lied did not send 200 dollar gas voucher
Complaint
karen fitzhugh
Country: United States
they called my cell phone with promises of sending me a gas voucher and more coupons charged me 2.95 for setting up my account and i recievd some crap coupons that are uless to me because the stores are in other states.
Comments
I give hem my cc# After that i got suspetious and i hanged the phone before compleating the varification process
And they keep calling me for 2 weeks
I unswerd today , and he told me thay allredy charged me for 4,95 $
And I should compleat the varification so I can cancel the monthly fees , and I did it :(
After that I sow this website .. Can any one help me what to do?
They didn't charge me yet for 4,95$
Can I cancel the transection befor the did it?
For the past week, I have been missing a phone call from Capital One on my mobile phone. They have been stating that their call is regarding a family member's account and that I need to have them call an 800 # and extension. I figured it was a collection call. Today I finally called the number myself in order to have them discontinue contacting me.
The phone number rang and rang until I received a recorded voice message. It stated that I was being offered a $200 gas card if I press 1. Figuring I needed to press 1 anyway in order to talk to Capital One about the matter, I did it. It was not Capital One. It was a representative from Ultimate Savings Plus. They stated their location was in Phoenix, Arizona. I listened to their spiel.
I was told that because Capital One's phone lines were busy I was being directed to them in the meantime. As a result of my inconvenience, I qualified for a $200 gas card for only $2.95. I was told that there was no catch. Considering they had my name and phone number and my sister's name and I had dialed Capital One's phone number, I considered it legitimate.
After giving the guy my card information, he revealed that I would be enrolled in a program that was free for 30 days but then it would charge a setup fee + monthly fee. I figured what the heck. I am good about closing these types of accounts. He explained that I would need to repeat my information through an automated verification process and that I would be given an 800# to cancel as well as a verification code to utilize the gas card, which would arrive in 7-10 days. I specifically asked when I would be connected to Capital One. He stated directly after the verification process.
During the process, it quickly became clear that I was being signed up for multiple trial programs that I would later have to cancel within 30 days. This is the first part that I could tell he was being untruthful. I was originally told one. After the last verification, I expected that the operator would return to the line. He did not. I was not transferred to Capital One. The phone hung up.
Considering the two lies I witnessed, I contacted a general 800# off of Capital One's website. They of course could not offer any information about Ultimate Savings Plus. The Capital One representative stated that they are not incahoots with any third-party services like this. Something seemed fishy about it. I have been receiving phone calls from Capital One. I figured there has to be a connection that he didn't know about.
I decided to call the 800# left on my phone again to try and talk to this Ultimate Savings Plus representative again. To my complete and utter amazement, I was actually connected to Capital One's legal department. The phone number magically became valid and I was able to reach the voicemail of the extension I had been left. A detailed message was left regarding the situation but I wasn't satisified. I patched myself over to someone live at the legal department.
The representative in the legal department that I talked to showed concern about the process I went through and stated that they would speak with a supervisor about what happened. They knew of no third party services being offered through Capital One as a result of their phones being busy. It is my opinion that she might not be aware of Capital One's relationship to this third party.
Everytime I call the 800# left on my phone now, I am connected to Capital One. This leads me to strongly believe that Capital One and Ultimate Savings Plus have an agreement with each other. Now that I've signed up for the offers and accepted to be bills after 30 days, my number is in Capital One's system and I can no longer inquire about said offers with the third party. Unless there is an elaborate phone hacking scheme occuring, which I doubt, this is the most likely scenario.
Personally, I'm not too concerned about this. I have created a paper trail that will exonerate any malicious charges the might incur from Ultimate Savings Plus or their affiliates. I intend on systematically canceling the services and reaping the benefits of my $200 gas card in the next 20 days. If I don't get a call back from Capital One, I will phone the representative that I talked to regarding the matter. All in all, even if I have to cancel three services, $200 in free gas is still a good deal. I'll find out in 7-10 days.