Somnapure
Complaint
Sol
Country: United States
The company PeakLife offers a fourteen day trial offer for a natural sleep aid product called Somnapure. They pretend to need your credit card only for postage of the free product. Little do you know that they are putting you on a subscription and will be charging you $74.98 a month for the product that they keep sending you. What's even more disturbing is that they seem to be in alliance with GNC, which is a major Vitamin and health products company. Be wary of these guys. DO NOT get taken by their free trial offers. They are deceitful and highly mercenary. I had to close my credit card account in order to get off their subscription.
Comments
Thank You,
Peak Life
(Under TERMS at the bottom of the page)
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Easy Sleep Program
Unless you cancel before the end of your trial period as specified above, we will ship your first 30-day supply of Somnapure at the end of your trial period. Thereafter, you will continue to receive a fresh 30-day supply of Somnapure every month for as long as you stay a member of our Easy Sleep program. The card you provided when you ordered the trial product will be automatically charged $69.99 plus $4.99 shipping and processing (plus tax if applicable) when each new product ships. To cancel future shipments in the Easy Sleep program, you must call 1-877-869-3304 at least 1 day prior to the date that your next monthly delivery ships. Customers located in Guam, Puerto Rico, and the Virgin Islands, please email us at support@peaklife.com. Our customer service center is open Mon-Fri: 8am - 10pm and Sat: 9am - 5:30pm Eastern Time.
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No matter what any phone rep says about the $24.99/month offer THIS is legally binding.
Go to the website yourself and after all the blah-blah-blah audio-visual is over, click on TERMS at the very bottom of the page.
CAVEAT EMPTOR!
lowlife scam. Once they have your CC they bill you eternally without your approval. If you give up
your CC#, the first thing you'll want to do is call your CC agency and tell them to block any billing
from them. They may bill you using another name, such as who owns them, or a variety of other
disguises,
From now on, goto their site, then the "site scam" for customer appraisal. But most of those com-
ments were from dissatisfied customers. Once you've determined whether to try *(or not) search
at ebay, Amazon, many other sites to price and buy. They ALL have better prices, Credit Card
security, no unauthorized use of your card. All you're committed to is "Pay now" And +++++
feedback.
Kremp
The reason for this message is after further online research and finding so many complaints going back a couple of years, I was amazed that this fraudulent marketing operation was allowed to continue for so long. Rest assured the text they employ in their online ads are carefully drafted to avoid many legal issues, including even future monthly shipments of product since they try to shift the burden on the customer to stop the orders and their payments. Many persons have neither the time nor ability to first, recognize the scam, and secondly, to timely and effectively cancel the orders. Of course, in the interim, one wonders how many payments they have collected without refunding them to customers who just give up the effort to get reimbursement. For these reasons I felt the need to submit this message.
While I pass no judgment on the effectiveness of the Somnapure product itself, the market method is at least highly suspicious, and quite likely fraudulent in nature judgment from all the web site complaints. So I strongly urge the following to anyone who has been duped by Peak Life's online advertising.
While still trying to get your refunds, and without waiting to see if you get your refund, write complaining letters to your local Better Business Bureaus, the U.S. Federal Trade Commission, or any other consumer agency you are familiar with. However, since Peak Life is a Massachusetts business you should definitely specifically send a letter to the following: Office of the Massachusetts Attorney General, Consumer Complaint Division, 100 Cambridge Street, Boston, MA 02114.
If you feel the need to contact the company directly or to copy them with any complaint letter to an agency, you can write to the following:
Daniel Wallace or James Siestra, c/o Peak Life LLC, 24 School Street, Suite #301, Boston, MA 02108, and/or another of their addresses, 700 Technology Square, Suite #202, Cambridge, MA 02139.
Good luck to all aggrieved persons, but if you want to get some action, be sure to write.