do not buy a timeshare from Bluegreen

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Complaint

+2
Ben Travis
Country: United States
Do not...I repeat...do NOT buy a Bluegreen timeshare under any conditions. No matter how sweet it may sound, it is a rip-off. My wife and I bought one, and we are in a continual state of regret about it. It is virtually impossible to sell (the same amount of points we bought for $10,000 are selling for about $3,000 online), plus we have yearly fees of about $700 that must be paid for us to even be able to keep using it.

Here are some of the things you may not hear while you're in a Bluegreen presentation... we didn't:

-each year you will have to pay both "maintenance fees" and "club dues," which for us amount to over $700. If you don't pay, you can't use any of your points at all until you do pay.

-many of the resorts they tell you about can only be booked in 7-day increments, which means you'll take that trip and no others for two years because you'll use up all your points on that single trip.

-we just found this one out... if you don't have the points, you can't book a trip... for example, we get 12,000 new points in July, so I called to book something in August. Well, I can't do that until I "have the points." Of course, by the time the points actually show up, all the places will be booked for the summer. We're all paid up on maintenance fees and club dues, so we will definitely get the points, but too bad... we have to wait. The person on the phone even sympathized with me and said he understood what I was saying, but too bad.

-they say they will help you rent your timeshare, but this is a joke. Your timeshare will never rent for anything near what you need to maintain the fees on it, much less pay it off.

-take a look at this web site to see what points are actually worth if you buy them on eBay: http://popular.ebay.com/ns/Real-Estate/Bluegreen.html If you really desperately want Bluegreen points, don't buy them from Bluegreen.

-they tell you that you can book things just a day or two in advance, but this is almost never possible in real life. Things are booked up months in advance.

Owning a Bluegreen timeshare is like a weight that you have to drag around with you for the rest of your life. There are many places that will rent timeshares if you like that kind of thing, and you can usually get them fairly cheap and without any obligation for the future. When I imagine paying $700 a year for the rest of my life, it feels amazingly scary. Don't do it. You're locking yourself into something that will never end when there is absolutely no need to do so.

They give you the free trip, then take advantage of how little you've researched timeshares when you're in the presentation. They tell you this price can only be offered this one time, and that you can't take another trip. It's all cheap sales techniques, and they wouldn't be necessary if it were something people really benefited from.

We even looked on the internet during our sales presentation... if only I had come across a letter like this, we probably wouldn't have bought, and we'd be much better off. At least take a few days to think about it. If they can't give you that long to think, they're tricking you anyway.

Buying a Bluegreen timeshare is a terrible decision. They, like many salespeople, will tell you whatever you want to hear to get you to buy, knowing that they will not personally be accountable for any misrepresentations of the truth later on.

One thing they promised us is that we could rent our timeshare. Now they've done away with that aspect as well, so you either use it, keep paying about $700 in fees each year along with whatever you paid originally, or you just lose the points. Every letter we receive is something else they're taking away from us.

The most recent thing that happened was that we had tried to rent ours out for 10,000 points (most of our points) before they decided to stop letting people do that. So I called today, 10 days in advance, to check and make sure it was rented, since this is the cut-off for when I can cancel without losing points. So the guy on the phone told me that yes, it is rented. And I asked, "Well, what happens if the people cancel sometime in the next 10 days?" He said, "We don't have any control over that, sir." And I said, "I understand that, but I don't either. So what happens to my points if they cancel?" And he said, "Well, you lose those points."

So some renter I don't even know can decide to back out at the last minute, and I lose 10,000 points and don't get to travel or make any money from my timeshare for 2 years! That seems fair...

Everything Bluegreen does seems to be a way to get themselves more money and screw over their "valued customers."

And Bluegreen, if you're reading this, don't bother calling me trying to get me to revoke the complaint... we're trying to sell our timeshare as quickly as we can and hopefully never have any interaction with you for as long as we live.

