Cancelation policy

ComplaintsHotelsDays Inn

Complaint

0
kim mccormack
Country: United States
I too, am a victim of Days Inn  No Cancellation policy.  I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time.  That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web.  Regardless of policy, under some circumstances, most industries will waive the policy terms.  My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card.  I am not sure where I will go next with this issue, any advice would be appreciated.  I really think this company should be more sensative to their customers.

Comments

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  • 0
    tj
    Was the cancellation policy clearly disclosed, or was it hidden on another page only accessable via a link?
  • 0
    jr
    | 1 reply
    I would contact the Days Inn customer service line 1-800-441-1618.  They can contact the hotel on your behalf.  If Days Inn is a franchise, ultimately it would be up to the individual hotel to make the refund.  Corporate customer service can argue your case.  Considering the circumstances your deposit should have been refunded.  However, that is why is is very important to read all disclaimers when booking a hotel reservation, especially on the internet.  Those lowest rates usually come with no cancellation strings attached.  The high rates, are the ones that allow you flexibility.
    • 0
      Judge Lloyd Rogers replies to jr
      I called in advance to booking a week's stay at the Days End in Ft. Wright, KY and asked the motel clerk if the rooms had cell phone chargers, an iron/board.  She said yes.  So, I booked from 8/10/22 thru 8/16/22.  My first day my door was stuck and the electronic card would not open. After addressing this problem the door worked but was difficult to open.  I then discovered there was no charger or iron.  The clerk found me an iron and told me someone must  have stolen the phone charger but they had no others.  I went out purchased a charger for $32.  The first night some water appeared on the bathroom floor.  Which was cleaned up by staff.
      The second night more water appeared on the bathroom floor and the clerk looked and asked if I ran the toilet over.  I told him that I hadn't used the bathroom.  I had not used the bathroom, shower or sink the first three days I was there.  The third night the water was 2" deep on the bathroom floor and at 3 AM I had to move out of the hotel because they had no other rooms available.  The clerk said the motel had no maintenance man at night.  He also found a broken pipe in the back of the toilet that needed repair and the maintenance man would be there in the morning. I could not find another motel that had a vacancy in the N. KY area.  I came back to San Diego, CA.  Therefore, I dispute any charge because I did not have a full room with the facilities needed.  I contacted by credit card c0mpany and have a dispute case open.  If this is not resolved now, it will be resolved in court.   859 630 2404
      lrogers1@fuse.net
  • 0
    Carolyn Norman
    I had a reservation for 2 rooms, which were paid for in advance via credit card.  I tried to cancel the reservation the night before I was told by the clerk it was too late.  I then spoke with the manager the next morning he told me it was too late also.  So when I got there to check in,they had given one of my rooms away.  the hotel was fully booked.  Then the clerk called the manager and he offered to cancel my reservations for both rooms.  Here it is 4 days later and I still dont have a credit for those rooms.  the 800 number said i need to speak with the hotel manager.   I will never book with Days Inn again.
  • 0
    Dana
    | 1 reply
    I too have just had a "NO CANCELLATION" experience with Days Inn.  I found it interesting that they have set up their web page to look like so many other sites, but put their lowest rates as "Non-Refundable" and charge you an extra 15% for being able to cancel in advance.  I talked to several levels of their customer service team and recieved several levels of customer sensitivity.  Non of them were able to provide an explanation or a refund.  BUYER BEWARE WHEN DEALING WITH DAYS INN.
    • 0
      AA replies to Dana
      Yes.  It is very true!
  • 0
    Never Stay at Days Inn
    | 2 replies
    The manager at Days Inn in Palmdale, CA is the rudest person that I have ever spoken with. When I wanted to cancel a room he became so angry and unreasonable that he hung up on me. I will never, ever, ever stay at a Days Inn and I will tell everyone I know that they shouldn't either.
  • 0
    Chris
    | 8 replies
    You people really should just learn to read cancellation policies on everything. Do you sign a contract or a car note before reading it, I'm sure you do.  Possibly because your to lazy and expect everything to run to your expectations.  Hotels need to make money as many people do so don't knock cancellation policies, they are put in place for a reason.
    • 0
      MissDenver replies to Chris
      Most hotels have a cancellation policy that allows you to cancel by a specific time. People are used to this. When you agree to book the room, despite the no-cancellation policy, if the hotel can re-book the room, they should refund your money because they are selling the room twice. Also, I booked a non-cancellation room and then found out it's right next to a paper mill and the smell is overwhelming. Since they didn't disclose this I feel I have a right to cancel, just a hotel undergoing reservations is supposed to disclose it since it might disrupt the type of stay you have a right to expect. Also, their online rates were not much better than other hotels in the area.
    • 0
      BC Gary replies to Chris
      When booking on line it simply says the cancellation policy is dependent on room types. you have to actually confirm booking or call (what is the purpose of online?) One you have paid, then they tell you what the cancellation policy is. I have travelled for 20 years plus and have never had issues with cancelling even on the day of my stay. Business trip can change on a moments notice and our company needs to stay with hotels who are flexible. Depending on the reasponse I get from Day Inn GP I may or may not be staying with a Days Inn in the future.
    • 0
      Mary replies to Chris
      There is no any fees  for cancellation was provided on Days Inn web site.  How people would know it?  Days Inn is greedy company, not like the other hotels.  I had very good experience with the other hotels on cancellation.
    • 0
      Jeff replies to Chris
      Chris,you are an idiot, skmetimes you can't always plan unexpected events to come up, so there should be some level of flexibility on the cancelation policy
    • 0
      jc replies to Chris
      Oh stop!  Do u seriously read every disclosure out there. Really?  Shouldnt call people LAZY .. Its that alot of travelers make and cancel reservations without a problem. I do understand a no cancellation within a certain time but NO CANCELLATION POLICY AT ALL is ridiculous! When we booked a 3 night stay and wanted to change it to a 2 night stay because plans had changed, they lied and said Travelocity wouldn't refund the day. Come to find out it was Days Inn that doesn't allow it. Liars! I'll never stay at a Days Inn again!!!!
    • 0
      Desi replies to Chris
      [***] you're probably  a Days Inn manager
    • 0
      Doug replies to Chris
      In the same respect, hotels should never have bed bugs, carpet stains, stains on sheets, residue on toilets, etc. and should allow guests to inspect the room before staying the night.
    • 0
      Lyn replies to Chris
      Chris I understand the cancellation policy but sometimes things happen like was being ill and missed the date.  Taking full money for no show, no breakfast eaten, no parking, no single mess in the room, not even one movement inside that room...  should not be charged full non refund. It's. That's greediness.
  • 0
    Days Inn Sucks
    The front desk guy at the N. Battlefield Blvd. location in Chesapeake, Va is EXTREMELY RUDE.  His name is Paul.  They need to train their employees to be professional and tactful.
  • 0
    Mark
    It is unethcial to have a "no cancellation ploicy" and then double dip on the room.  If they have a 100% occupany rate, they have lost nothing, and indeed made more than twice what they would have.
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