"Have it your way"
Complaint
Bowtie
Country: United States
Burger King Corporation
5505 Blue Lagoon Dr.
Miami, FL 33126
Burger King continues to make its own definition of what have it your way means. Yes you read that right. Since the 1970s you could order your whopper with extra mayonnaise cut in half. Due to internal reasons not really know it seems the company changed its policy based on my first inquiry because of an employee injury. Their insurance companies threaten increased insurance cost if the practice of cutting was not stopped. There solution was to offer a knife to customers to cut there own. I suggested they try to find a piece of equipment which could cut it safely. Making it an employee and customer win situation. I guess they forgot who holds them in business. After two years from my direct complaint. They continued the practice and advertising. After my second inquiry thru the Better Business Bureau why they continue to advertise E2809C Have it your way and they had made no changes to meet their advertising slogan. Their written response to me was “Have it your way means the addition or deletion of condiments on their products. Of course we knew that is what “Have it your way” means, Right? To further insult me they included a free Whooper card redeemable at any Burger King with the words on the bottom of the card. “Have It your Way”. I say to Burger King either give it to us our way as it has been the tradition of Burger King for years or stop using the slogan with a twisted meaning to suite your needs.
5505 Blue Lagoon Dr.
Miami, FL 33126
Burger King continues to make its own definition of what have it your way means. Yes you read that right. Since the 1970s you could order your whopper with extra mayonnaise cut in half. Due to internal reasons not really know it seems the company changed its policy based on my first inquiry because of an employee injury. Their insurance companies threaten increased insurance cost if the practice of cutting was not stopped. There solution was to offer a knife to customers to cut there own. I suggested they try to find a piece of equipment which could cut it safely. Making it an employee and customer win situation. I guess they forgot who holds them in business. After two years from my direct complaint. They continued the practice and advertising. After my second inquiry thru the Better Business Bureau why they continue to advertise E2809C Have it your way and they had made no changes to meet their advertising slogan. Their written response to me was “Have it your way means the addition or deletion of condiments on their products. Of course we knew that is what “Have it your way” means, Right? To further insult me they included a free Whooper card redeemable at any Burger King with the words on the bottom of the card. “Have It your Way”. I say to Burger King either give it to us our way as it has been the tradition of Burger King for years or stop using the slogan with a twisted meaning to suite your needs.
Comments
Will someone please tell me if this is mandatory for employees to even wear plastic gloves when fixing a customer's food? Thanks!
Bradenton, FL 34202-3700
Ordered double whopper with cheese, got reg no cheese, ordered fish with lettuce, tomato and cheese, got just fish with lettuce no cheese or tomato (charged for it too) and it was dripping with grease. I threw it away. I was charged for all this I ordered and extra. AND the cashier was some old lady that was bitter and rude.
We didn't notice what we got till we got home. To far to drive back.
Super sized order got med. This new place sucks. All went in the trash.
I ordered a Grilled Chicken Value Meal size large with Diet Coke. The employee rang it up as a small with regular Coke and refused to change the screen, insisting she "had it," and "do you need anything else?". I told her yes, I needed her to change the screen to the proper order. She refused, again insisting she "had it," whatever that meant. So when she asked again "do you need anything else?" I told her yes I needed to cancel the order & drive to the other Burger King as she was clearly incompetent at order taking. She responded with "F@(# You!" through the drive up speaker. Classy....
Beware the Frostburg, MD BK unless you like to be abused by rude employees. I'll call corporate in the morning when they're open. Clearly it won't do any good to complain on a local restaurant level if a manager lets his employees speak to customers this way, or worse is not paying attention to this behavior.
