Rude Customer Service

Complaint

0
Alexsandria
Country: United States
I received a phone call from a women named Anita at my work place. She is telling me that I owe a debt to WaMu. I told her no I don't. She goes on about this account and tells me I'm going to pay these fees. Again I told her that is not my account. She proceeds to start yelling and screaming at me. Tells me that they will take legal action against me. I hang up on her, she calls back. I was trying to get to the bottom of this, and she would listen or answer my concerns or questions.

I'm very upset at this point, I go home and speak to my husband. I decide to call again, Anita starts to scream and yell again. I asked her to please let me ask my questions. She tells me that I need a time out and that she is going to put me on hold. I hung up on her again. My husband tries to speak to her, and she tell him she doesn't want to speak to him to put me back on the phone. He then asked to speak to her supervisor and someone in charge, she said no and she doesn't have too.

One hour later, I tried again. I supposedly got to speak to manger. I explained to him how rude Anita was to me. I told him I was trying to get to the bottom of this because this is not my debt. He gave me the information I needed so that I could proceed to get this fixed. I explained that this is a mistake. He said that he will take care of my complaints about Anita. I just couldn't believe how rude this company was being.

Comments

  • 0
    Very MAD Arizonian
    They are a scam!!
  • 0
    upset in ga
    Same thing here... get a bill from them for Paypal, Inc. for $500. I have never had a paypal account much less owe them any money, no way this is my bill. CRAZY!
    If i did by chance, why hasn't paypal contacted me??
    I get some debt collection letter out of the blue, I think its a scam and told them so.
  • 0
    elleniam
    I got a call from ER Solutions today from a lady named Jessica. It was for a Sprint account from 2003. I have never had Sprint service. Jessica had my correct name, social security number and address although I did not live at this address in 2003. She was considerate and polite and told me exactly what to do. She said to file a police report and fax her the case number and that she could then invalidate the debt. She was actually quite nice and very professional. There are rude people every where you go. I had a saleswoman in the shoe department at JC Penney's have a nervous breakdown on me once years ago.
  • 0
    Not Giving Name
    Okay this was a first for me.

       I received a phone call at 6:30 P.M. and when I answered it was a recording telling me that they had important information for a person at this residence. So I inquired.
       The woman who answered asked if my name was Mr. *** *****.  I told her no and she said, "Well actually I think you are Mr. *** ****'s neighbor.  He lives at 1727 **** Ave.  Is that address near you?"  I told her yes it was the address across the street.  She then had me take down her name and phone number and asked me to give MY NEIGHBOR the message. I asked her the name of the company and she said E R Solutions.  
       This woman found the phone number of the nearest address to Mr. *** **** and called me at home to get ME TO HARASS MY OWN NEIGHBOR!! UNBELIEVABLE!!!
       I hope I never owe money to people that use the services of E R Solutions.
  • 0
    Scott
    thay are a scam. they just sent me a letter saying I owe them $850 for some paypal account from 2001(when i was 17 years old). I do have a paypal account, opened in 2005. I called paypal and they verified i owe them nothing and my account is in good standing. I also just bought a house this last month and it was nowhere to be found on my credit report. When i called Er Solutions they had no info for me and kept asking me what my social was and wanted to get info from me. I think they are scammers for sure
  • 0
    YOUDONTWANTOMESSWITHMEORTHEBBB!
    I JUST MADE THE INITIATIVE TO ASK OF ER SOLUTIONS TO QUIT CALLING MY PHONE FOR A RELATIVE WHO DOES NOT HAVE THE SAME NUMBER AS MINE. THESE PEOPLE WERE CALLING ME 20 TIMES A DAY (NO EXAGGERATION)BEING RUDE, DISRESPECTFUL, AND DEMANDING. I HAVE HELD MY TOUNGUE FROM ANGER FOR THE PAST 4 MONTHS. WE WILL SEE IF THEY OWN UP BECAUSE IF NOT, LEGAL ACTION WILL BE TAKEN AND THEY WILL BE DELT WITH BY THE BBB. I HAVE A DIRECT CONTACT THERE THAT WILL BE GLAD TO ORDER A RE-EVALUTATION OF THE LEGITAMACY OF THIS COMPANY!
  • 0
    tj
    FDCPA prohibits contacting third parites for any other reason than to obtain location information.  If they already have location information, then they have no legal reason to be calling any other person regarding some debtor, including "to forward a message".  

    Using you to forward a message was NOT done to locate the alleged debtor, it was done as an illegal attempt to embarass the alleged debtor in front of neighbors.

    You have no obligation to be a "message service", and your neighbor could sue them for this act.
  • 0
    tj
    Send your demand to cease calling you IN WRITING, mailed certified.  

    Indicate that they have been calling you 20 times a day at your phone number <nnn-nnn-nnnn>, asking for <name>, that <name> does not live at your address, and cannot be reached at your phone number, that you have repeatedly asked them to cease calling you. and demand that they cease calling and harassing you.

    If they continue calling and harassing you, file a complaint with your state Attorney General.  You may be able to find an attorney willing to take such an FDCPA or TCPA case on contingency.

    A recent federal court decision found repeated harassing calls to a non-debtor fit within TCPA's provisions.  TCPA allows for $500 per call penalties, $1500 per call if "willful", so your attorney should be able to get their attention.
  • 0
    tj
    She made it appear that this was a case of identity theft by someone opening a phone account in your name and with your SSN, yet it may instead have been a case where they had some account at an address you once lived at, traced that address against people who had lived there and sent YOU a bill for some account your name was never originally on.  

    They can search skip-trace databases like Accurint for residents associated with any address, and pull your SSN with your credit report, allowing them to fabricate the appearance of a "debt" you might think you owe.  What is missing is knowledge of when you actually lived there.

