Cancelation policy

ComplaintsHotelsDays Inn

Complaint

0
kim mccormack
Country: United States
I too, am a victim of Days Inn  No Cancellation policy.  I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time.  That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web.  Regardless of policy, under some circumstances, most industries will waive the policy terms.  My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card.  I am not sure where I will go next with this issue, any advice would be appreciated.  I really think this company should be more sensative to their customers.

Comments

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  • 0
    Devon
    You must work for a Days Inn.  LOL!  Clearly not listed on their site and not listed when I booked through expedia until I went to cancel.  Then it popped up as Days Inn policy when I questioned it.  Therefore, it was not there to read.
  • 0
    No more Days Inn
    | 1 reply
    We stayed at a Day's Inn in Dayton,Ohio in July. Our room had bedbugs. I took one of the creatures to the front desk in the morning. Was told manager would call since he was out. Guess what, no call! Contacted customer service several days later. 7 weeks later, no satisfaction. Why they employ customer service reps is beyond me. Company line- You must contact the hotel directly, they are all franchised. Well, they didn't contact me the first time, they didn't contact me when Days Inn made them aware of problem. Added insult to injury with reimbursement of the portion of night's stay the Days Inn got. The portion that went to Hotwire (booking agent) they won't refund. Tired of being told 'there is nothing we can do' Bullcrap, that is why I stay in national chains, not mom and pop hotels. If there is a problem, I have a course of action. The Days Inn Sunshine Promise, what a crock. No way will I ever stay at a Days Inn or any Wyndham hotel.
    • 0
      Doug replies to No more Days Inn
      I agree, and if a hotel is a chain and "franchise" and you have to contact that individual hotel, why do they have a corporate headquarters?
  • 0
    Angel
    I also fell victim to Days Inn no cancellation policy, I called talked to Ken asked for his supervisor got transferred to customer service instead, talked to Roxanna and to Amaanda they where no help. I also will never stay at any hotel associated with Wyndhan hotel family.
  • 0
    Randy Goff
    | 1 reply
    My wife & I were stranded in Chattanooga on motorcycles with the roads flooded all over town.  I asked Days Inn to allow me to move my reservation one day in Cullman, AL to avoid having to ride through a severe storm.  They said NO!  No compasion for a stranded customer, only pure GREED!
    • 0
      AA replies to Randy Goff
      I totally agree!  Days Inn is very greey hotel.  No more stay in Days Inn no matter how cheap they are!
  • 0
    Phil
    I booked 5 rooms for 2 nights in Montreal for next year's Formula 1 race, it's in June 2010, 9 months from now.

    Today I heard the race date changed from June 6th to June 13th.
    Guess what?  9 months in advance "Days Inn" is sticking to their no cancellation policy.

    I get no "date change" possible and am $ 1,700 out of pocket so will need to cancel my group trip.  I contacted the hotel, the days inn customer care aphone and web site, and there's absolutely no "good will" to be found.

    I know I accepted the terms and conditions, but 9 months in advance they think the hotel won't find any takers for summer in Montreal?
    I can't even sublease them because I will need to be there are check in and would be responsible for room damage anyways...

