Don't make our mistake
Complaint
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.
I am now trying to get our membership money back. Do not become a member! Buy from other stores.
Comments
"I was sold something I can't afford" Help Help Help.
If 5% of you say here was actually true, the company would not be operating after 40 years.
If your car gets repossessed because you can't afford it, it's not the car companies fault you bought something you can't afford.
Anyone that say they can get most things for less is full of BS. Just show them and they will automatically take 15% off.
I worked in the corporate call center, which was recently closed due to the financial problems of the company. Employees were treated like slaves, given impossible to meet quotas and goals, and then fired a few days before they became eligible for benefits on some trumped up violation or another. There was always someone standing in line for jobs, so DirectBuy didn't care.
The tactics of DirectBuy are not only as bad as everyone here says, but they are unimaginably worse. The company cares nothing at all about the members, the vast majority of whom should have never purchased a membership. They prey on the weak willed, and then suck them dry. Our call script was intentionally designed to weed out strong personalities who probably weren't going to join, and who may possibly influence someone else at the open house to not join as well. I asked dozens of times to be able to observe an open house, but was refused every time, being told that I didn't need to know what went on there, I just needed to do my job and keep the open houses full. That said, I made decent money. I received $50 every time someone on my call list came in for an open house, whether they joined or not. I usually had 20 a week or so show up. Not bad money at all for a six hour a day job. I just couldn't deal with all the BS and [***] attitudes and walked out.
If you are reading these posts to make up your mind about becoming a member, take my advice and run away as fast as you can. I was, as an employee, given a free membership, and have never even bothered to walk into the showroom. I know that anything they have, I can get cheaper, faster, and with a lot less hassle elsewhere.
Yeah I so wanted to save all that money, but I didn't like the pushiness and the tapes and the "guess this price" game and he nearly lost me when he said, "We are consumers and we will consume til the rest of our lives". I'm thinking.....no dude, I buy quality and use it for decades. I am not into remodeling for the sake of it every 5 years and changing out my furniture every couple of years. Then he want into all this talk of projecting what I'd spend the next 5 or 10 years and I was like..."whatever".
Finally, we get to the brass tacks of it and OMG I was with this "friend" who was really being a dope (you know acting all impressed and saying "what a good deal" etc <rolls eyes>) and that aggravated me a great deal because I'm trying to figure this thing out. Then at the end the guy informs me this is a "now or never" thing and THANK GOD he did because I wouldn't have gotten repelled by it and decide to opt out it in the end. I didn't even know anything about how much interest they were going to charge or anything like that and they made all of these grand promises of how you could buy anything through them and how easy and convenient it was, ect. which I now find out is a lie. So I happened NOT to have my check book with me and I just didn't have the minimum balance. They said they'd post date it. I said ok. Then I got home and thought about the fact that I'd rather get Lasix eye surgery and how important that was to me, I also thought about the fact that it might be years before I used them to re-modal something. I rent at the present time.
They said they'd call me Tuesday and I was pleased when they didn't. So when Thursday rolled around and they called I told them I decided I didn't want it and the guy goes, "Ok. I'll tear it up" and Rips some paper over the phone. Good bye. He sounded pissed and I thought ....that SOB just wanted my money, how sick is that. I thank GOD that I did not sign up for that. I really don't like people running my credit and all of that anyway. It could have gone the other way and I would have been so demoralized if it had. I am so grateful right now after reading these reviews....you have no idea how close I came to screwing myself over financially.
BTW: Most people don't spend $85,000 renovating a kitchen, $35,000 does it very well (eighteen and counting). NEVER spend more than 50% renovating part of your house (assuming a median priced home), you will never recoup it.
When your estate is liquidated you will find out just how much that stuff was worth. (I'll give you $20.00 for those shoes, $10.00 for the briefcase if you can find the keys, the luggage is a little dated, say $50.00?, who needs a radar detector? Police use another system now, the thrift shop will take those shirts, wow! the grill was never used, how about $100?, meanwhile the ornaments sit on the floor, hey wait is that brass? I can get $5.00 per pound scrap value for that ...)
All in all there's a lot of people in China very happy with purchase that you make.
I met very nice people there and I am sorry fot every one who are going through direct buy lies. I quit crevasse I can't lite to people every day it's a karma which I guess I am paying fot it still. I wish I can drop flyers from plane aboit direct buy our sure them.
Only you guys can do is yell scream and be rude to managers thats how direct buy works our else they will think you are a joke.
I have so much to say but my anger our my frustration making me upset.gud luck to you all
Thanks,
Mel
We had a lot of questions they did answer, but when they said they had "THEIR PREFERRED CONTRACTORS AND VENDORS" the red flag went up. And when I asked about shipping, it was either shop from a catalogue, internet, or come into the store to see samples. Items get delivered to their warehouse, they inspect it, we inspect it and we pick it up. NOW GET ME OUTTA HERE FAST. Never once did they mention anything about any fees except for shipping. Oh, and they NEVER ONCE OFFERED TO SHOW ME A CONTRACT. I should have asked for a blank contract, and request to have an attorney review it. As for shipping they did mention shipping at the table. They made it seem the shipping charge was minimal. Again no guarantees with this either. When I buy large products I get free shipping from almost all businesses I deal with.
While we were there we saw a grand total of 3 people in the showroom looking at interior decorating items. Where are the members?????? Is was late in the afternoon and by all fairness maybe it was a bad shopping day with it being an overcast day.
So before anyone even thinks about signing a contract, do your homework. Don't fall into their trap either sign not or never as some mentioned. That was never mentioned to me. Anytime someone wants you to sign a contract right away, something is wrong. Your internal antenna should go up warning you to STOP RIGHT THERE-GO NO FURTHER-DON'T SIGN ANYTHING. They have alot of bait to throw perspective customers. DON'T TAKE IT. BE CAREFUL.