Customer care is useless
Complaint
Gitanjali
Country: India
I had purchased AC in june this year . The AC just stopped working on its own. When customer care was contacted to provide service i was told that stablizer wouldn't be working so get the stablizer repaired . The person named Deepak said check the output of stablizer and then let us know.I contacted the dealer who suppled the AC also didn't take any action so being in warranty period I had to get repaired on payment.The most pathetic and disappointing behaviour by the customer care and the dealer ACE Technology NOIDA.
Comments
It is advisable not to purchase Samsung AC.
Karunakaran, salem
Date:28.4.2010.
email id : kathir_stan@yahoo.com
Purchace Bill no. 0738 dt 05/11/2009
I had purchased AC in November 2009. The AC was stopped past 7 days. whwn we contacted Samsung service center,Chennai Redhills Tel:32513232 & cell 3412454769 complaint reg.no. BP 8412454769 on 08/May/2010 they have sent the services engineer to my home on 10/May/2010 thay checked and told that stablizer problem (it is very new stablizer) then we changed one more new stablizer again its not working then the service engineer said "May be A/C sensaar problem" we will replance tomorrow (11/05/2010) till now we called several time to the service center and service eng & the Samsung dealar Amsa Vision Redhills Ch-52 Mr.Mohan Tel 26322699 & 65417030 who supplied the A/c & Samsung service center Mr.Abdul Kaffor & Kumar & Jay Kumar and some more person but till date they didn't take any action and my AC was in warranty period.
Hence, please send your serv.engineer to rectify the A/c problam at the
earliest
Thanks & Regars,
Ganesh B.
mob: 9789885508
E-Mail: ganeshbalakrishna@gmail.com
My complaint number is 8407086093 for samsung split A/c registered on April 21st in chennai (india). Call center executive promptly say that they will send some one to inspect. but no one will turn around, despite after several calls to call center, the technician will visit and for replacement of faulty compressor it takes more than a week. at last the compressor has been replaced and with in 15 days again the compressor is not working and called the call center and registered the same complaint on May 18 around 10.40AM. The complaint number exists the same and no one turned up or called us. Samsung call center say, that the service center has been privatized we will only direct the calls and the service person or the from the center will call us. unfortunately my complaint is landed in Alpha refrigeration, Guindy, Chennai. The manager of this concern is Mr.Shivakumar whose mobile number is 9884416944, responds us that no more their service center will be dealing our area.T! his is the service center who replaced the compressor now they wash off their hands,just by saying no more their service center will be covering our area. The name of the call center executive who is unable to handle the call and given proper response, as said by the trainer she repeatedly saying i am sorry for the inconvenience and i will forward it to my team. The name of the executive is Jayanthi and her employee id is 7067. I request you to do the needful in getting my AC working.
9884008009
This is Govind castingsnPvt.Ltd. KanganwRoad,Ludhiana(PB)
as for i was using samsung window air conditioner .
it has got some faults and was not properly working now.
i called the customer services and complainted about the faults.
two persons were came for service and they did service and i spent
huge money for service. but within a week it was not working.
too bad performance.again i called customer services and complainted
about the service. but those peoples were not responding me properly.
and saying our persons will come for service.. but til no one has came.
i was calling often eventhough no response from customer service. wat shal i do.
kindly help me out.past one week i was calling but no responce.
if this situation exceeds i would surely take a severe action on customer service on samsung.do u think we are a fool to call u often.try to give a solution
for this problem. very terrible and irresponsible service from samsung.
information about my product details were below
model name. siler nano.
capicity-->1.5 ton
Suresh kumar swami
mob-9872583321
phon-0161-3252279.
Serious Complaint in Samsung make 1.5 Ton 3 Star Split AC
We have purchased SAMSUNG make two no. 1.5 ton 3 star Split Air conditioner. We wants to bring in your notice that none of your AC working efficiently and being followed by very bad unhygienic smell (Like Cow Dung)
Please note that we have parallely installed other make split AC of same capacity since last 05 years we never faced any such problem , Therefore you are requested to attend on top priority to avoid free replacement.
Even after several reminders no body is taking care and from last many days our ac is stopped and still problem is unsolved
The details of both the ac are given below.
Details:-
Samsung Make 03 Star 1.5 Ton Split AC. (02 Nos)
Model :- AS 18ETA/2009
We have purchase samsung A/C details as given below:
Type : Split A/C
Tonnage : 1 TR.
date of purchase : 16.04.2010
Dealer Name : Balaji Agencies,kanchipuram TN.
We have purchased an AC of your brand from a dealer of yours. The dealer is Balaji Agencies,Kanchipuram(tamil nadu). We have encountered a problem in my AC. so we asked balaji agencies for assistance, they said me to compressor problem will clear it soon, But again we attend same problem same respire they was done 4 times now they have taken full set to shop still they are not replaced when we contacted them said will provide new AC. but still the date am not recd now 6 month gone ac works only 15 days??? So kindly check with them immediately enable us we will give compliant to consumer court..we will wait only for 10 days from today.
Note: we already give compliant to samsung customer car reference no:BP.NO.8415759976 / 30308282 / 1800110011
MY CONTACT MOBILE NUMBER : 9962016406
I had purchase a A/c from Your authorised dealer point at sambalpur,The A/c could not cooling properly so that we have complaint to toll free No,And your representive have came and reported that compressor have to replaced under warrenty.But the compressor is not stock at their godwon so they have taking 3days to changes it but one month have pssed but no one respone our call or came to change it.
Please take necessary action and change it immediately
Contact details-
Mangaraj nayak
Ph-09437285107
Mail-mangarajnayak@konarkatuomobiles.com
I had purchase a A/c from Your authorised dealer point at sambalpur,The A/c could not cooling properly so that we have complaint to toll free No,And your representive have came and reported that compressor have to replaced under warrenty.But the compressor is not stock at their godwon so they have taking 3days to changes it but one month have pssed but no one respone our call or came to change it.
Please take necessary action and change it immediately
Contact details-
Mangaraj nayak
Ph-09437285107
Mail-mangarajnayak@konarkatuomobiles.com
I have purchased Samsung 1.5 ton A/c (3 star) from Vijay sales Mahim Mumbai on 3rd June 2010. about one and half months in later Aug 2010 we noticed the low cooling effect and made a complaint through help line no. The technician attended and informed us that the gas is leaked out through fittings and accordingly the gas is recharged. After that with contineous observations we are noticing the very low cooling effect. Hence we ragistered the complaints once thru this online mesaging system and 3 to 4 times at the Vijay Sales Mumbai.The technician is attending but there is no improvement in cooling effect.
At the time of new installation we were running the A/c on 24 to 25 degree C in summer till the gas had been leaked out. Now after so many complaints and after attending the same we have to run the A/c consistantly at 22 to 23 degree C. because of low colling effect.
In this regards I opin that either the refilling of gas is of inadequate to the required amount of charging or the refilled R-22 gas is not of standared quality. Pl look into the matter immediately other wise the leagal procedure will be initiated.
Date 18th Nov 2010
N M Ambadekar, Mumbai .
Mb 9987236914, E-mail nandu0208_ngp@yahoo.co.in
I think, I shall never purchase any product being manufecured and/or marketed by SAMSUNG.
jkmittal7@gmail.com
PLEASE DON'T EVER BUY SAMSUNG PRODUCTS ESPECIALLY REFRIGERATORS AND A/Cs!! THEY ARE HOPELESSLY HORRIBLE.