This Company Is A Fraud
Complaint
Robert Taylor
Country: United States
Royal Holiday sold us a time share on the agreement that they would purchase my existing time share. We made it perfectly clear to them that this entire deal was contingent upon the purchase of our time share and that we could not afford it otherwise. They made guarantees that our time share would be purchased within 180 days from the time we signed. We then took their advice and opened an account with RCI that would give us 6 months of no payments and no interest with the understanding that it needed to be paid in full before 6 months were up to avoid any interest. No problem we thought since we had a guarantee from them to buy our time share.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
Comments
Los honorarios son bastante razonables, solo $1,299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).
Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.
Siempre funciona, cuando se sabe lo que se hace.
We invite you to get to know our services at G&G Mexican Timeshare Solutions. We are a Mexican based company that specializes in cancelling contracts purchased under fraudulent premises. We offer free consultations to anybody interested in our services to discuss the details of their case.
We are empathetic to victimized consumers and we work on a contingency basis; which means no upfront fees, and if we don't achieve results, you don't pay us a cent.
We look forward to helping you in your claim.
Customer Service,
info@timesharescam.com
1 888 275-3595
www.timesharescam.com
Me siento timada. TIENES MUCHAS SUERTE POR HABER RECIBIDO TU DINERO DEVUELTA, OJALA QUE TODOS LOS TIMADOS NOS PAGUEN.
Por favor, ayudemos a que nos devuelvan nuestro dinero y no continuar pagando un contrato que ellos no están cumpliendo.
My husband and I visited Dominican Republic last summer and we bought a package in Royal Holiday, Inc. some kind of a timesharing. That happened on july 12, 2011, in Grand Paradise of Punta Cana. We paid $380 for contract closing, $1,150 for down payment and 5 month later $380 for the maintenance of the suite, and a monthly payment of $105.19. We have been calling to the telephone they gave us, we have places many e mails and nobody help us to find a place for our vacation. Furthermore, we visited Royal Holiday’s office in San Juan, Puerto Rico, and also, we talked to a girl there and this girl said that she will contact a supervisor of Royal Holiday in Dominican Republic. On May 24 this same girl called us and says that we can’t have the places we want for vacations because Royal Holiday is arranging a new contract with the hotels. Where is the money we have paid? Please, help us to terminating the contract due to the fact that this Company do not honor the contract.
Many people have problems and we think that this company is the most crooked company we have ever dealt with. ROYAL HOLIDAY IS A FRAUD. PLEASE HELP US
My husband and I visited Dominican Republic last summer and we bought a package in Royal Holiday, Inc. some kind of a timesharing. That happened on july 12, 2010, in Grand Paradise of Punta Cana. We paid $380 for contract closing, $1,150 for down payment and 5 month later $380 for the maintenance of the suite, and a monthly payment of $105.19. We have been calling to the telephone they gave us, we have places many e mails and nobody help us to find a place for our vacation. Furthermore, we visited Royal Holiday’s office in San Juan, Puerto Rico, and also, we talked to a girl there and this girl said that she will contact a supervisor of Royal Holiday in Dominican Republic. On May 24 this same girl called us and says that we can’t have the places we want for vacations because Royal Holiday is arranging a new contract with the hotels. Where is the money we have paid? Please, help us to terminating the contract due to the fact that this Company do not honor the contract.
Many people have problems and we think that this company is the most crooked company we have ever dealt with. ROYAL HOLIDAY IS A FRAUD.
Thanks
SFrede5709@CS.com
Los honorarios son bastante razonables, solo $1,299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).
Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.
Siempre funciona, cuando se sabe lo que se hace.
+ info: 01 555 536-6997 * LADA sin costo: 01 800 558-8639 * www.hlmexico.com.mx
It was 4 hours brain wash and extreme exhaustion. They try to defeat us by fatigue. We were about to sign the papers when the things become more clear. This travel program does not worth. It´s a total waste of time and money.
Programa de Asistencia Financiera
A partir de hoy y de forma permanente donaremos $1,000.00 Dólares mensuales a todas las familias que necesiten de nuestros servicios.
Reserve su lugar HOY mismo
+ info: 01 555 536-6997 * LADA sin costo: 01 800 558-8639 * www.hlmexico.com.mx
Limitado a 1 servicio por mes
Los honorarios son bastante razonables, solo $1,299.00 USD. Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).
Adicionalmente ofrecemos una Garantía de Resultados por escrito, de tal suerte que si no obtenemos para Usted el Acuerdo de Terminación de Contrato: NO COBRAMOS.
Siempre funciona, cuando se sabe lo que se hace.
+ info: 01 555 536-6997 * LADA sin costo: 01 800 558-8639 * www.hlmexico.com.mx
Im from Sweden and i have been scammed to. I need to know what can happend if i stop paying RH. I tryed to cancel the contract but RH SAID IT WAS IMPOSSIBLE.
WHAT HAPPENS IF I STOP PAYING!!
BEST REGARDS
Dino