returns
Complaint
David
Country: United States
I ordered a window size shower curtain but received a full size one instead. They have a return policy that makes the customer pay return shipping and restocking fee. When I emailed them to explain that it was their fault for sending the wrong item, they never replied. I filed a complaint with the Better Business Bureau and they sent a reply saying that BedBathStore.com had rectified the situation. BedBathStore.com never contacted me with any kind of response so I told the BBB to keep pressing the complaint. A few weeks later the BBB contacted me again to let me know that BedBathStore.com had assured them that the situation was resolved. Once again BedBathStore.com never contacted me. It is clear that BedBathStore is lying to the BBB and will never resolve this matter.
Comments
Refund my money-price & shipping both ways for the wrong size shams and no restocking fee, as it's your fault.
Ship my new order that's been saying 'will ship in 24 hours' for a week.
Please ship, I need those things.
To make matters worse, I ordered replacement curtains before shipping the original order back. My credit card was charged on April 2nd, and I have still not received the new order. This company is now holding $500 of my money.
I am filing a complaint with the State of New York, Department of Consumer Affairs!