    My last hope is someone from the corp office customer care or Montreal tourism bureau can ask for a good will guesture and just move my reservations out 1 week.
  • 0
    bill
    I did a reservation at daysinn too and need a cancellation cos my trip is cancelled. But surprised to see there is a "No Cancellation" policy.
  • 0
    bill
    is there nothing that can be done.. do they realize they are robbing people for trusting their hotel...
  • 0
    AJ
    Even though Days Inn states no  cancellation and no refund, I clicked on the AAA discount, not the 15% no cancellation and no refund. What kind of racket is it when they charge my card even though I tried to cancel immediately after making the online reservation. Not only will I never use their motel again, I will make sure my friends are aware of this policy. Thank goodness, I only booked for one night. Happy Thanksgiving to you, too.
  • 0
    Neal Brown
    | 1 reply
    I too have been victimized by Days Inn and there no cancellation policy.  Calling the 800-441-1618 number is absolutely ridiculous.  They support Days Inn and will not bend on any occassion.  I am taking the legal action route as I strongly believe that this is definitely a trap.  I will never and I mean never go to a Days Inn or recommend anyone to go there.
    • 0
      pam replies to Neal Brown
      I work for days inn bossier city you think the rooms horrible .some of the employees smoke drugs and they also drink liquor why they on the clock nothing been done it still going on
  • 0
    Neal Brown
    I agree.  They just ripped me off.
  • 0
    Larry
    I too am a victim of the "no cancellation policy". I book a reservation more than 3 weeks ago and cancelled the reservation 15 days ago. I still billed for the days reserved. There was no mention of the "no cancellation policy" until I cancelled the reservation thru Travelocity.
  • 0
    Bruce
    In my case, I'm being penalized for booking my reservation online.  The crux of the problem is that the daysinn.com website is, in essence, a travel agency. We had a change in venue at the last minute for a dog sporting event.  After checking multiple pages at the daysinn.com website for Canton, TX, the only pet reference I found was "Pets Allowed".  I passed my booking information on to my teammates and four more of them called the location directly and made reservations.  I was already inside the posted 72 hour notification listed when I booked, but was not offered a different rate that would allow cancellation.  The fifth person to call found out that there is a $10 per night, per pet fee at this location.  With three dogs, that's an extra $60 for two nights.  Everyone that had called to make reservations were able to call back and cancel without penalty.  When I called (within 2 hrs of booking), the manager explained that he couldn't cancel my reservation because I had made the reservation online.  He referred me to the 800-DaysInn phone number.  They couldn't help me for the same reason and transferred me to Customer Care.  Customer Care took my information and said a representative would call me.

    I received the call the next day and was informed that the pet policy was readily available on the website.  I asked her to show me where and she walked me through the tabs and where to "find it".  I told her that that was not readily available and I didn't see it when I was looking for it.  She said they could not cancel my reservation because the information had been provided and that I would have to call the hotel manager to cancel.  I asked her to have a manager call me instead.      

    I did call the hotel manager back and he was actually the only one that seemed to empathize with my plight.  He explained that the "travel agency" doesn't want to cancel because they will lose the commission.  He went further to explain that if HE canceled my reservation locally, they would still charge him for the commission.

    My case is still being disputed, but I'm sure it will eventually come down to me disputing the charge on my credit card when it shows up.  Sure seems like lousy way to run a business when you choose to alienate a customer for life over a few dollars of commission.  

    Customer service is dead at Days Inn.
  • 0
    Bruce
    As  an update to the post above, I made a few more calls to 800-Days Inn and transfers to "Customer Care".  After more stonewalling by the "travel agency", I told them the hotel manager explained why he couldn't cancel me without having to pay commission.  "Customer Care" finally relented and said they would call the manager to verify he was willing to cancel.  I told them to ask for Jack.

    After some hold time, Customer Care came back on the line and flatly stated my cancellation number.  I don't know that I'll ever book online again... with anyone.  I'll never stay at a Days Inn again.  For a few dollars of commission, they lose a customer for life.

    Don't be fooled by the name... "Customer Care".  They don't!
  • 0
    Cancellation policy is garbage.
    They screwed me out of 3 nights fee with the stupid internet cancellation policy.  I now realize the online reservation is a travel agency. So, I'm sorry about penalizing Days Inn, but I am purchasing manager for a 10,000 employee company, and have recommended that our company immediately cease using Days Inn.  It looks like my recommendation will be implemented starting July 1.  There are equivalent alternatives, and whether franchise or not, the Days Inn Brand just lost almost $1,000,000 in annual bookings!!  Also, my story was on local news tonight in one of the top 10 largest cities in the U.S.  Ahhh..he who laughs last!!
  • 0
    svm
    | 1 reply
    Cancelation Policy - no refund/deceptive practice
        
    I made an online reservation with Days Inn and apparently their policy starts off with a warning that reads "there will be no credit or refund for early departures, cancellations, no shows....." but I thought no problem; I won't be leaving early or requesting a cancelation once I reach the hotel anyway so I'm good to go.  My mind was set on the customary practice where you make a reservation and if you need to cancel, you can do so as long as you give advance notice.

