Customer care is useless
Complaint
Gitanjali
Country: India
I had purchased AC in june this year . The AC just stopped working on its own. When customer care was contacted to provide service i was told that stablizer wouldn't be working so get the stablizer repaired . The person named Deepak said check the output of stablizer and then let us know.I contacted the dealer who suppled the AC also didn't take any action so being in warranty period I had to get repaired on payment.The most pathetic and disappointing behaviour by the customer care and the dealer ACE Technology NOIDA.
Comments
I have purchased an AC of your brand from a dealer of yours. The dealer is VIVEKS, chennai. I have encountered a problem in my AC. so i asked SAMSUNG for assistance, they said me to contact the dealer as my AC was in warranty period. But when i contacted my dealer they are not responding properly for my complaint and now my warranty period got over...
I have not provided any free service from my dealer from the date of my purchase to till date....
So, please send your engineer to sort out matter
contact no : 9884377506/22395838
i would purchase a samsung ml 1640 printer at priya computers at madurai.now i lost my installation cd.how the way to use my computer . pls answer me in tamil. thank u.
i would purchase a samsung ml 1640 printer at priya computers at madurai.now i lost my installation cd.how the way to use my computer . pls answer me in tamil. thank u. my contact number is 8148817177
THE MANAGING DIRECTOR,
M/s SAMSUNG-AIRCONDITION,
MAIN OFFICE HEADQUARTERS, CHENNAI
SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.
Sir,
I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.
I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.
Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. 8407278490. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.
From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.
I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.
Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.
Thanking you,
Yours truly,
(ARUNDHATI),
DOOR NO.5, 5TH STREET, BHARTHI NAGAR,
P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55
DATED: 12.10.2009
CELL NO. 9444237690, 26853237
EMAIL- shuklaarvind63@gmail.com
THE MANAGING DIRECTOR,
M/s SAMSUNG-AIRCONDITION,
MAIN OFFICE HEADQUARTERS, CHENNAI
SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.
Sir,
I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.
I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.
Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. 8407278490. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.
From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.
I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.
Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.
Thanking you,
Yours truly,
(ARUNDHATI),
DOOR NO.5, 5TH STREET, BHARTHI NAGAR,
P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55
DATED: 12.10.2009
CELL NO. 9444237690, 26853237
EMAIL- shuklaarvind63@gmail.com
THE MANAGING DIRECTOR,
M/s SAMSUNG-AIRCONDITION,
MAIN OFFICE HEADQUARTERS, CHENNAI
SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.
Sir,
I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.
I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.
Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. 8407278490. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.
From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.
I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.
Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.
Thanking you,
Yours truly,
(ARUNDHATI),
DOOR NO.5, 5TH STREET, BHARTHI NAGAR,
P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55
DATED: 12.10.2009
CELL NO. 9444237690, 26853237
EMAIL- shuklaarvind63@gmail.com
THE MANAGING DIRECTOR,
M/s SAMSUNG-AIRCONDITION,
MAIN OFFICE HEADQUARTERS, CHENNAI
SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.
Sir,
I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.
I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.
Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. 8407278490. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.
From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.
I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.
Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.
Thanking you,
Yours truly,
(ARUNDHATI),
DOOR NO.5, 5TH STREET, BHARTHI NAGAR,
P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55
DATED: 12.10.2009
CELL NO. 9444237690, 26853237
EMAIL- shuklaarvind63@gmail.com
THE MANAGING DIRECTOR,
M/s SAMSUNG-AIRCONDITION,
MAIN OFFICE HEADQUARTERS, CHENNAI
SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.
Sir,
I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.
I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.
Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. 8407278490. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.
From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.
I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.
Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.
Thanking you,
Yours truly,
(ARUNDHATI),
DOOR NO.5, 5TH STREET, BHARTHI NAGAR,
P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55
DATED: 12.10.2009
CELL NO. 9444237690, 26853237
EMAIL- shuklaarvind63@gmail.com
we have purchased 4 nos split a/c on 22.08.2009. At the time of inistallation one of the unit the hole id not closed in white cement. so same small animal come inside the hole and cut the rubber tube water come inside the room. Complint dt 01.03.2010 no: 8413007148 still now also our Engineers also speak by phone only. But not come directly.Hole not close is our installation team persons mistake. Please take immidate action and slove our problem.
Thanking you.
Kathiravan.U
95000 78723
we have purchased 4 nos split a/c on 22.08.2009. At the time of inistallation one of the unit the hole is not closed in white cement. so some small animal come inside the hole and cut the rubber tube water come inside the room. Complint dt 01.03.2010 no: 8413007148 still now also your Engineers also speak by phone only. But not come directly.Hole not close is your installation team persons mistake. Please take immidate action and slove our problem.
Thanking you.
Kathiravan.U
95000 78723
We have buy 2( Two) Nos of AC from your Dealer SAMSUNG PLAZA Jamshedpur in Nov'2007.One AC Broke down Last year & another in this Year.After several complaints your service centre not respoding properly till date.Pls arrnge to do needfull.
Thanking You
Yours faithfully
Mudili Prasad Rao
mpraosastha@rediffmail.com
09234601965
I am totaly fedup with coimbatore servive .I request any good hearted person to understand the consumer feelings or working to save the samsung brand image may contact to my mobile 9842237761.
I am totaly fedup with coimbatore servive .I request any good hearted person to understand the consumer feelings or working to save the samsung brand image may contact to my mobile 09842237761.
mail id afsekaar@yahoo.com
No body has turned up till this date(9th day of logging the complaint).
On contacting customer service call centre (sic) a routine apology and exceuse is given with assurance of promt support and a call back in 2 hrs.This wait is endless and enough to regret having decided to buy a SAMSUNG AC. Is somebody in SAMSUNG really serious to have a look at customer issues
We Need General Service.
Thanking You,
Your faithfully.
jansy
Contact to: Mr.Maria Selvam
Cell No: 9710493795
Email Id: jansy2387@gmail.com
My complaint number is : 8404892464.
Model Number : AS-12 EXA / 1 ton split
My mobile Number : 9433017126
E-mail id : somnath.dey@gmail.com
Now God knows when we are going to get the AC running in too much hot climate out here. Hence it is suggested please think twice before purchasing Samsung AC's or may be the other equipments also, because ultimately the Service would be from the "Samsung" altogether.
We have purchased an Ac of your brand. We have General Service.
Yours Faithsully,
P.Maria Selvam
Chengalpattu
Contact to : MR.MARIA SELVAM
Cell No: 9710493795
Email Id: chennaifoodproducts@yahoo.co.in