This Company Is A Fraud
Complaint
Robert Taylor
Country: United States
Royal Holiday sold us a time share on the agreement that they would purchase my existing time share. We made it perfectly clear to them that this entire deal was contingent upon the purchase of our time share and that we could not afford it otherwise. They made guarantees that our time share would be purchased within 180 days from the time we signed. We then took their advice and opened an account with RCI that would give us 6 months of no payments and no interest with the understanding that it needed to be paid in full before 6 months were up to avoid any interest. No problem we thought since we had a guarantee from them to buy our time share.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
Comments
Gloria Catala
Estes fraudadores já estão também aplicando golpes no Brasil, conheço algumas pessoas que foram vítimas.
Mi nombre es Raul Gonzalez y yo tambien he sido victima de estas companias de tiempo compartido. En el 2008 compre una semana en Hacienda del Mar en Puerto Rico, y cuando decidi ir de vacaciones, note muchas diferencias entre lo que me prometieron y la realidad. Al realizar esto llame a un grupo que me ayudo a cancelar mi contrato y recobrar mi dinero invertido. Estuve tan satisfecho que ahora trabajo para este grupo de derechos al consumidor que ayuda a duenos de tiempo compartido, que sienten que les han mentido, han sido victima de fraude o si han sido envueltos en una compra que no han querido. El nombre de este grupo es Timeshare Advocacy International LLC. Y ayudamos a nuestra gente cancelar su contrato con la compania de tiempo compartido y en muchos casos, recobrar parte si no todos los dineros pagados hasta ahora. Les invito a visitar nuestra pagina www.timeshareaide.com para que lea mas sobre nuestro grupo y realize que si hay ayuda y no tenemos que ser victimas de estos estafadores mas nunca.
Mi numero de contacto es (800)339-9820 x226
Mi correo electronic es jr_gonzalez1974@yahoo.com
Espero oir de usted si necesita mi ayuda!
My name is Raul Gonzalez and I too was a victim of timeshare fraud. In 2008 I bought a timeshare in Hacienda del Mar in Puerto Rico. When I decided to go on vacation the next year I noticed a lot of discrepancies between what I was promised and reality. When I realized this, I turned to ad advocacy group that helped me cancel my contract and recuperate the money I invested. I was so satisfied with this service that now I work for this consumer rights group that help the individual timeshare owner who feels that they have been misrepresented, lied too or coerced in the buying of the property. The name of this group is Timeshare Advocacy International LLC and we help timeshare owners get out of these fraudulent contracts and in most cases recover part of the money, if not all that was invested. I invite you to visit our web page www.timeshareaide.com and read about this group and all the testimonials of people like me. We need to realize that there is help and we no longer have to be victims.
My contact number is (800)339-9820 x226
My email in jr_gonzalez1974@yahoo.com
Please feel free to contact me for any advice or if I can be of assistance
Mi nombre es Raul Gonzalez y yo tambien he sido victima de estas companias de tiempo compartido. En el 2008 compre una semana en Hacienda del Mar en Puerto Rico, y cuando decidi ir de vacaciones, note muchas diferencias entre lo que me prometieron y la realidad. Al realizar esto llame a un grupo que me ayudo a cancelar mi contrato y recobrar mi dinero invertido. Estuve tan satisfecho que ahora trabajo para este grupo de derechos al consumidor que ayuda a duenos de tiempo compartido, que sienten que les han mentido, han sido victima de fraude o si han sido envueltos en una compra que no han querido. El nombre de este grupo es Timeshare Advocacy International LLC. Y ayudamos a nuestra gente cancelar su contrato con la compania de tiempo compartido y en muchos casos, recobrar parte si no todos los dineros pagados hasta ahora. Les invito a visitar nuestra pagina www.timeshareaide.com para que lea mas sobre nuestro grupo y realize que si hay ayuda y no tenemos que ser victimas de estos estafadores mas nunca.
Mi numero de contacto es (800)339-9820 x226
Mi correo electronic es jr_gonzalez1974@yahoo.com
Espero oir de usted si necesita mi ayuda!
We also feel we were scammed by this outfit in Cancun In Jan.also.
Can you let us know if you have any luck. We are in Western Canada
raprichi
Can you please send any details you may have about canceling the contract with the Royal holiday scam.
Thanks in advance.
palmerrp@telus.net
All verbal promises are void as stated in the small print in the contract.
There is no mention in the catalogue about all inclusive fees but when you check the internet at the all inclusive hotels the is an all inclusive fee from $60 USD per night per person which is compulsory,this lessons the value of the membership.
It is just as cheap to look for a better deal on-line,without signing up to any club.
The $27000.00 USD cost of our contract could balloon the total cost to over $60000.00 by the end of our contract.
DO NOT SIGN THE CONTRACT.
raprich1
If you find out about how to get ones money back please post.
Thanks
All verbal promises are void as stated in the small print in the contract.
There is no mention in the catalogue about all inclusive fees but when you check the internet at the all inclusive hotels the is an all inclusive fee from $60 USD per night per person which is compulsory,this lessons the value of the membership.
It is just as cheap to look for a better deal on-line,without signing up to any club.
The $27000.00 USD cost of our contract could balloon the total cost to over $60000.00 by the end of our contract.
DO NOT SIGN THE CONTRACT.
raprich1
Am also in the same boat