Cancelation policy

ComplaintsHotelsDays Inn

Complaint

0
kim mccormack
Country: United States
I too, am a victim of Days Inn  No Cancellation policy.  I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time.  That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web.  Regardless of policy, under some circumstances, most industries will waive the policy terms.  My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card.  I am not sure where I will go next with this issue, any advice would be appreciated.  I really think this company should be more sensative to their customers.

Comments

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  • 0
    karen
    Very impolite service, I just gave 11 days notice and was told I could not cancel....I said I had to....I was told again I could not cancel. THis was the manager I was talking to. I will call my credit card and make sure the transaction does not go through. I was not informed of the cancellation policy when I called to reserve, most hotels say 24-48hrs...have travelled enough! Very disappointed in the days inn flamborough ontario. Perhaps a manager with better customer service would help!!!
  • 0
    Emiloo
    My husband made reservations over the phone (no contract or policies disclosed) for a few days during the the Fort Worth Stock Show. Our pig died, so we thought we would save ourselves the trip and expense since that was the reason for it. The hotel rates were jacked up all over the area because of the Super Bowl the same weekend, so the rates he got were definitely not the cheapest. He called at 7am Tuesday (today) to cancel rooms for Thursday night through Saturday night which they will no doubt be able to rent again. They told him the room was "guaranteed" and that cancellation was impossible. We live 400 miles away, or he would have driven over to talk face to face with this foreign (expletive, expletive) he talked to on the phone. When you know they have a million people tapping their toes to get a room, there is no need in cheating people. I know there have been cases where this has been resolved. I won't let it go.
  • 0
    Angie
    I as well am a victim of days inn no cancellation policy! It was the days inn city center beach 500 East Pacific Coast Hwy, Long Beach worst customer service, the manager was a nightmare, and was rude. I don't know how these places stay open with horrible management, and service. Days Inn should be ashamed to let there hotels franchise by worthless people who can't even refund a room. One thing is a fee which is understandable, but to keep the full amount is plain robbery. I will never go to any Days Inn again as long as I live. I might add that be careful with the google photos this days inn was in the worst neighborhood in Long Beach looked trashy, & definitely not safe. Every third party retailer should be ashamed as well because sending us to these trashy not professional places is bringing them down as a company. DAYS INN CHECK WHO YOUR FRANCHISING TOO!!!
  • 0
    Another Former Days Inn Customer
    I have a lot of the same issues as everyone else.  I wish I had read these comments first.  I will never stay at another Wyndam property again, even if it means paying more somewhere else.
  • 0
    Shon
    My advice, if at all possible, do not stay at a Days Inn.  I had the unfortunate misfortune of being ripped off by The Days Inn located in Alexandria Virginia. They had coupons posted in a coupon book, but when I presented the coupon I was told that they no longer accepted Coupons even if it was not expired. This was my second terrible experience with this chain.  The first bad experience was when I was charged a different amount from the amount quoted.
  • 0
    Jerry Brownfield
    The Motel in Shreveport,  La. is doing something illegal.  The clerk made a copy of my drivers license and a copy of my Charge card for there records.  This happened  5-7-11 8:15 p.m.--  I immediately cancelled my reservation on the location.  I was very upset with still situation.   End of Message.
  • 0
    WOW
    I never heard of a hotel doing this. I thought you are able to cancel reservations...I was a victim as well. I am not even due to check into the hotel until Friday the 27th and since I called to cancel they took the money out of my account today.
  • 0
    BillB
    Check this one out: 4 months ahead of time, I clicked to "RESERVE" a room at  the HIGHER cancellable rate because we were unsure if we needed a room that night. Once certain, i would then, later on, go back to the site and confirm for the lower "14 day advance rate". THAT was my plan.  I clicked on the HIGHER RATE, and their website..the Days Inn website, lowered the rate to a "14 day advance rate"..along with icon to RESERVE (yes "reserve", not "prepay"). I clicked "RESERVE, and typed in CC info. The wording on the screen was vague...i knew i didnt want an advane prepay,but they were giving me the rate anyone even though i literally clicked on the HIGHER rate. I was relying on the website wording that said "card will be charged at time of checkout". I was okay with that.

    Then, I typed in the COMMENTS section also: "please confirm that this is RESERVATION only and not prepaying"  I could not type in any more info due to limited space.

    Who wants to guess what happened?   These creeps billed me a week later ! They said they saw the "comments" but their internal policy "allows us" to bill the credit card immediately "REGLARDLESS of what the customer says in the comments section".  when i asked "why billed" they replied that I had confirmed the lower rate, which "allow us" to charge the card immediately.  I told them THEIR computer system changed my higher rate to the lower rate AND i questioned it on the screen.  They said "no refund"..even though i had not yet even asked !

    I went to the main 800#. They FINALLY agreed that the local franshise should refund. Local franchise owner refused. amazing!

