Don't make our mistake

ComplaintsFurnitureDirect Buy

Complaint

-1
Polly Globe
Country: United States
We attended their presentation and after some calculation decided to pay for the membership which was $4990. We wanted to update our kitchen and bathroom cabinets, as well as bedroom furniture. We put down about $1000, and the rest was financed through their lender Beta Finance.

A month later we started planning our purchases and realized we were about to pay more by buying through them than we would otherwise. What the don't tell you on their presentation is that while you save about 10% on furniture they add 8 % handling charge in addition to 7% tax, and that doesn't include shipping.

I am now trying to get our membership money back. Do not become a member! Buy from other stores.

Comments

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  • 0
    Wendy
    We regretfully signed our contract July 26 2011. We are trying to put flooring in our home.  We found out the flooring is not only more expensive but they also charge us $150 just to have it delivered.   So unless we can afford 20 boxes at a time to avoid the delivery fee, which we can't, then it was not a good deal.  I am very disappointed that we bought into the hype and now notice there is not one single commercial flooding the airwaves like they were at the time we bought into it.  We are now being harassed by Beta Finance Co for payments on a contract that we were told we cannot cancel out of.  Help???
  • 0
    Wendy
    By the way, we are in Washington State, does anyone know of the consumer protection laws here?
  • 0
    Alice from El Paso, TX
    Direct Buy is a JOKE!! I wish we would have never signed. Now the company is filing for bankruptcy to protect their [***], WHAT ABOUT THE CONSUMER!  Do not fall into their high pressure sales pitch.  WALK AWAY!!! They make you believe you will not find a better price elsewhere but I found out the hard way.  I will be at the hearing to see what kind of protection if any I have.  I feel so foolish and stupid for ever believing such nonsense.  The ironic thing is I used to work for the Better Business Bureau and got suckered into their scam. IF IT SOUNDS TO GOOD TO BE TRUE IT PROBABLY IS!
  • 0
    riot
    If anyone joined in new york we r out of luck. That 3 day rule don't apply to newyorkers. So we should all get together and protest outside and call the news. What we have to lose ?
  • 0
    Laurie Larsen
    Using their services and getting good deals as they put it is a Joke, I want out of my contract also, I've stopped paying my monthly payment screw them...
  • 0
    IhateDB
    How did you pay for your membership...if you used a Credit Card you should perhaps file a dispute with the credit card stating that Direct Buy did not hold up their end of the bargain, their prices aren't cheaper and provide evidence.  The credit card company may be able to fight for you under the Fair Credit Billing Act.
  • 0
    IhateDB
    Surely if they can't find your contract then they don't have any proof that you're a member so therefore you don't owe them anything!
  • 0
    IhateDC
    I would totally "like" it!  Con artists!
  • 0
    Rebecca
    Please HELP ME!  my husband and i got the membership for 5000.00 and they have been so nasty with me.  I can't believe this level of customer service.  Please HELP ME!!!!!!  becky0923@gmail.com

    I want some justice, this is not right!
  • 0
    rebecca
    MY HUSBAND AND I PAID IN CASH!
  • 0
    rebecca
    Please include me becky0923@gmail.com
  • 0
    Antonio
    I have saved thousands….
  • 0
    To two time Tony
    I LOST THOUSANDS IN THE MEMBER FEE... IT'S ALL IN THE PAST NOW...BUYERS BEWARE, DON'T MAKE OUR MISTAKE...
  • 0
    cb1
    WE ARE MEMBERS OF DIRECT BUY IN THE NORTH EAST. THIS CLUB IS FOR SOMEONE WHO HAS THE TIME TO DO THEIR HOMEWORK. YOU MUST KNOW TO LOOK AT YOUR OPTIONS AS FAR AS FEES,TAXES AND FREIGHT CHARGES. ONLINE BUYING IS BETTTER HOWEVER EVERYTHING IS NOT AVAILABLE ONLINE. OUR CLUB HAS A VERY KNOWLEDGE STAFF AND CAN BE VERY HELPFUL.IF YOU ARE IN THE MARKET FOR A LARGE KITCHEN RENO OR ALOT OF FURNITURE TO PURCHASE IT IS A GOOD DEAL.WE ARE HAPPY WITH OUR MEMBERSHIP BUT IT IS VERY TIME CONSUMING WHEN YOUR ON A BUDGET.
  • 0
    WD40
    I Live in Massachusetts and on 2/5/12 signed a contract at DB, like most I the "now or never" tactic left me with blinders on. I immediately started to feel sick to my stomach, and even more so after I finally got home and started researching the company and what I had just done.

    I have just written a letter of recission tonight 2/6/12 and tomorrow 2/7/12 will be mailing a certified copy to both the office I joined at here in MA, as well as the Corporate office in IN. With the letter I will be including a print out of the statement Bob Fesperman made to Boston Channel regarding the corporate policy of 3-day reccission highlighted.

    I am hoping this allows it all to go smoothly without trouble. The office I joined will not actually be open again until Wednesday. What happens if they choose not to sign for the letter? As long as the letter is post-marked and I have proof that it was sent within the 3 day period, is it true they have to honor it no matter when they recieve it?

    Also my contract did not have stated anywhere on it the 3-day recission policy, so from my reading here on the sight is it true that they are using an illegal outdated form, and that this would void my contract as well?
  • 0
    CHRIS
    DANG sure wish I read all this 5 hours ago... I just got home from signing up
  • 0
    Joe
    So i've stopped paying for direct buy for the past months now and just today I got a letter from the collections agency. What can I do to get rid of them without having to pay them along with what I can do to cancel this membership. I wrote to the Attorney's General over in South Carolina and according to the SC Consumers Laws the old contract held by Direct Buy is ok where it says no cancellation. What can I do because I reallly need help for being a sucker and falling for their lies and tricks. Lets just say that I'm a college student along with my wife and if the collections agency takes the money we have left we'll be living on the streets.
  • 0
    H8 Ripoffs
    | 1 reply
    There are so many complaints on Direct Buy that they now spend their time appeasing complaint sites and posting their own " Great Service" reviews in these complaint sites, Direct Buy must've donated plenty to ripoffreport.com. There were so many complaints and now you have to go to the end of a "Direct Buy is Safe" disclaimer to read any of the real reviews. This also discredits ripoffreport. There are plenty of good deals to be found, if you look. But to pay upfront with the "now or never " pressure, just shows that they're a ripoff.
    • 0
      You're Right replies to H8 Ripoffs
      We basically gave DB in Tampa, FL $5,490 for N O T H I N G  -  
      Buyers Beware, don't make Our Mistake... sickening....
  • 0
    WD40
    after having sent in my letter stating I wanted to cancel my membership within the 3-day recission period. (as stated in the corporate policy & I my state law). I am being told that in order to expedite the process I must make an appointment to go into DB to sign a release form.

    Does anyone know what this release form entails? If there is any obligation in anyway to sign such a release form after they have IN WRITTING already been informed WITHIN THE 3 DAYS that you want to cancel?
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