Rude Customer Service

Complaint

0
Alexsandria
Country: United States
I received a phone call from a women named Anita at my work place. She is telling me that I owe a debt to WaMu. I told her no I don't. She goes on about this account and tells me I'm going to pay these fees. Again I told her that is not my account. She proceeds to start yelling and screaming at me. Tells me that they will take legal action against me. I hang up on her, she calls back. I was trying to get to the bottom of this, and she would listen or answer my concerns or questions.

I'm very upset at this point, I go home and speak to my husband. I decide to call again, Anita starts to scream and yell again. I asked her to please let me ask my questions. She tells me that I need a time out and that she is going to put me on hold. I hung up on her again. My husband tries to speak to her, and she tell him she doesn't want to speak to him to put me back on the phone. He then asked to speak to her supervisor and someone in charge, she said no and she doesn't have too.

One hour later, I tried again. I supposedly got to speak to manger. I explained to him how rude Anita was to me. I told him I was trying to get to the bottom of this because this is not my debt. He gave me the information I needed so that I could proceed to get this fixed. I explained that this is a mistake. He said that he will take care of my complaints about Anita. I just couldn't believe how rude this company was being.

Comments

  • 0
    kris
    they called a neighbor what?? that means you left them their number the best way in resorting in not dealing with them do not give out peoples numbers you do not want them to know like duh!!!!!!!!!!!!!!!!
  • 0
    jazz
    It is a scam
  • 0
    whats in name
    This does not seem to be a genuine business. It looks like a scam. They call me every now and then and ask for last four digit of my social.When I ask them why they need it, they do not explain properly. Do not give them any information and put their number in reject list.
  • 0
    Thelda
    I am a 84 year old women that is getting calls from this company..I DO NOT have any bills, everything I have ever purchased  is paid. I have never skipped out on anything I have purchased.
  • 0
    Dr Blue
    They have no power over you.

    Any debt they attempt to collect that is over 7 years old, valid or not, they could only request you pay, but there is absolutly nothing they have any power to do. Kindly tell them you have no intention of paying any debt over 7 years old since there is no way to confirm at this time if the debt is valid or not.

    There are many instances where a debt was paid through one collection agency, only to end up being persued by another one years later. It's probable that the previous collection agency never reported your payment. Because of this possibility, anything over 7 years is a dead issue.

    If the calls or letters persiet, tell them you will report them to the Washington State BBB if you hear from them again. Tell them to have a nice day and hang up.

    They have no power over you.
  • 0
    glenn
    I have been getting calls for over a year now asking for a person that does not live at my house hold and never has.  I got this new phone number number over a year ago and told whomever was calloign then the same thing I toldf ER solutions, that they have the wrong number yet I get a call at least once every month or so or sometimes multiple calls the same week.  I am now sick and tired of it.  How can I stop this from happening, short of changing my number?

    /Glenn
  • 0
    Mr. Clark
    I've been getting calls from E R Solutions every day. Finally, I decided to talk to them and they're telling me that I owe money to Regions Bank. I had a Regions account, but I closed it years ago because Regions Bank (who was then Amsouth Bank) kept screwing me over with hidden fees and whatnot. When I closed the account, Regions actually had to pay me money.

    Now, almost 6 years later, they kept saying I owe them money. The E.R. person that I talk to is constantly yelling and telling me that they have my address and name so it must be right. When I talked to Regions, they also said that I owed money because I went into overdraft. I verify all of the information and whatnot. When I ask them how the account went into overdraft, they say that they cannot tell me. Sounds fishy, if you ask me.

    E R Solutions once called my little brother, who is 15, so that he could tell me that I owe money. What is up with that!? I'm getting sick of them.

    Today, I kept asking the collector questions and she actually got upset with me! She hung up the phone while I was still talking. It's funny, but still rude. I'm sick of this company.
  • 0
    melanie
    they call me and hang up too. today, they called with a recording saying "this is an urgent call from kelly smith for melanie sanchas.  i had just got done texting my friend kelly smith. the computer said both our names in a computer voice which was just sounding out the names it didn't know.  then i hit the button yes i was melanie. a lady answered and said "is this....melissa, i mean melanie sanchas?" I hung up.  It was not my friend.  my friend called back and questioned it. they immediately said they also have a boss coincidently named kelly smith.  so i called back and asked to talk to her.  they said they have never heard of her, but they see the office that called me and will transfer me there where she will be. another lady answered.  i asked for kelly smith. she cut me off to say, "kelly smith is unavailable, what is your social security number?" I hung up obviously, but this is a total scam and someone needs to have these people arrested.  they somehow got this number from my cell phone.  i later called and said "someone just called my friend and said they were me, amber dawson (a made up name)". she quickly said, "oh, that is coincidently my supervisor's name also"... same deal, proves this is a scam!
  • 0
    Liz in Rockledge
    I was called on 8-3-11 regarding a scam from 2000.  The caller was quite rude.  When I told him the original account was a scam, he said he'd send me a copy and I should file a police report, then muttered, "but I'M SURE you won't."  
    8 years ago I tried to clear this up and made a payment arrangement with another 'agency'.  They applied nothing to the principal, collected thousands from my checking account and laughed at me when I protested.  I tried to explain this to the ER sol collector to which he replied, "you need to stop the drama and listen, because I'm gonna tell you how this is gonna go."
    Well, 8 years ago I reported the agency to the federal government under the fair credit reporting act as well as the Florida attorney general and I wrote the 3 credit reporting agencies and placed a statement on my credit reports.