    So. next step: is the state attorney general office. My "out" on this is that Days Inn told me both in phone and in writing that they ignored my request that this was intended as "reservation only and not wanting to prepay".  I thought it was VERY odd that they would change my chosen higher rate to a lower rate. then they changed it to a lower rate so they cold use their own internal policy to rip me off. ..and obviously..it;s not just me beng ripped off.

    ADVICE:
    1- State attorney general office
    2- local BBB complaint.
    3- small claims court
    4- have an yattorney freind you have call them on yoru behalf.  CALL the local franshise owner..

    This is a huge scamm that Days Inn has going on..and evidently it's a common practice that all of their franshise owner are compicit in. Probably calls for a nationwide class action lawsuit.

    Honestly, i "reserved" a room...and they lowered the rate..and then, in VERY vague wording, led me to believe i was making a reservation when, in fatc, they had every intention of billing me --and anyone else -- as soon as i hit enter.

    It's called fraud.  and I'm not going to let them get away with it.

    You should all contact your state attorney general office. its a simple form.
  • 0
    Mrs. Katheryne MacC L
    I am sickened by all these stories of Days Inn/Wyndham and their UNWAVERING GREED!!!  As nomadic workers, my family and i have lived in motels for almost five years now, staying mainly at ones in which some kind of "rewards" system is offered, such as Wyndham.
    We quickly grew to despise this corporation whose franchisees are mainly foreigners who often speak little English and have no sense of TRUE HOSPITALITY!  They 1) dream of coming to America to get some piece of "the pie", 2) they've taken over the lodging industry to the extent that accommodations and service provided "feels inhuman", "all about the numbers", and even "feels stingy" in regard to worn-out furnishings, stained walls, unpleasant bathrooms/towels and badly made beds, 3) they don't wish to assimilate and so, consequently, can be quite off-standish toward the customer -even DOWNRIGHT RUDE, 4) and how many millions of our hard-earned American dollars do you think they siphon back to their homeland???
    DAY'S INN is one of the WORST brands of Wyndham.  We have often been cheated, lost possessions, and received terrible, compassionless service by this outfit -its franchises and the dern "CUSTOMER CARE LINE", which never answers and seldom "CARES".
    My sincere sympathy to all who have endured this stress!  DON'T GIVE UP YOUR DISPUTES!!!

    DAYS INN'S (heck, Wyndham‘s) new slogan:
    At Day's Inn, we don't want your stay to feel like home.  In fact, if there is anything we can do to make you feel like we care only for your money, we’ll do it!  Enjoy our luxurious particle-board furnishings -you might just find a bottle of vodka and enough ketchup smears in the drawers to complete your meal.  Rest comfortably on our 250 thread-count sheets that may or may not entirely cover the mattress.  Oh, and if there are no mattress pads or blankets on your bed, don’t bother asking the desk for a replacement, as we are raising our bottom-line by scrimping on items that require laundering.  Sleep well knowing that your wall HVAC unit will pump a bouquet of cigarette smoke into the room.  And, if you decide to sleep in, our somber-faced housekeeping staff will pound on your door between 7 & 9 o-clock in the morning.  Barge-ins no charge.
    GREED AND POOR SERVICE -A PROMISE AS SURE AS THE SUN!

    Mrs. Katheryne MacC L
    prolife.adventist@yahoo.com
  • 0
    Truely Upset in Vermont
    I am deeply saddened by the comments I have just read.  While my family was not a victim of the "no cancellation" policy, mainly because I prefer to call to book my hotel rooms (I like to ask questions), but instead they sold our room because we were not in by a certain time.  Here's the story:

