This Company Is A Fraud
Complaint
Robert Taylor
Country: United States
Royal Holiday sold us a time share on the agreement that they would purchase my existing time share. We made it perfectly clear to them that this entire deal was contingent upon the purchase of our time share and that we could not afford it otherwise. They made guarantees that our time share would be purchased within 180 days from the time we signed. We then took their advice and opened an account with RCI that would give us 6 months of no payments and no interest with the understanding that it needed to be paid in full before 6 months were up to avoid any interest. No problem we thought since we had a guarantee from them to buy our time share.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
After we got home, we did not hear back from anyone for months so I called Royal Holiday numerous times only to be ignored time and time again. I then decided to call the company that was going to purchase our time share (Gene Cantrell from International Leisure Group)only to have him blow off my calls for weeks. Through persistence and numerous calls, I finally got a hold of Mr. Cantrell only to have him tell me that he was in trouble with the IRS and that he hoped to get it cleared up soon. I called a representative from Royal Holiday to let them know that this did not look like it would happen and that I wanted out of the deal. They said they would find someone else to purchase my time share and would get back to me within 24 hours. I heard nothing for weeks. I then started calling daily until Joe Harrison from Royal Holiday finally told me that Mr Cantrell and International Leisure group was back on track and would be purchasing my time share days before the 180 day deadline. When I called Mr. Cantrell to confirm, he told me that he was still trying to work it out and he was hopeful that he could make this happen. Both were lies. Neither company called back, and my 6 month deadline came and went with no returned calls. The problem was now that the loan was due and needed to be paid in full, along with interest for the past 6 months since we missed the deadline.
It is very obvious that both Royal Holiday and International Leisure group colluded to string me along so I would be forced to pay the extra charges and give me little chance of getting out of this contact.
I then started talking with Joe Harrison from Royal Holiday about terminating my contract due to the fact it was rendered void when they could not honor their guarantee to purchase my time share. Mr Harrison seemed sincere at first, but that quickly turned into the same run around that I had already grown used to. He promised calls from supervisors, promised to find a new buyer for my old time share, and then finally promised to come up with a new deal. Of course, all of this has taken 3 months and still nothing. Mr Harrison promised me a final resolve on Aug 1st only to tell me the person he needed to speak to was on vacation and he would need a few more days. After a few more days passed, he again promised to have an answer for me by Aug 8th, knowing I was leaving the country on the 10th. Today is the 22nd and still no call. I tried calling Mr Harrison today only to have the office number ring endlessly and his cell number is now disconnected.
This company is the most crooked company I have ever dealt with. If you ever go to Puerto Vallarta, stay away from the Los Tules resort where you will find the following people doing business under the name of Royal Holiday, Travel Experience, or Concord Servicing Corporation:
Enrique Soto (Sales Manager Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) , Luis Machado (Salesman Los Tules Resort, Puerto Vallarta mhi1500@msn.com 011-52-322-224-8211 xt107), Rosario Alvarado (Presenter Los Tules Resort, Puerto Vallarta 011-52-322-224-8211) Joe Harrison (Royal Holiday Customer Service Manager jharrison@royal-holiday.com
011-52-322-224-8211 xt224, 011-52-322-145-2164 Cell) Rose (Royal Holiday Customer Service Center 800-961-1810 xt2607)
Gene Cantrell (International Leisure Group, 5210 E. Williams Circle Suite 700-A, Tucson AZ 85711 520-407-6359 internationalleisuregroup.com)
There are many more names to list but these were the ones that made the promises and then failed to deliver. Do your research and you will see that Royal Holiday is a not a company you can trust, nor are the properties they represent.
Comments
Jane & John
here is another blacklist with more complaints about Royal Holiday.
this needs to stop NOW.
http://www.timesharescam.com/timeshare-scam-mexico/royal-holiday-timeshare-3
Agradeceré me contacten para hacer frente comun correojuandedios@hotmail.com
I wpould like help in taking steps to cancel my contract with Royal Holiday. The money I've wasted in payments is a secondary concern, but I would like to recover any of it I can. I would also like o do my part in closing down this unethical company once and for all.
Over the past two years I have been obliged to pay some $7,300 to Royal Holiday but received no net benefit, as I explain below.
My wife and I were scammed with a deceptive high-pressure sale at the Wyndham in Nassau in March 2011. Having second thoughts, we attempted to cancel the contract prior to the closing of the five-day window in which cancellations were permitted by law, but a sales representative persuaded us to remain on the timeshare plan with the offer of extra points--which disappeared completely by the time we needed them.
Two years after signing I finally managed to get a booking that coincided somewhat with my travel plans. This after numerous phone calls to attempt to get bookings we could use, and after making costly payments to Royal Holiday and receiving evasive explanations from company representatives on the phone. Indeed, my wife and I have spent hours and hours on the phone listening to company representatives give long and convoluted "explanations" of policies. At our last call on May 17, 2013, we sought an explanation of the system by which we could know how many points we needed to transfer to affiliate RCI to get a desired accommodation, but no one could or would explain how. Agents sent our call and query to other departments, whose representatives subjected us to other long and complicated run-arounds. And it turned out that the point transfer and combination of weeks, which I had to do blindly without knowing how many points were needed for my desired accommodation, would cost an additional $260, and the points I had transferred would expire if I didn't use them over the next three months. That, and the extremely long holds on which they put us while we waited on the phone to be served, made the whole process of getting the plan an excruciating ordeal. After we obtained our booking, RCI told us that other substantial charges will likely be added at the resort destination.