    Approximately 30 days before my reservation I needed to cancel the room and that's when the mess started.  There were numerous calls with the corporate office at Days Inn talking to Rachel at 888-613-7891, and with their Supervisor Robin at 605-229-8071 both of whom were completely resistant to a cancelation and refund.  

    Rachel finally informed me that if anyone can give a refund it would be the General Manager whose name is Deepak Panchal at 209-826-9690, located at the Days Inn, in Los Banos, CA.  I spoke to him about the issue and he got so worked up that he hung up on me.  I then called him back and addressed his unprofessional attitude but he never apologized and maintained his ignorant stance.  I also called the corporate office to complain about his terrible customer service, but they didn't care much.  Finally, I took his nasty attitude in a complaint to the BBB who is currently investigating.  

    I encourage all readers to call these individuals and shame them for supporting this draconian and deceptive practice.  

    Days Inn and their family hotel/motels lost a good client over a one night reservation!
    • 0
      P Gomez replies to svm
      I spoke with the SAME PEOPLE ...Rachel and Robin...and got the same results ...NOTHING!
      My issue isn't with the Days Inn... it's with Ramada (Below is my post on every travel site I can get to)

      OVERCHARGED BY $2,000 usd!!! When we tried to get a refund NO ONE would help us! I reached out to the Corporate Customer Care (WYNDHAM Hotels), and STILL NO HELP. Initially they told me they would issue the refund, but then I received a call from the supervisor saying I was never told that and if I wanted to hear the recording I would have to get a subpoena! DO NOT STAY HERE UNLESS YOU DON'T MIND BEING RIPPED OFF!
  • 0
    lana
    I made a reservation at a Days inn in Ridgeway, Va. It was for 3 days, and a promotion for the 3rd night to be free! And it would only be 40 bucks a night, which meant two nights would be 60 bucks and the third free. I said okay the rates not bad! We drive out her get here at 9 pm, get our room key. Our door handle turned the wrong way, had to shove on the door to open it. Then we proceeded to check the room out. The Bathroom had mold in it, the bath tub was covered in like 20+ cigarette burns, the towels had holes in the you could put your arm through right in the middle! One of the sheets had a dark brown stain on it, I believe it to be a blood stain. The room was buzzing with like 5 stink bugs, we kept killing they kept coming. The lights flickered, remote was dead. HBO signal awful, and the internet hopped off and on every couple of minutes. Their complimentary breakfast consists of inside their minuscule office, some coffee and bagels. Oh and you have to bang on the door because they keep it locked and have to be buzzed in to get a styrofoam cup of coffee! I called hotels.com to fix this, then days inn, and they did not help us get a refund. Refused to refund atleast $60 dollars of my money. Instead gave us a different room in this god forsaken place. We get a different room, find roaches, but its a step up! We decide to stay since they compromised with us. Now My husband and I have three ferrets, all in a cage outside in the parking lot locked up inside a trailer,  not once have they been in our room. Later on our 2nd night I recieved a phone call how I was going to be getting a 30 dollar upcharge because I have pets in the parking lot.

    This has been my worst experience with a hotel I have ever had. I'm completely surprised how rude the staff is! They curse in front of me in Hindi when I can't understand them! I feel like Days Inn simply stops being nice after you give them your money. Then they think up ways to get more. Next time you think of the reasonable prices of Days inn think again and spend the little extra. There's a reason most places cost more! Plus when it says 2 star out of 5. Read why. :(
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