    If you want to find out which it really was, id theft, or fraudulent debt collection, call Sprint's fraud department and see if there is any past account showing under your name at that address, or under your SSN.  If not, then this debt collector nearly conned you, wasting your time and that of the police over an "id theft" that never occurred.
  • 0
    tj
    File a complaint with the Washington Attorney General for abusive collection and deceptively trying to con you into paying a bill you do not owe.

    They were kicked out of Washington BBB a few years back for failing to clean up their act.  Although they responded to BBB forwarded complaints, they never fixed the underlying problem, apparently using BBB just to reduce complaints to other agencies.
  • 0
    Angry Army Wife
    This company has got to be the rudest company I have ever dealt with! They called my husbands cell phone asking for me, I get on the phone and it says if this is me press 1, I press 1. It transfers me to a woman who asks how can she help me, I told her that I had just received a call from this number and they are asking for me, she asks if this is "my name" I said yes, she asked if I could verify with my social, I asked what company does she work for she says ER Solutions I asked what does this company do (I had no idea who these people were) she says that she can tell me once I can verify who I am. I told her I do not feel comfortable giving my social to a person whom I do not know nor to a company who doesnt want to tell me what they do, she got really nasty at this point and tells me well the obviously she can't talk to me and demands that I tell her my social. I once again tell her that I am not going to give it, she continues yelling and I hang up. This company is a joke!!!!!!!!
  • 0
    pissseeed off
    Ok so you want to make them mad for calling you all day long. Here you go call Mrs Kathleen at 206-287-5597 I use tty to call her and i have set up an auto re-dialer to call her all day. I start my calls at 6:30pst. This is from a privet number and it makes her upset as i have heard her sound mad when she gets these blank calls. So please feel free to call this number and to make sure she knows your rude too. I will not stop until they change there number because of all the rudeness they have sent my way.
  • 0
    tj
    Yelling at you while demanding your SSN is "abusive collection", which violates FDCPA.  File a complaint with the Washington Attorney General.
  • 0
    tj
    Using an autodialer to call a cell phone is a violation of FCC autodialer regulations.  File a complaint with FTC.

    To make it easier, have your husband put his cell phone number on the Do Not Call list.  Then you can file Do Not Call complaints.
  • 0
    causing me stress
    This company E R Solutions sent us a letter on 9 17 2010. The phone calls started the next day. We had some bad credit 16 years ago, but all of our old bills have been took care of a LONG time ago. They list the Creditor as ARROW FINANCIAL SERVICES. (someone we have never owed) We have found through the internet that ARROW has as many complaints as ER SOLUTIONS. They are all 3rd party collectors. I am not sure how to handle them. I just made sure that our phone numbers were on the do not call list. They are calling our phone a dozen times a day. Can anyone tell me what I should do to deal with these people.
  • 0
    tj
    If you paid all your old bills long ago, then either they may be trying to get you to pay someone else's bills, or one of the debt collectors you paid off may have just pocketed the money and sold off the "debt" again as unpaid.  Regardless, make them prove you owe anything, and don't pay anything past your state's statute of limitations.

    Calling your phone number a dozen times a day is illegal harassment.  FDCPA prohibits causing a phone to ring for purposes of harassment.

    If their first letter to you was received on 9-17, then you are still within the 30 day FDCPA dispute period during which if you dispute and request proof of the debt, they MUST CEASE ALL COLLECTION ACTIVITY until they obtain and send it.  You want to take advantage of that law, so send your dispute letter immediately to make sure you are within that 30 day period.

    Send them a letter, mailed certified, notifying them that you dispute the alleged debt, and are requesting that they obtain and send you proof you owe it from the original creditor.  Attach a copy of their letter to indicate what alleged debt you are disputing.  Also demand that they provide the name and address of the original creditor.

    After you verify their receipt of your letter, via the USPS website, if they continue to harass you without sending proof you owe anything, file complaints for their violations of FDCPA with FTC, your state Attorney General, and the Washington Attorney General, and find an attorney to sue them.  FDCPA allows courts to award actual and statutory damages, as well as attorney fees if you win.  

    You might try www.naca.net
  • 0
    ss
    Well the thing about it is that they can call ur neighbor. It is in the fdcpa so it wouldnt do much to complain unless the neighbor said u dont live there and told them to stop calling and they keep calling then it would be the right time to make a complaint. I know it suck but there are people out there who do ignore or give mis information instead of taking care of thier responsibilities.
  • 0
    Rachel
    E R SOLUTIONS is definitely not a Fair debt collection. Agency.They just collected $131.92from my current CHASE BANK account for a old WAMU debt they say I owe in 2006! They never notified Me and this caused 4 overdraft fees which in turn didnt pay my legit payment and left me overdrawn and no money for anything!! THIS is my Social Security disability $$$.I can't get my monthly prescriptions which Controls my condition and I'm already suffering the dangerous consequence s of being without,my phone was also disconnected for not making my pmt arrangement I Promised. NOW WHAT?I don't want to be a victim like this
  • 0
    Sherri
    Here is the company site you can scroll down and file a report
    http://www.convergentusa.com/ERS/about/contactus.php
  • 0
    TIRED
    I received a call from this place...rather a recording asking me to call them back...lol!!! Are you serious??I actually do call them back only to have some uneducated female tell me what I WAS going to do. I have an idea...let's pull your credit...from the sounds of it I am sure you have a dental bill that is past due...Lemme call them for you..tell them how to reach you! My point is...If I am calling to pay..why get rude and nasty???? Why not just let me pay..or give me an invoice so I know what it is I owe and why?? MICHELLE REID>>>>> I will never be talked to like that again. I have your name..and will be contacting BBB as well as your corporate office. Shame on you.

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