Whirlpool Products NOT Reliable
Complaint
t.nelson
Country: United States
Hello, my family purchased a Whirlpool Waher and Dryer (Duet) about 6 weeks ago. The Washer stopped working on 1Aug2007. The earliest repair date that I coudl get form A&E Appliance is 16Aug2007.
Since we bought the pair through Army Air Force Exchange Service (AAFES) they helped us get the defective Wahser replaced. We have hauled several load of laundry to the laundromat since 1Aug. I cannot believe that the MAde in America products that we spent our hard earned money on broke so soon, and were going to take almost 3 weeks to be repaired.
Incidentally, the Controller Panel went out on the Washer and AAFES is still waiting for WHirlpool to send them 2 of the 4 parts ordered on 3Aug to repair the Washer. We will not invest in another Whirlpool product. I am glad that I went on the website and saw the manufacturer names associated with Whirlpool. Please do not send me another "canned" email response to my query. I already have 3-4 of them, they just make me more irate that I spent our hard earned money on your product(s).
Since we bought the pair through Army Air Force Exchange Service (AAFES) they helped us get the defective Wahser replaced. We have hauled several load of laundry to the laundromat since 1Aug. I cannot believe that the MAde in America products that we spent our hard earned money on broke so soon, and were going to take almost 3 weeks to be repaired.
Incidentally, the Controller Panel went out on the Washer and AAFES is still waiting for WHirlpool to send them 2 of the 4 parts ordered on 3Aug to repair the Washer. We will not invest in another Whirlpool product. I am glad that I went on the website and saw the manufacturer names associated with Whirlpool. Please do not send me another "canned" email response to my query. I already have 3-4 of them, they just make me more irate that I spent our hard earned money on your product(s).
Comments
I also had problems with my then brand new microwave/exhaust combo. It was put into our brand new home when it was built and never ever exhausted properly. I called whirlpool within a month of its installation and the repairman said it was working properly but that they don't as a general rule do a good job exhausting. I wish I would have gotten rid of it sooner because it ended up doing cabinet damage - it destroyed the cabinet that it was installed next to. Because it didn't ever exhaust, the cabinets had to endure all the built up condensation which, over the years, damaged it to the point of having it replaced. (We didn't know that extent of the damage until we removed the microwave and saw that the cabinet was completely destroyed.)
Oh my Whirlpool dishwasher never did a good job cleaning the dishes. I always had to wash them by hand first and if I didn't really clean them, I'd find bits of food or washing detergent left behind.
Don't even get me started on the Whirlpool oven unit. The numbers on the dial wore away within 1 year of purchase. (Maybe I clean too much!)
Anyway, never Whirlpool again.
Lois, Florahome, Fl
Model GR563LXSS1
Freezer has failed at 35 degrees F after 4 months of operation.
No 24-7 phone service or torubleshooting guide available at whirpool.com
I am elderly also and cannot haul all this to the laundrymat. I do not know what we are going to do.
Its not digesting that such a good company can do it.
Service ordered replacement piece but will be available in few months only. However, serviceman offered me if I pay directly to him with no guaranty he could fix it the next day. What's going on? Can someone help me?
After that we had a further 4 Service calls. Each time the Engineer did not have a part or did not have the proper test equipment.
To date (13the February 2009) the appliance is still not working and we constantly have to keep chasing Service & Customer Care to get anything happening.
What a dreadful company and product. No one cares and there is a distinct lack of credibility.
Never again will I deal with Whirlpool.
Trevor Sams. UK
Piece of crap.