    Driving home from Columbus, OH to Vermont with a stay over in Utica, NY.  What should have only taken 7 hours ended up being a 12 hour drive due to my 5 year old coming down with an extremely high fever about an hour into our trip.  We gave him Tylenol and he settled down.  Knowing we had a 24 hour cancellation on our room and it was too late or we would be charged, we powered through.  (Now I kick myself for that.  It was a stupid mistake)  When we arrived to our hotel I went in to check in and they informed us that they canceled our room. When I shockingly asked why they told us that if you are not in by 10pm and they are full, they run your CC# and if it is declined they cancel your room and sell it to someone else.  After that war broke out.  I informed the rude attendant behind the desk that when I booked my room I inquired about several things when I made my reservation because remember, I like to ask questions.  The first thing I asked was whether or not my card would be run and I was assured that it would not, it was only to hold the room.  The second thing was that I told them very clearly that I would be paying cash for the room when I arrived and not using that CC#. NOT at checkout, but when I arrived.  I purposely gave them non valid number so they couldn't run it and get my money ahead of time.  Of course they were booked and we had no room to stay in.  After arguing at the guy I walked out saying that I would be calling to file a complaint and he yelled back at me, "Who are you going to complain to?"  Almost like he knew the customer care line was a crock.  I tried to call it to night to file my complaint and it rang and when to their hold message for over 45 minutes.  One of two things is happening here...either they are full of complaint calls or it is a dummy line.  I am going with the latter of the two.  Needless to say, tomorrow I will be calling the hotel manager, NOT that I expect to get anywhere, but maybe for my own peace of mind.  I would say to anyone that I do or don't know for that matter....NEVER STAY AT THE DAYS INN IN UTICA, NY!!!!  Instead say at the Hotel Utica.  When I called to inquire about a room at midnight that night and told them what had happened, they put us in a king suite for the price of a single queen room, plus gave us a free meal in the morning.  Talk about customer service.
  • 0
    Phil
    You people really need to read the fine print. The website CLEARLY states the cancel policy on all of them. I have had to deal with Days Inn Customer care 3 times overall. The first time was with a expedia reservation, in which the hotel, and there cc told me they don't have control over those reservations because you pay expedia, and expedia pays the hotel a different, lower rate. It us up to expedia to cancel. The other 2 times were when i booked the non cancelable rates and had to cancel. The first one was due to weather, and went extremely smooth. I called there customer care, who promptly called the hotel while i was on hold, and within 2 minutes provided me with a cancelation number. The second one didnt go as well. We had a medical emergency in the family and i called to cancel. The hotel would not let me cancel without proof, and i promptly called there customer care. after a 20 minute session where the cc person called the hotel, she told me at that time there was nothing she could do because the hotel refused to alow me to cancel. I was not happy, but she said that she would forward the case. After the call i hung up figuring that that was the last i heard. but wouldnt you know it after a few days i got a call from the corporate office saying that they where reviewing my case and the hotel had so many days to get in contact with me. well the whole time went by and i didnt hear anything. A day after i was to get a call from the hotel, corperate called, and explaned the situation to me.At the end of the call i was offered full compensation for what i was charged, and after 3 weeks, i received a check from them. There customer care line has my graditude, but some of the hotels are hit and miss from what i have found
  • 0
    C&H
    The Days Inn in Wildwood NJ is a huge SCAM as well.  We made reservations in early September for NEXT September 2012 and cancelled the reservation in early October.  They have kept a "fee" of 25% of what our total hotel bill would have been which is a crock of $hit.  There is no reason for them to keep a dime when somebody cancels that far in advance.  Days Inn corporate needs to look into their practices.
  • 0
    PISSED OFF
    I complete joke, and unethical practices.  they deceive the customer at the same time as trying to help them by providing a worthless discount.  I could not cancel, change the date or receive any type of credit for a reservation made in February.
  • 0
    katie jordan
    I never made a reservation with my credit card, I was actually a victim of CC fraud.  Someone made a reservation to a hotel in North Carolina, I am from Florida.  When I called to speak to someone about why my card was debited no one could help me, they told me that I had made a reservation with this card and did not cancel so it was charged even though I never stayed in this hotel or even made the reservation myself.  I am beyond mad with this hotel chain and will never provide service for them again.  I even called the corporate headquarters and they couldnt help me either...AHHHHH!!!
  • 0
    Anticipating a headache
    I JUST made a (one) reservation online with Days Inn in Wauwatosa, WI and, rightfully so, was satisfied with the lower rate I got. I was even aware of the no cancellation policy - and I was fine with that. However, when I went to check my email for the confirmation, I had TWO different confirmation numbers....so I called them immediately and voiced my concern about how I only made one reservation but received two different confirmation numbers. They cancelled one of the reservations and informed me that I would not be charged. ->We shall see.
    I think I'm going to contact my bank and make sure things don't go through....just to be safe.
    From a lot of the posts on here it seems as though I should just anticipate a headache from Days Inn. (sigh) Time will tell. I'll come back on here and update as to how things panned out.
    Wish me luck.
  • 0
    T  B
    We also booked with  Days Inn.....never again.
  • 0
    gette
    i have a reservation in vermont and my paper shows cancellation :must do so by 4:00 on the 11th of august...which i did not need to do...but it states on the paper i have under cancellation policy.and my reservation is for the 13th,,
  • 0
    TLA
    I HAVE STAYED IN THE DAYS INN AT THE SAN JOSE CONVENTION CENTER FAIR GROUNDS THE MANNEGER DOSENT KNOW HOW TO MANNAGE AND THE ROOMS ARE THE MOST DISCUSTING AND FILTHYEAST EVER DONT STAY HERE ITS BAD AND THE ROACHES TAKE OVER THE ROOM
  • 0
    Janice
    I just made a reservation with days inn at booking.com and when I hit confirm it told me there is a $100 cancellation fee which is charged by days inn and booking.com I am enraged and I am calling my credit card company and will not pay this fee and I am contacting consumer affairs!!!!!
  • 0
    S.Viv
    Days inn hotel is disgusting and their staff are frightening. I booked a reservation via a front desk agent in the Charlotte Nc airport location. No policy was explained to me although I clearly exPlained that there was a high possibility my trip may be cancelled. When I called trying to cancel the same person was extremely rude and even went as far as to hang up the phone. Needless to say, they refused to issue me a refund. Do not do business with days inn. This company is beyond seedy.
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