Ive been to the Burger King here for the very last time...EVER... their drive through is so lame!!!!! I have never had a order done right before! In the past, Ive ordered specialty dinners, only to wind up with crap from the dollar menu, Drinks are whatever they fill like putting in your cup at the time, and "have it your way"????? Yea that slogan took a hike from this place a LONG TIME AGO!It should now read "have it anyway we feel like giving it to and you better take it and shut your trap!" I complained today because i ordered sprite, and got coke (Holy Crap, they are not even the same color!!!) All i got was a roll of the eyes, and a look of disgust like i had just interrupted her "happy time"... Seriously this place has no competition (except McDonalds on the other side of town) and this place needs to be shut down for good!!!!!!
our Olean, New York State St. location.
I think the minimum wage employees honestly don't give a crap about the quality or the Value of the Original Recipe! The one I received looked nothing like the one in the picture's you see, further more the Lettuce was white and bitter as hell, what ever happened to nice fresh green lettuce? The tomatoes were pink and tough as bullets, not the juicy sweet red ripe tomatoes as used on The Original. And to top it off they were careful enough to make it look like someone just threw it together, rapped it up and threw it in my bag with the fries. It looks like the whole Whopper Thingy went from the Whopper to the Slopper! If I wanted a mess of a sandwich I would've order a Sloppy Joe or a Crumble Burger, not some over-hyped garbage like I was just served! I would've uploaded an image of it, but some Genius couldn't see the Value in that either!!!
Proceeded to drive up to the window and they were all hiding out of sight. It was clear they did not want to wait on me. I honked the horn of my car and a girl came to the window. She did not open the window to speak to me, but yelled at me through the glass, to tell me they were closed. Since when do they close early and treat customers so rudely??
There is another big problem at this particular Burger King, where they have employees who do not speak very good English and have a reputation for messing up people's orders. Not only is the speaker/microphone at the drive-thru difficult to hear the people when they talk to you, but the people who work there do not speak or comprehend English very well. How they expect to wait on customers if their communication skills are limited and they cannot understand what a customer is ordering in English?
Another problem that I would like to address is an order I placed earlier this week for a salad. I did not get dressing or plastic utensils with it. How am I suppose to eat a salad with no dressing and no fork?
These problems/issues are unacceptable and it seems worse each time I've gone there. Needless to say, I've had it with this Burger King! They've lost a long time, loyal and good customer. There's a McDonald's up the street that is open 24 hours. I think I'd rather go there, where I will be not be ignored, and will be treated with respect, courtesy and my order will be correct.
I've tried various ways to send BK this complaint. Do you know that at their official complaint site, they charge you $25 to submit your complaint!? Are you kdding me? That's one way for the CFO to tell the share holders at the Monday meeting "hey, no complaints; we must be doing well!
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BK:
I am deeply disturbed by your current television ad campaign for Burger King's "mini" hamburgers, entitled "Sharing."
The ad shows numerous vignettes of people taking these burgers from others while the original purchaser is distracted and not looking. The little jingle and voice-over imply that this is all good, clean, harmless fun.
Stop and think. What message are you sending to children that watch this ad? They see a person (in some instances adults -- who are supposed to be role models) snatching a burger from another person. You are telling America's children that it is acceptable to take something (in this case, a hamburger) that they have not paid for. "Sharing" without consent is not sharing at all. It is stealing; theft, nothing less.
What would you do if I came into a Burger King, grabbed up a few mini-hamburgers from the counter, and ran out with them? I mean, if you are promoting sharing without paying, then I should be able to just walk in and take free hamburgers, as long as I sing the little 'sharing, sharing' jingle on my way out the door.
There is no way you put a positive can spin on this. This was a stupid idea. I have an undergraduate degree in advertising and cannot believe that (1) some ad agency actually sold you this idea; or (2) that your corporate offices actually accepted it.
Is it any wonder that America's youth have developed a callous attitude toward their fellow human beings? Are you surprised that theft and robbery are rampant in America? It is advertising like this that is the reason.
You can rest assured that I will no longer patronize Burger King. Shame on you; shame, shame, shame.
Paul R. Jones
Fairhope, AL