warranty
Complaint
Lloyd Lenington
Country: United States
On Friday afternoon on 11-13-2009, I went to there high pressured membership meeting.They told me how much I would be saving, like 50% on furniture and so on. They didn't tell me about a 30 day membership pass.I was one of those stupid people that signed up. Over the weekend I found out that my mother from another state, was put in a home because she couldn't be taken care of at her home. On Tuesday 11-17-2009, I called up and tried to cancel my contract, they said the person I needed to speak to is in a meeting.I called them two more times that day and every day after that telling the receptionist of my financial problems.One guy did finally call me back and said he would have to call some finance place, even after I paid for it all on 11-13-2009. I called about once a week after that, even though I knew I was getting put off. I did look on their web site about a month later and I didn't find any good deals at all, or the things I was looking for wasn't there. If you can help I would appreciate it. Thank-you Lloyd Lenington
Comments
deejdoug@aol.com
727-458-3620
Dick Fluke Ltsrope@gmail.com
Date and Time: 2011-04-14 08:55:13
Customer Info: D Redinger, Description: SHIFTING ISSUE
We are currently processing your claim. Please return shortly for a response.
My husband spoke to one of your reps again today and he was no help and transferred him to the voicemail of Zach a supervisor, which makes the 6th voicemail that my husband and myself have left with no return call.
http://necal.bbb.org/
Also, please contact the insurance commissioner in your state. I spoke with the WA insurance commissioner office this morning and there are questions of fraud if Directbuy are marketing and selling insurace or service policies in your individual state.
You can google search (XX being your state)
XX insurance commissioner
By what I have read so far they offer a 30 day and 100 mile black out policy and then if you read there term conditions"*Terms and Conditions are subject to change at any time without notice. Please view your vehicle service contract and paper work that was sent out to your home. Please read your contrat carefully. NOTE: This is not a contract of insurance, vehicle service, warranty, extended warranty, or implied warranty. A vehicle service contract is not intended for false use or to repair problems that a vehicle may currently be experiencing. Any known or unknown pre-existing condition may be determined by the repair facility or by the administrator. Claims made within 90 days of contract start date are especially subject to review to ensure that your vehicle service contract was not purchased falsely. " this is also applies to all service contract.
I purchased a warranty from Direct Buy just about thirty days ago. After reading the reviews I'm scared to call them for repair. My check engine light went on and I was told it's transmission code. The car seems fine and is driving. You wouldn't know anything was wrong with it. Just the light. Any suggestions? Thanks.
My warranty was purchased for a down payment and a follow-up 12 month payment plan. My last payment was made 1 month ago. The truck was not starting right away and was losing power and cutting out while driving. My vehicle was taken into the Chevrolet Dealership I originally bought the truck from. The certified mechanic was given my DB card and instructed to do a diagnostic check. The prognosis was a broken fuel pump. The mechanic called DB as instructed on the warranty contract card. The DB rep told the mechanic the claim was denied, because if the truck was able to be driven, the fuel pump was not broken. I followed up several times, received the same response and when asked to elevate the issue, was consistently told that no supervisor was available. My mechanic followed up as well and each time was told no one was available or that he would be transferred – he was then disconnected. I finally went through a different number to reach a supervisor, who told me the claim was denied again. After long discussion, including a request for a refund, the supervisor put me on hold and told me he was talking to the DB mechanic/technician. The technician, who I was not allowed to speak to directly, said it could not be the fuel pump and that it sounded like a fuel filter. They told me to replace the fuel filter and if that did not correct the problem, that they would ok the claim. I forwarded this information to my mechanic who informed me that in this model of truck, the fuel filter is actually a part of the fuel pump. My mechanic then called DB and again, who said that the fuel filter is not a part of the pump based on the DB data base they referred to. My mechanic then faxed the GM parts database to them supporting the part makeup. For three days now, neither the mechanic nor I can get any response other than the claim was denied. Both of us have left messages. When we request to speak to a supervisor, they take our names and number and tell us someone will contact us. A supervisor is never available (which appears to be a common theme with DB). Like many other on this site, I had a fully covered part go bad, that has been denied coverage. As well, my Chevy dealership told me that they also have had several instances in the past where DB has approved the claim, but never paid. This forces the dealer to hold on to your vehicle until they get paid.
I plan to contact the BBB and my state insurance commisioner. I have had service contracts in the past that were great to work with. Direct Buy is a complete fraud - they are banking on people taking no for an answer.
If anyone has any helpful hints, I'd love to hear them.
Scammers are always looking fr a way out. Enough complaints to the NJ Attorney General's office could bring criminal charges. How about at little RICO thrown at these guys. No doubt it is a corrupt enterprise.
VSC # 581030
CLAIM # 28037538