Comments

  • 0
    Steve M.
    | 1 reply
    Many of these messages confirm what my wife and I feel after buying in Aug'09..Didn't get a chance to do alot of research(meaning any) before purchasing..Submitted a cancellation notice within in the 10 day period but it was not received until after the 10 day cancellation period, so BG says I'm still responsible for full contract..Also received call from sales guy and he tells me there will only be a penalty of 10% to cancel..Another round of lies and misinformation!!!  Anyway, sticking with our decision to cancel..Will submit to TOA, TUG, and AG..Maybe nothing will happen, but we are not giving these people any more money.
    • 0
      scare replies to Steve M.
      you have to cancel you credic car o debit car they have you number an they will take money from you debit o credit card
  • 0
    sherry
    I agree the salespeople lie we was promise no mf for a year but that did not happen we was billed anyway now we cannot use it. they really do lie
  • 0
    itsmejan
    I would join a class action suit. Thet were not only deceptive ,but also illegal in their transaction with me. I coul not even take a vaction this year because ok them.
  • 0
    itsmejan
    I agree on flexibility issue,but that was in their sells pitch FLEXIBLE.
  • 0
    itsmejan
    You can sell on ebay ,but the "extras & perks will not be included. You can sell on Pinnacle , they are authorize to sell Bluegreen and can pass on the  extras to new owner. No matter where or how you sell,you will only get pennies on the dollar.Maybe you can get lucky and get nickle on the dollar. Would be easier if Bluegreen just went bakrupt.
  • 0
    DiPian
    They are correct by calling it a vacation club.  I own BG plus 2 timeshares.  The difference is that I am entitled to stay ONLY at my resort for no extra charge (exchange fees) on the time shares and I can stay at ANY BG property for my vacation club for no additional fees.  Plus, if you were so sure that this was a time-share presentation and didn't want to purchase, why didn't you get up and walk out?  Even though I own,I wasn't held at gun point to purchase.  I have actually walked out of presentations that weren't of interest to me.  There is nothing making you buy the deal.  Since you already own, why not make the best of it?  Join the Bluegreen Yahoo group.  It is owners that help you learn the ins and outs and make the best of your purchase.  They also give you tips from experience at the resorts.  It is not a bitching session.  It is an educational group.  I was disgruntled with BG at one point, but when I learned how to use my points to my best advantage to have great vacations, I am having great memories with my family and seeing a lot of nice properties.  Look for the positive, not the negative because there is alot of positive to experience.
  • 0
    Tammy
    Jim (June 9, 2009) I am very greatful for your comments. My husband and I almost purchased from BG. However, we backed out when doing the paper work due to the high MF that were down played during the presentation. We were not comfortable not having time to research the company. This organization is definitely not an organization that would work for us! My husband and I travel a lot however, we NEVER plan anything concrete a year in advance. We were told we could easily book when we wanted to. Also the MF that you have to prepay for the next year points was also NEVER discussed.Hopefully that was going to be discussed during the paper work but I doubt it. Thanks again!!! You saved me from a lot of stress, frustration and yelling.
  • 0
    more purses
    I have nothing good to say about bg,The maintance fee's are awful I pay and Pay,and now time's are very tough ,we were told you could us your trip's as a tax writeoff to check on your property's how ever when we did are taxes they had no knowledge of such a thing so we are screwed again.The fee's and the checkin fee's and the yearly upkeep fee's and the cost of it monthly is overwhelming.some one please help me I am drowning.
  • 0
    Carol
    I have been a bluegreen owner for a # of years. I book anywhere from 2 nights to 6 nights depending on where I'm going.  Although I have had difficulty booking bonus nights, I did so recently at Myrtle Beach and used a combination of regular points and bonus nights to stay at Myrtle Beach and Charleston during the week. You can borrow points if you don't have enough points in the current year (as long as you pay your dues are paid). It's unfortunate that your sales rep didn't explain all the benefits of the program and offer tips on getting the most of the program. Once you take the time to learn more about how to work the system and make reservations, you might be pleasantly surprised. Bluegreen continues to add more benefits and options to their program and are listening to their customers to add more features.  Use the website, the info you received when you purchased and ask questions.  Good luck.
  • 0
    Janiebear
    | 2 replies
    We bought ours last year and I knew it was a bad deal, but hubby just had to have it. They wore us down after 4 hrs, promising us that after the first year we didn't think it benefited us BG would buy it back with no hassles. I should not have given in because now we can't get rid of it and the maintenance fees are terrible. Very frustrating.
    • 0
      800wildcat replies to Janiebear
      | 1 reply
      The maintenance fees are blatant price gouging.  I have 8000 biennial points, that would not even get you a week every year at many resorts.  But, for the benefit of the doubt, let's allow that it averages one week a year.  My bill this year was for $761 for MF.  Multiply that times 52 and their saying it cost $39,572 per year to maintain ONE unit???  Then multiply that times the number of units in the building - even if it's a small place and has 50 that would be $1,978,600 per year to maintain the building.  Or over $5,557 a day just to maintain.  Don't forget, we own the property, so everything in the place is paid for.  How can the heat, mowing (once a week?), housekeeping (which isn't done daily), a few staff people and a few other odds and ends cost over $5k every day?  Must be the sales staff is included in that figure....  I can certainly maintain my house that sits on 4 acres as well as the 3 outbuildings AND PAY THE MORTGAGE for far less than $40k a year.
      • 0
        jeff replies to 800wildcat
        I was a sales rep In the timeshare industry. After being ripped off myself, I began to help people terminate their timeshares. The truth is that it's not easy but it can be done. Email godsman73@gmail.com
  • 0
    maurice j rhoades
    i too am a member in mo. i have filed a law suit in taney co. branson against big cedar lodge . my ph is 417 264 2240. i could use your help to testify in court against these pigs. i will do the same for you
  • 0
    maurice j rhoades
    sorry to all you bluegreen owners (or should i say non owners). i know what you are going through. i have filed suit in taney county missouri at branson, against big cedar lodge and bluegreen inc. this tick needs to be removed. any one who lives in missouri and wants to help me with this case i would return the favor when you take your case to court. i am afraid thats the only way you are going to be able to get out of this without paying bluegreen for the rest of your life. feel free to email me and i will give you my home phone.
  • 0
    Arijana
    HI, Maurice,