The ugly truth is this: The surcharges for transfers and combinations, the monthly deductions from my credit card, and the huge yearly fee are seriously damaging my future prospects for financial security. And the yearly fee is steadily going up, no matter what I say or do in protest. All told, the stupidest thing I've ever done in my life is to sign on with this predatory company. There have been no net benefits coming from Royal Holiday and affiliate RCI, to which I was told to send my "transfer powers." I would have saved thousands by making bookings on my own. I"m sick and tired of this consumer fraud of global proportions, and I'm mortified to know that the governments of Arizona, Florida, Mexico and the United States are doing nothing to eliminate this blight on the vacation-travel industry--even after the airing of the 20/20 exposé of Royal Holiday in 2005.
Please help us find a way to escape the contract or tell us about any class action suit we can join so we can close down this rapacious and scurrilous "club," to which I sadly and contractually must continue to belong despite my desperate need to break away. Is there anything I can do?
Thanking you for any help you can give,
Royal Holiday Club and I have ended our relationship in a positive and fully satisfactory manner. Please delete and remove my complaint and any of my postings with information related to Royal Holiday Club. Thank you.
With best regards,
Gino Philip Eno
Me tomé la molestia de leer cada uno de los comentarios incluídos en esta publicación en las 16 páginas que hay, veo con tristeza que por más de 6 años todos hemos sido estafados por esta empresa que es ROYAL HOLIDAY.
En diciembre de 2010 mi esposo y yo paseamos por Punta Cana en República Dominicana, todo marchaba bien hasta que el segundo día después del desayuno se acercó un hombre a mi esposo para indicarle que si ya habíamos ido a una sala que nos la señaló a traer nuestra playera y promocionales, mi esposo y yo por ignorancia de estos temas creimos que era parte de la estadía en el Hotel y el nos acompañó a llegar al lugar donde se "suponía" nos darían los promocionales; estando ya en el lugar nos tomaron una fotografía y que debíamos esperar 2 playeras, una botella de mama juana (el licor del lugar) y otros promocionales pero que mientras nos sentáramos y escucháramos una platica. Para no hacerles largo el cuento y se los comento para que vean las artimañas que usaron. No nos dejaron salir de alli y nos persuadieron y engañaron de tal manera que accedimos a comprar el tiempo compartido, en ese momento mi esposo y yo pasábamos por una situación cómoda económicamente hablando y pensamos que podríamos disfrutar de vacaciones todos los años. Nos regalaron un viaje todo pagado (menos boletos de avión) a Punta Cana a un hotel diferente al que estuvimos esa vez aparentamente el mejor de la región y 10 años para viajar a República Dominicana sin "usar" nuestros créditos. Y el pago es a 60 meses (5 años) con créditos anuales de 10,000 que eso es prácticamente una semana de vacaciones al año.
Dimos un enganche inicial de $1,800 debitados directamente a nuestra tarjeta de crédito y desde marzo 2011 nos hacen un cargo a la tarjeta por $196 mensuales; sin contar que en el año 2,012 y este año 2,013 nos han llegado cobros por "cuota de mantenimiento" los cuales no hemos pagado.
He enviado una infinita cantidad de correos a los contactos que nos dieron en listado y a otros que nos han escrito y JAMAS han sido contestados.
La idea no es mala, aunque el servicio de respuesta de ellos es NULO o NEGATIVO si alguien tiene las posibilidades de vacacionar 1 semana al año es EXCELENTE pues te recojen en limousina y el servicio es VIP, así mismo tiene sectores EXCLUSIVOS en los hoteles y acceso a cosas que no las tiene el público en general. Sin embargo, en estos momentos mi esposo y yo pasamos por un momento crítico en nuestra situación económica, yo me quedé sin trabajo y el que tengo actualmente no me brinda los mismos ingresos que me brindaba el anterior y también padezco de una enfermedad (cáncer) que nos ha quitado los pocos ahorros que teníamos y nos quita muchos de nuestros ingresos a pesar de usar el serguro médico.
Queremos ceder el derecho de llave de este tiempo compartido; la persona que lo compre que se encargue de pagar el resto del tiempo que falta y por lo pagado anteriormente por nosotros solo queremos recuperar un 50% pues lo necesitamos para seguir con mi tratamiento médico o sea aproximadamente $4,000 y tendrán derecho a 30,000 créditos o sea 3 semanas de vacaciones; así mismo les puedo obserquiar el viaje que está vigente para 4 días y 3 noches en el mejor hotel de Punta Cana para 2 personas todo incluído solo deben comprar sus boletos aéreos y tendrán el derecho de viajar a cualquier destino dentro de República Dominicana por 7 años restantes. Todo esto por $4,000 y el resto que falta que son 33 meses a $196 mensuales o sea como $10,400 por tener vacaciones el resto de su vida!!! lo que generalmente cuesta $15,000 sin agregar los beneficios del viaje y de los créditos actuales.
Más información a aypa78@hotmail.com
Les agradeceré mucho pues debo reunir el dinero!
Saludos
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/
Los honorarios son bastante razonables: ¡ Únicamente 1 Cuota de Mantenimiento !
Sin importar la situación en que se encuentre su cuenta (pagos vencidos de mensualidades, mantenimientos y/o cuotas extraordinarias).
+Info en www.hlmexico.com.mx