Expired Vehicle Factory Warranty

ComplaintsScamsDealer Warranty Services

Complaint

0
Kathleen McDonald
Country: United States
I laughed out loud as I read the mail today.
Before me was the most ridiculous post card solicitation. Highlighted on  
the post card were the words FINAL NOTICE.
The notice explained  that the VEHICLE'S FACTORY WARRANTY HAS
EXPIRED, OR MAY EXPIRE SOON DEPENDING ON MY CURRENT MILEAGE.
The card also explained that I MAY BE ELIGIBLE FOR UP TO 5
ADDITIONAL YEARS OR 125,000 MILES.
Imagine how I felt.  Naturally I'm concerned about the rising costs of
repairs. I'm also concerned about proper maintenance and up keep for
an automobile.
But friends, this must be a SCAM!
My car, now get ready for this is way past the warranty stage. And I have  a really great mechanic, in fact I have 3.  Now are you ready?
MY CAR WAS BUILT IN 1985. I'll repeat that. I drive a 1985 GMC.

Comments

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  • 0
    tj
    What "company name", addresses, phone numbers?
  • 0
    Ian in Oregon
    My neighbor who is disabled just got one of these official-looking notices from Dealer Warranty Services (DWS) based In Missouri & was terribly upset, confused & concerned & came to me for help concerned she was a victim of identity theft.  She has never owned nor even driven a car.  They run a website (www.dws-us.biz) that has been 'Under Construction' for several months, but according to the person I spoke with at the 800 number (1-800-581-1575) they work "very closely with all major car manufacturers" to offer extended car warranties.  I spoke with the Missouri Attorney General fraud department & they are sending us a complaint form.  They are also VERY familiar with this company & have already received several complaints.  I encourage others to file a complaint as well.  The Missouri Attorney General phone number is 314-340-6816 outside Missouri or 1-800-392-8222 within the state.  The Missouri state website for consumer complaints is: http://ago.mo.gov/consumercomplaint.htm.  Further, the Better Business Bureau reports 36 complaints over the past 12 months.
  • 0
    tj
    Many complaints against this company piling up here:
    https://complaintwire.org/Complaint.aspx/EFiGQYkggwD8EAjJ1k2x3w

    They appear to use fraudulent telemarketing and post cards to falsely appear to be related to existing manufacturer or dealer warranties that consumers might already have, claiming an existing warranty is about to expire and must be renewed immediately.  A number of reports here noted that it was obvious that no legitimate warranty was expiring (really old car, even in some cases old car belonging to deceased parent, etc.) and that the alleged "warranty" they were calling to "renew" was a sham.

    Additional claims by people who originally fell for their scam that they then charged "cancellation fees" to their credit card when the consumers called to cancel what they now knew had been fraudulently misrepresented.  Missouri Attorney General appears to be aware of them.

    BBB report appears to be temporarily inaccessible.  Wonder if it is being updated?
  • 0
    tj
    It appears that they are just mailing out cards at random, probably from purchased mailing lists, but unrelated even to any accurate information on car ownership or existing warranties, just depending on chance to find people who might fall for this.  Based on their practices, you can immagine what any "warranty" you buy is actually worth when you need it.
  • 0
    db PA
    I got one of these postcards and it is definitely a scam - glad for the internet to expose these conartists!
  • 0
    ed
    Yes, some of them are a scam.  I have had several calls about my "factory warranty" being about to expire.  These calls began about 2 months after I bought my car, which came with a 72-month warranty.  So obviously, they were simply fishing for potential "customers".  (You may want to insert the word "victim" where the word "customer" appears.)
  • 0
    Marian Gooseman
    I called these guys, and was skeptical like the rest. They said they would email the policy to me in writing, and they did. I asked if I could review it for a few days with my brother-in-law (who is a gm mechanic) It is legit, you just need to be aware of what coverage your are getting for your money. I talked to ryan, ask for him if you doubt.
  • 0
    eviliscolon@gmail.com
    I just received a call from Warrantee Department, p:1-800-581-1575.  This is the the first time that I have been able to get information on the company since every time that they call and I remain on the line, they hang up as soon as they realize that I am onto them. Since I am tired of their harrasing me, I am keeping myself enternained by posting this message in all the poster boards out there, thank you ec for this link:https://esupport.fcc.gov/form1088/consumer.do
    Caller ID: 1-800-581-1575
    Caller: Warrantee Department
    Caller Type: Telemarketer
  • 0
    tj
    You can't tell whether a "warranty" (or any other insurance) is "legitimate" from reading their paperwork.  Insurance is only a contract, and the value all depends on whether the company behind it is both willing and able to pay a claim if later you file one.  If they don't, all you can do is sue, if it is even worth throwing good money after bad.  Anyone can just take your money.  

    That is why manufacturer warranties are more valuable than any third party warranty:  the manufacturer is more likely to be around, and more likely to pay off on the terms of their warranty since their good name and future product purchases are also at stake.

