnt in until 4:00, spoke to the other person in charge and he was suppose to get back to me. In the mean time as you directed, I have filed a registered letter to them requesting my money back under the Canadian Consumer Protection Act. The letter will take 2 days to get there. I've gone as far as calling the Better Business Bureau and was shocked to find out that they have an A+ rating. Do I give them time to respond or do I follow up with another registered letter. I have not used their services at all and don't want to, so I can only quote the undue stress of pressure signing. Anymore advice and directions are greatly appreciated.
Thank you for all the information you are providing everyone. I am in Ottawa ON and just recently got suck into a mbrship with Direct Buy on the 13th Jun 09. I went in person today, 15 Jun 09 to speak to the owner, but she wasnt in until 4:00, spoke to the other person in charge and he was suppose to get back to me. In the mean time as you directed, I have filed a registered letter to them requesting my money back under the Canadian Consumer Protection Act. The letter will take 2 days to get there. I've gone as far as calling the Better Business Bureau and was shocked to find out that they have an A+ rating. Do I give them time to respond or do I follow up with another registered letter. I have not used their services at all and don't want to, so I can only quote the undue stress of pressure signing. We are suppose to be attending an orientation session or whatever to learn how to fillout all the paperwork 17 Jun, but I intend on calling and cancelling that. Anymore advice and directions are greatly appreciated.
I am really happy that you acted so quickly and you have a really excellent chance of getting your $$$ back. You definitely have the upper hand because you have tons of options as long as you continue to follow-up with every step & keep accurate copies in order.
I SUGGEST WAITING 3 TO 4 WEEKS (to make sure that your letter has not been sent back to you unopened)
Send a follow-up fax: (another reg'd is not necessary, so you can save your $)
INC. Date you joined
Date that you returned and hoped to speak to the owner in person, who was not in at the time
INC. the fact that you "visited the location within 48 hours of joining", because you realized that you had been "under undue pressure to sign"
THE HIGH PRESSURE TACTICS USED ARE "CONTRARY TO THE CONSUMER PROTECTION ACT OF ONTARIO" (you had stated "Canadian...CPA" but don't worry about that, as long as you make sure that you use "ONTARIO"
(repeating that issue is a good idea because that is the reason why you want to cancel so quickly.)
Name of person you spoke to
Date that you sent the reg'd letter
Inc. the fact that you have cancelled the orientation that was scheduled on June 17, 2009, due to the fact that you have already started the process of cancelling your membership.
Ask for the contract to be
"RESCINDED" (this means that the contract never existed) and to PLEASE refund your money in full.
State the fact that any responses MUST be in writing.
MOST IMPORTANTLY: NEVER NEVER NEVER GO BACK THERE TO TALK IN PERSON
DO NOT RESPOND TO ANY PHONE CALLS OR E-MAILS
WHILE YOU ARE WAITING: GOOGLE "CONSUMER PROTECTION ACT"
FIND a copy of the ACT and read Part III Unfair practice 15. (2) (h)
also cancellation info (rescision)
ALSO find cpa there is a gov't of ON site-tells you what to do before you file a complaint and call
CPA BRANCH INFO: pHONE 1-800-889-9768 order the forms to file a complaint with them... so you will be ready if db does not co-operate
Don't give up ...keep us posted
Waiting a year is a lot more difficult but always worth a try
Where do you live and do you live common-law with your boyfriend?
Did you both sign the contract and who is the main signer, who is the co-applicant and are your last names & address diff't on the contract or the same?
Does the contract state: married? or just refer to him as your spouse, or both?
Hope I can help...let me know
I have changed my mind about the class-action suit, if you live in the States it is a good idea,especially if you have joined a long time ago...but no matter what you do, you should try to contact db by reg'd mail so they will at least know that you are unhappy...but, do some research and get your facts & dates in order...let them know if you were unable to use the membership and why
Roger has alot of info in this site about the suit inc. names and phone numbers of the law office