    Thank you ALL for your comments, they are valuable.  When the post office opens I'll be mailing a certified letter to ERS reminding them this debt is over 7 years old. Stop persuit. I have no intention to pay an 11 (eleven) year old debt. A copy will be sent to the Fla Atty Gen and the Wa St. Atty Gen.

    Additionally, for dramatic effect I'll be mailing a complaint of abusive collection practice to memorialize his reference to drama.
  • 0
    Liz in Rockledge
    Currently they are using a new phone # I do not see previously listed

    877-495-0400
  • 0
    Renee
    I received a call from them today.  I let it go to voice mail.  Surprisingly they didn't leave a message.  I decided to call them right back.  It went straight to their voice mail stating, "Our office is closed". What a crock.
  • 0
    Annoyed
    I get five calls a day from these fools to only be hung up on...i get calls to my cell amd wait on hold for ten min. On not free time. I dont have any bills outstanding. This company is bull and screw you to the employee that posted on here,get a real job!
  • 0
    ERsucks
    I got some harassing calls from them for a few weeks, and was unable to get through well calling any of the previously listed numbers. So finally on a saturday I decided to play around with their phone system.


    I used 1800 444 8485 and dialed extensions as soon as the recording started. Since I've set up a system like this myself, I know a little bit about what to look for as far as what extensions are successful.

    First off, they are all 4 digit extensions. Second, they share the phone system with different departments (i.e. it's not all collectors on the same number), so don't misplace your rage.

    As far as I can tell, collector extensions start (within this 800 number) at 1301. So, if you're tired of not getting an actual person to talk to, here are some steps to get someone the first time.

    1. Dial the 800 number.
    2. As soon as you hear the voice recording start, dial 13xx and then # (xx can be replaced by almost any numbers as they've used the whole extension block for collectors).


    After some time, I dialed 1313# and spoke with someone to tell them to remove my damn number from their list. Whether or not they actually did is a different story, but at least it beats getting stuck in the stupid limbo where you can't vent to someone.

    Happy trolling!
  • 0
    nl
    This is a legitimate collections agency.  I forgot to pay Comcast $53.00 and they sent it to these guys.  Just an FYI.  Could possibly be collections for other companies.
  • 0
    Chell
    Got a call today from a GLENDA VILLALOBOS. If i would have been anywhere near her i probably would have took her head off.  They call me 5 to 6 times a day. Half of the time they hang up when i answer.  I refuse to pay a company that have these rude uneducated individuals calling me making hollow threats.  I filed a complaint with the FTC and will now file one with the Washington State BBB.  I will be the last person Ms. Glenda thinks she can call and intimidate.
  • 0
    Shoutback
    To the ER Employee, buddy if you sleep at night then you are taking many drugs, if what you say is true then why have so many people complained here and many other places. I read complaint after complaint. All you are is a piece of SH__ on commission trying to collect a debt whether it is a try one or not. It is a real shame people like you are in business. I also guarantee some of you assho_____ owe money to companies   to...........
  • 0
    annonymous
    I recently received a phone call about an issue with ER solutions and was able to resolve it by calling 877-371-3188. Not sure if this will help at all but its worth a try
  • 0
    CYNDI
    if they are calling your cell phone forward their calls straight to voice mail...they will eventually quit calling and you will never know your phone even rang!!! ive looked into this issue and these peoploe are fraudulent..idiots...put your number on the do not call list and after 31 days make a complaint but no matter what send their calls straight to voicemail!!!
  • 0
    Collections employee
    This is perfectly legal provided that they dont divulge any information about you. This is called skip tracing.
  • 0
    Collections employee
    Yes they can sue you? Will they? Probably not. It has been my experience as a collection agent that alot of times accounts are simply just "written off" instead of going to court as it cost more to litigate than to collect the amount owed.

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