    Assuming you are even considering using a third party warranty company, your first check should be with the Department of Insurance, Insurance Commissioner, or Department of Consumer Affairs (depending on who regulates this type of company in a particular state), in the state they are located in, and in the state you are located in.  You would want to verify they have all required licenses, and determine whether any complaints have been filed against them.

    Heavy telemarketing complaints are not a good sign.
  • 0
    P. JOHNSON
    I DRIVE A 2001 FORD RANGER TRUCK  , I HAVE RECEIVED MANY CARDS AND TODAY I GOT A RECORDED TEL CALL ...............A FRIEND OF MINE DRIVES A 1989 FORD AND HAS RECEIVED CARDS AND A CALL ON HIS CELL PHONE WHICH HE NEVER HAD WHEN HE BOUGHT THE CAR ..........I AM SURE IT IS A SCAM BUT HOW ARE THEY GETTING THEIR INFORMATION .??? SCAREY TO ME ................
  • 0
    ThatGuy
    Get em all the time.  As for the info, I was informed that when you register your vehicle with your state gov. they resell your info.  Hence why this kind of scheme is legal..
  • 0
    factory warranty expiring call
    Hello,

    I just got a call about the factory warranty on my car. Oh, my car is a 1994 so, let's be real hun. The number that showed up on my phone was 215-542-4930

    I think this is a scam and they need to stop.
  • 0
    SomewhatConcerned
    So I'm a little concerned. I've been getting these stupid calls from these people at home (unlisted) for a few months now and the postcards too. I have asked to be removed from the list and have done the DO NOT CALL registry (before the calls).

    And today I got a call at my NEW office (new job). I've been here not even two weeks, I just got a new office phone with a new extension and only my wife has the number in her cell (it's not even in my cell), it's nowhere else outside my office... no Facebook or myspace profiles or online forms.

    I think these people are stalking me somehow. But I can't figure out how unless my wife's cell got hacked somehow or something. It's weird. I tried asking them what name they had on file and they wouldn't say, "for security reasons"

    I'm pretty easy going, but I think I'm gonna go off on these people next time I get a call.
  • 0
    chsmh
    I don't know how many times a week i get the same call at work, on my house phone, and even on my cell phone. And the number always changes everytime. I've tried to have them take me off of their call list, I've registered with the national do not call site, and still get the calls. But if you try calling back the number it shows on your caller ID, it doesn't accept incoming calls. Tell me that's not a scam!!
  • 0
    IHateWarrantyCalls
    My wife and I have been getting a ton of these on our cell phones.  (I believe it's illegal for telemarketers to knowingly dial a cell phone, but that's obviously not stopping these folks.)

    The most recent call was from 909-502-9110.  I called this one back, and it actually had an automated option to remove me from their call list.  I don't have much faith in it, but at least it wasn't a bogus number.
  • 0
    O_o
    "This is the final warning that the factory warranty on your vehicle has expired..." blah, blah, blah

    I've received the same recording over and over again for 3 months now.  Every time I get the call, it comes from a different number so I can't block them from sending me the prerecorded message.  At the end it gives you the option of (1) speaking to a representative or (2) removing yourself from their list.  Option 2 doesn't really do anything, so don't even bother.

    So, after getting really tired of the recordings, I pressed option 1.  I asked the person to take me off their list and he hung up.  Haven't had the recording for a few days now, but I've got the feeling it isn't over yet.

    This is definitely a scam though.  Why?  Because now my mom, dad, and girlfriend are all getting the same exact recording almost daily.  And guess what?  My girlfriend doesn't even have a car.  :p

    So here's the conclusion I've come to...

    Every time I get that recording in the future, I'm going to press 1 so that I can speak with a representative.  I will then either:

    (A) Scream into the phone as loud as I can until they hang up
    (B) Waste their time by pretending to be interested and give them a bunch of fake information
    (C) Pretend to be interested for a while and then scream into the phone

    This probably won't do anything, but if they're going to annoy me when I've asked them not to call me multiple times, they had better expect me to return the favor with some bogus calls of my own.
  • 0
    zelobie
    I have received many post cards and phone calls with this "final notice" and it does sound ridiculous. The last 3 phone calls, I have been trying to know more, just curious, and each time they hanged up on me. I just spoke to a "Melisa", when I asked her what her last name was. the line went blank. What amazes me is how long this has been going on. Are there really people falling for this?
  • 0
    Angela
    I just got this "expired warranty" call. The number came from:

    208/376-6285 (Idaho)
  • 0
    XxZz
    http://www.generalwarrantyservices.com/

    This is them...or as far as i know this is them
  • 0
    Sam
    Recieved several of these calls, everytime, stating it would be my last call.. when asked for personal info i asked to speak to a supervisor, was told they are all busy and to hold while transfered. was transferred to a gentlemen named jason, telling me RUDELY that i needed to purchase this. I was just as rude and he told me "good luck with that MA'AM!!"
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