Complaint

0
Sol
Country: United States
The company PeakLife offers a fourteen day trial offer for a natural sleep aid product called Somnapure. They pretend to need your credit card only for postage of the free product. Little do you know that they are putting you on a subscription and will be charging you $74.98 a month for the product that they keep sending you. What's even more disturbing is that they seem to be in alliance with GNC, which is a major Vitamin and health products company. Be wary of these guys. DO NOT get taken by their free trial offers. They are deceitful and highly mercenary. I had to close my credit card account in order to get off their subscription.

Comments

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  • 0
    ray3
    | 1 reply
    they stole my money
    • 0
      JOY replies to ray3
      Yes they did mine also.....I called and told them I didn't want this product and they said it had already
      been shipped, nothing could be done.......can't believe they could do this......
      the worst part is they really don't work that well.
      What a lesson to learn
  • 0
    eric manley
    well decided to check these people out and low and behold every one of you all got ripped off. I knew that was the case when I filled out the bait but I did see the fine print and saw the auto ship scam and decided to research. Thanks for the information, saved me but am sorry it was at others expense. I do order quality vitamins on line and the company I do buisness with does not do a automatic ship unless you request. I agree with one comment, if they do auto ship without reasonable disclousure they are probably more scam than legit. If the product is so good the consumer will continue to reorder, if not we won't. I never do buisness with any company that operates this way. The internet certainly level's the playing field for us.
  • 0
    ERIC
    You must be associated with these people, those that tried to cancel and get their money back are being run around, you call that good buisness? This is one of the biggest consumer complaint's about on line buisness. Don't blame the customer, if they don't read the fine print it is not license to screw them, some aren't as astute as others. This is a lame attempt to justify you're buisness practices.
  • 0
    john cornett
    yeah in the fine print on the upteenth page STUPID--you must work for them
  • 0
    sue
    I fell for this scam too! Don't order from any company you're not sure of.
  • 0
    Lanny D
    This is a scam. They offer a free trial, then bill you foe 74.98 and send another bottle.
  • 0
    Brooks
    I tried their "free" offer and did not particulaly care for it.  Fortunately, I have fraud protection through my credit card company.  They called with a pending charge of $74.98 which I did not recognize, so they canceled my credit card and issued a new one.  Then, the same day that I received the new card, I also received the first shipment of Somnapure.  I called the credit card company to tell them that I now knew what the $74.98 charge was and asked what to do with the product.  They said that I should send it back.  Unwilling to pay for the return, I called Peak-Life.  They said to seal it back up and mark it to be returned to the sender.  Fortunately, I don't have to pay anything, but I will never buy again from Peak-Life.
  • 0
    Pat
    We are so sorry if there has been any confusion! For questions or concerns, please call our customer service department at 1-877-869-3304 and we will sort out any issues immediately!

    Thank You,
    Peak Life
  • 0
    G-Daddy
    Here is a portion of the  the LEGAL conditions  you are agreeing to by accessing their website:
    (Under TERMS at the bottom of the page)
    ________________________________________________________________________________
    Easy Sleep Program

    Unless you cancel before the end of your trial period as specified above, we will ship your first 30-day supply of Somnapure at the end of your trial period. Thereafter, you will continue to receive a fresh 30-day supply of Somnapure every month for as long as you stay a member of our Easy Sleep program. The card you provided when you ordered the trial product will be automatically charged $69.99 plus $4.99 shipping and processing (plus tax if applicable) when each new product ships. To cancel future shipments in the Easy Sleep program, you must call 1-877-869-3304 at least 1 day prior to the date that your next monthly delivery ships. Customers located in Guam, Puerto Rico, and the Virgin Islands, please email us at support@peaklife.com. Our customer service center is open Mon-Fri: 8am - 10pm and Sat: 9am - 5:30pm Eastern Time.
    ________________________________________________________________________________

    No matter what any phone rep says about the $24.99/month offer THIS is legally binding.
    Go to the website yourself and after all the blah-blah-blah audio-visual is over, click on TERMS at the very bottom of the page.

    CAVEAT EMPTOR!
  • 0
    mike
    Just about any product being advertised online or on TV asks for your credit card #.  ALL the same
    lowlife scam.  Once they have your CC they bill you eternally without your approval.  If you give up
    your CC#, the first thing you'll want to do is call your CC agency and tell them to block any billing
    from them.  They may bill you using another name, such as who owns them, or a variety of other
    disguises,
    From now on, goto their site, then the "site scam" for customer appraisal.  But most of those com-
    ments were from dissatisfied customers.  Once you've determined whether to try *(or not) search
    at ebay, Amazon, many other sites to price and buy.  They ALL have better prices, Credit Card
    security, no unauthorized use of your card.  All you're committed to is "Pay now"  And +++++
    feedback.
  • 0
    John
    This is a scam. I read over the paperwork and it does say you have 18 days to cancel the subscription otherwise the first shipment will be sent. When I received the shipment, I called to cancel and was told to send it back and later received a phone call stating the money would be put back into my account and subscription had been cancelled. No money in the account but another charge for 69 dollars. It's better to cancel the credit used to order this product. In looking at this company's buisness practice, I am sure they would have charged the shipments regardless if one had cancelled the subscription during the 18 trail period. For now all you can do is count the loss but pass the word about this product and how this company does business.
  • 0
    anne d
    i sent a bottle back today.when my mail came today there was another bottle.after i just call the company and explain to them that i was sending the trail bottle back.
  • 0
    Betty
    My dermatologist says all the ingredients are potential blood thinners and I have my whole right shoulder and chest broken out with a redness.
  • 0
    Trishable
    I really appreciate these posted complaints, because I was just suckered for one of these "trial offers"  and had H3LL getting my money back.  Anytime you see "trial offer"  the only thing that will be trialed is you patience.  Thanks for posting these valuable complaints and comments.
  • 0
    Kremp
    Please---someone send me their Telephone No. I assume it is a 1-800 no.?

    Kremp
  • 0
    this is a scam theres no place to reach
    the no on the bottle is not even a real no. this a scam and needs to be stopped
  • 0
    Jeanne Agostini
    | 1 reply
    The return address is: 105 S Commerce Dr. Aston, PA 19014, but first call them. Refund will take 2 to 4 weeks
    • 0
      gmjr replies to Jeanne Agostini
      What is their telephone Number ?????
  • 0
    Ralph
    I have learned to review the product and its complaints if any first before u order the product or read the fine print. Theres just too many scams out there
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