Account Locked
Complaint
Joyce Thomas
Country: United States
I had a moneygram account for 10 years. I used a shared account (which I have with my sister, who knew???), and my account was closed. No communication from MG, no questions,, no email, no phone call, nothing, they just closed my account. I thought, OK, I will work with them to resolve this.
So, I called the 800 number provided, to find out that no one knew anything. Then I sent them this email, ‘MESSAGE:
My account is locked. I do not know why my account is locked, no-one can tell me. I have emailed, called, requested information and have not received a reply. I would like to have any issues with my account addressed. After today I will start visiting the complaint boards, perhaps I can learn or add some information to them.’
I then received an email from mg with another number to call, I thought, OK, I will work with them to resolve this. I have been on the phone for the past 2 hours talking with people. After hours, I was told ‘Create a new account’. But now, I cannot create a new account. So, another call and I was told, ‘Well, I can tell you where a mg location is’. NOPE, not going to happen. I actually work; I WILL NOT take off work to go to mg to send money to family members in need. So my 10 year account?? Locked??
My Decision?, I have now opened an account with Western Union and have NEVER had a problem with them. They have become my HEROES!!!
So now?, I am planning to post this on every complaint board which is available on line. I also plan to send this email to WalMart and every other company I can find which uses mg, and at the same time push the use of Western Union.
Can you tell my patience is gone??
So, I called the 800 number provided, to find out that no one knew anything. Then I sent them this email, ‘MESSAGE:
My account is locked. I do not know why my account is locked, no-one can tell me. I have emailed, called, requested information and have not received a reply. I would like to have any issues with my account addressed. After today I will start visiting the complaint boards, perhaps I can learn or add some information to them.’
I then received an email from mg with another number to call, I thought, OK, I will work with them to resolve this. I have been on the phone for the past 2 hours talking with people. After hours, I was told ‘Create a new account’. But now, I cannot create a new account. So, another call and I was told, ‘Well, I can tell you where a mg location is’. NOPE, not going to happen. I actually work; I WILL NOT take off work to go to mg to send money to family members in need. So my 10 year account?? Locked??
My Decision?, I have now opened an account with Western Union and have NEVER had a problem with them. They have become my HEROES!!!
So now?, I am planning to post this on every complaint board which is available on line. I also plan to send this email to WalMart and every other company I can find which uses mg, and at the same time push the use of Western Union.
Can you tell my patience is gone??
Comments
Was just trying to help my best friend, whose home was smashed up quite badly by hurricane Dorian. I know that the company is trying to prevent fraud, but now a family's gonna be homeless for awhile longer because they're way too overzealous about their fraud prevention and not willing to listen to actual people. The fact that I'm wanting to send money to someone who's in a different location by using a service whose entire purpose is to send money to someone in a different location should not in itself be suspicious. They just can't do the one simple thing that they exist to do. Never deal with moneygram.
I too had an account with Moneygram for 10! years! all was fine, until few hours ago, where I chatted with an agent (Maria), on their online chat, while logged in/authenticated to their website. I've asked about what information the other side gets, like do they see my bank account/name, she started giving me long copy/paste lectures about fraud, and money laundering, and many other terms.
I told her, please, stop, this is not relevant, this is a gift to a friend for the holidays (Its December 2019), she ignored, and kept posting more and more messages about fraud, and how i will be scammed, i told her that is NOT the case, b/c I know the person. So, then she asks:
When was the last time you saw them?!!!
I was blindsided, what? why does that matter, also, i had not even placed the transaction yet, this was bordering harassment and intrusiveness beyond normal. I thanked her, and said all is fine, and went ahead to enter the transaction, for $250 million dollars, oh, wait, the million is a joke, just $250 :) :)
the login session expired while chatting , so trying to login I get this message/pop up:
"Profile CLOSED: After careful review, your online profile has been closed. You may visit one of our locations to send in person."
WOW!! that was FAST!! so I called their 800, and agent said that I can never use M/G again, and my account is permanently closed! Wow^2!!! now, asked for a supervisor, and another well spoken agent join the call, and he too explained in many words, but said not much, that my account is closed, and can never be used again, for, get this: "Security reasons".
he hinted that they think i do not know the person whom I'm sending money too, and that's all BEFORE any transaction was placed.. just by my choice of words and so forth..
There you have it, this is a true account one to one. went to other providers and all is fine, just funny how in the name of security, even 10year old customers are cut-off at a moment's notice..
just noticed its a publicly traded company, MGI, so.. maybe it is time to short them, maybe someone is cooking up something there...
Stormy.
"MoneyGram International, Inc. (MoneyGram), a global money services business headquartered in Dallas, Texas, has agreed to forfeit $100 million to the United States and enter into a deferred prosecution agreement with the Justice Department. The agreements arose from MoneyGram's involvement in mass marketing and consumer fraud which caused tens of thousands of persons to lose money from "advance fee" schemes and similar scams. The Justice Department will return the forfeited funds to the victims of the fraud through its Victim Asset Recovery Program."
then more Nov, 2018: https://www.justice.gov/opa/pr/moneygram-inte ... its-125-million