Defective Lid

ComplaintsAppliancesWhirlpool 580 Cabrio Washing Machine

Complaint

0
J. Weiner
Country: United States
I purchased a Whirlpool Cabrio (Mod:  Wtw7800x, Ser: c02470238) in March 2011.  About a year ago the lid broke.  This was replaced as it was under warranty.  It is broken again.  Same problem, the hinge on the right side cracked.  The serviceman said the lid was defective, … again.  This part costs $240.  

Whirlpool Service, Bingaman ID # 3695, just told me Whirlpool would not stand behind their defective parts because I am out of warranty.  While this may be legal, I find this behavior inappropriate.  Whirlpool can charge exurbanite fees and not stand behind their overpriced defective parts.  

Service made it sound like extended warranty was part of the price.  Whirlpool can charge anything for their parts and quality is not considered.  I have to wonder if building defective machines is part of Whirlpool’s business plan.  I’m not going to buy from a company who believes this is an appropriate business ethic.

Comments

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  • 0
    Denise
    | 1 reply
    I posted back on July 24, 2016 about my situation with Whirlpool.  I had contacted my state's Attorney General, who in turn contacted Whirlpool.  A rep from Whirlpool contacted me, and I now have a redesigned lid that has an all metal frame.  Whirlpool has realized that there is a problem.  I suggest that you contact your state AG, the Consumer Protection Agency, or the Better Business Bureau.
    • 0
      Cindy replies to Denise
      Denise, are you still happy with your new lid?
  • 0
    Michael O
    Michael O Just got off the phone with WHIRLPOOL customer care (?) department. I am sure they are aware of the design flaw in the Cabrio  Washer lid. Many people are experiencing the same break. The lid hinge cannot support the weight of the door. I originally sent an e-mail to  customer service many months ago. I called today, because I never received a reponse. Today I was told that I was "eligable" for the following; I send $300, they send me the "repair kit" along with a 1 Year warranty. Really??? I do not think so. My intention is to spread this message to as many consumersa as I can. Do not buy Whirlpool products. My next call is to the store I made the purchase from
  • 0
    Michael O
    Michael O Just got off the phone with WHIRLPOOL customer care (?) department. I am sure they are aware of the design flaw in the Cabrio  Washer lid. Many people are experiencing the same break. The lid hinge cannot support the weight of the door. I originally sent an e-mail to  customer service many months ago. I called today, because I never received a reponse. Today I was told that I was "eligable" for the following; I send $300, they send me the "repair kit" along with a 1 Year warranty. Really??? I do not think so. My intention is to spread this message to as many consumersa as I can. Do not buy Whirlpool products. My next call is to the store I made the purchase from
  • 0
    Pat
    Same problem with the lid.  We replaced 2 lids in 4 years with it costing us $300.00 each time and now water is coming out on the floor from where you put the bleach in.  Never Never buy a whirlpool.  When we called them they said we were the first to have the problem with the lids
  • 0
    Rip off
    Very disappointed in Whirlpool. We have the same problems right now with the barings and lid. Paid a lot of money for a poor product. We have learned our lesson with Whirlpool.
  • 0
    Anonym
    We are looking at a 3rd lid and have also had to replace the bearings. I think we've paid for a new washer by now!
  • 0
    Rob
    This is the second time I will b replacing this lid and Whirlpool needs to b held accountable.This cost should not b dumped on the consumer there should b a recall to modify the spring or make a more durable lid.Stores should refuse to sell any of their products,this BAD business
  • 0
    Joy
    We have the same problem with our glass lid Cabrio washer. Fortunately we can still use it by pressing down on the lid to get it to lock, but now I'm wondering how long until the glass shatters after reading above comment. The cheap plastic hinges are cracked - of course it happened after the one year warranty, and we wondered how we could have done something to cause that, since I am the only one who does our laundry. Now we know it is the unbelievably flawed design after reading about everyone else's problems. We had a repair person out more than a year ago, and he advised just buying a new washer, since a new lid and the service costs would add up to over $400! We finally decided to keep it until we have to break the lid open to get out a load, because we certainly can't trust that spending $400 on a new lid would actually give us a trustworthy machine. We wil NEVER EVER buy Whirlpool appliances under any name they try to sell by - and I always advise everyone I know about their poorly designed products. Buyers beware!
  • 0
    Anonym
    Another pissed off customer here who bought a Whirlpool Cabrio .. same [***] story as everyone here in this feed. Complete [***] WHIRLPOOL! Your tactics and [***] Designs will put you out of business soon !
  • 0
    Meryl
    I'm having the same problem, saw this thread while trying to find out how to fix the damn hinge.  My machine is only 2 years old.  It MUST be a big problem since I also saw replacement lids at different stores to order.  I'm not even sure if I'd waste my money and time fixing this huge piece of crap.  Don't like the design, it always seems to be off balance and that's probably the problem with why the lid and hinges are falling apart.  Not buying from this company again ever.
  • 0
    Ed
    Same issue , not covered and repairman said Whirlpool owns a majority of the company's out there. Not happy at all .
  • 0
    jessica
    My lid is broken as well and customer service basically explained that they haven't reached the quota of complaints to address the issue so please call or use there online chat to complain!
  • 0
    laura from florida
    My lid broke at the hinges.  I paid $260 to have a new one installed. Now after 6 months the new lid is broken.
    I am ready to push this washer to the curb for trash pickup. Whirlpool needs to be held accountable for selling a product that has a design flaw and not owning up to it.  I will never buy a whirlpool product again.
  • 0
    Mary
    We have replaced the lid on our Cabrio 3 time and now its’ broken again!  When will Whirlpool admit the defect is real and recall the washer?  It’s utterly ridiculous for them to “pretend” their lid is not defective!  Whirlpool is NO LONGER RELIABLE and I KNOW THEY ARE LOSING MANY CONSUMERS over this nonsense!
  • 0
    Sylvia from Florida
    Ditto on all of the above. Had a repairmen take a look and they quoted $400 to replace and fix
  • 0
    Karen
    Same exact problem(s) - Never buying Whirlpool again. Whirlpool absolutely knows their Cabrio lids have design flaws. Just hate they choose not to recognize poor product engineering - so glad there are better manufacturers available.
  • 0
    Romel Franklin
    I bought a sears Kinmore  washer in about 2 years and when the washer went into the spin cycle I herd a large banging sound called the service man and he told me the support rods were bent and broken I paid them to fix the washer and the 3th year the same I noticed the left side of the support foot was completely rusted off and the support rod was floating around it is sad that you can only get 3 years of washer
  • 0
    Fed up with Whirlpool
    I too have replaced the left hinge on my Platinum Model # WTW8600YW0.  Cust service (ok, it's a joke, there is no service) says that since it's out of warranty it's not their problem.  IT'S A DESIGN FLAW! Even though I don't use the bleach dispenser there is still water flushed through it.  I tried unplugging the solenoid supply water to it but the computer didn't like that and refused to work until I plugged it back in.  I turned off all setting that add everything but water still flows through the dispenser and splashes on the spring.   I have to replace the spring every 4 or 5 months.  Going shopping tomorrow for a new washer but first I'm looking at complaints before deciding on a Bosch or Samsung.  Never again will I buy ANYTHING Whirlpool!
  • 0
    Dana
    We did the bolt and screw the first time our lid broke, and now it’s cracked to the point of no repair. I refuse to replace it-I absolutely despise the washer. And whirlpool knows it’s an issue - their new Cabrio design is different. I was always an advocate for whirlpool appliances, but after the bad taste this washer has left in my mouth, I will not own another whirlpool device.
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