    I tried calling you today and no luck, i'll testify against them, they scewed us over pretty bad too. PLase give e a call at 518 636 6114 or email me at: ariptt@msn.com
    I'm looking inot suing them as well.
    Thank you
  • 0
    sammytoad
    I will tell you what they told me...after I called them to ask what to do since I could no longer pay the fees and taxes and maintenance since my husband had just passed away.  They simply said that if I didn't pay them they would ruin my credit....so much for being sympathetic to my plight.
    I then proceeded to sell my 2 timeshares to another owner for 1,000 each...yes that's right because no one wants a timeshare...they are a dime a dozen.  Well we started the process in May and here it is October and they still haven't transferred the title.  They told me it would take 60 working days and it would be in the mail...they lied!
  • 0
    reeled in too
    SCAM SCAM SCAM!!!Buying a Bluegreen timeshare is a HUGE mistake.  They engage in deceptive sales practices from moment one. This company has lied to me on more than one ocassion. Also, don't bother with resell companies either. They are also an exspensive scam. I spent even more money through a "Timeshare Owner's Advocate" with no results. I cannot seem to get rid of this thing. I am currently researching a class-action suit. I have done nothing but throw good money after bad; And to all of you who say owners are whiners or that you like your timeshare -- PUT THE KOOLAID DOWN.
  • 0
    kim
    My husband and I took the "tour" less than one week ago for Blue Green's Big Cedar and Falls Village, Branson.  We have been suckered in to both an RCI resort in florida and an Interval Resort at Branson.  We were determined to just do our time, get our freebies and leave.  And wouldn't you know it, we ended up buying!  Holly and CJ were good!  But we finally came to our senses after, and mailed the certified letter cancelling our contract before we even left Branson.  Now, since coming home and researching Blue Green, I am so glad we did.  I wish you the best as you proceed with your complaint.  I am sure if you go more public with this, you will get HUNDREDS on board with you!
  • 0
    Jay
    Been BG owners now for 5 years, and every year about this time I curse the day I bought it. Just think of the vacation you can but with 625 dollars in MF and dues then 167 a month x 12. yes this year I will pay it off then sell it at a fraction at what I bought it for. The most expensive lesson I have learned to date. I am serious I have never lost money on anything except this. Owned boats cars real estate stocks, but I can freely admit among friends here I am going to take a bath on this one.  I would be intrested to know how the law suits are turning out, and If the company has gone bankrupt. Lastly the main reason that decent collage educated people by into this is because the salesman are GOOD. They lie, tell you what you want to here, and it really does look good untill you try to use it and truly see what you have bought, then it is to late. To date 167 X 60 = 10020.00 625 * 5 = 3125 grand total 13045.00.

    Never used PRICELESS. I going to go fix myself a drink now! Good luck BG owners, hopefully this time next year I can take my little check from the sale and the drinks are on me.

    Latter, post with any news.

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