Customer care is useless
Complaint
Gitanjali
Country: India
I had purchased AC in june this year . The AC just stopped working on its own. When customer care was contacted to provide service i was told that stablizer wouldn't be working so get the stablizer repaired . The person named Deepak said check the output of stablizer and then let us know.I contacted the dealer who suppled the AC also didn't take any action so being in warranty period I had to get repaired on payment.The most pathetic and disappointing behaviour by the customer care and the dealer ACE Technology NOIDA.
Comments
PLEASE DON'T EVER BUY SAMSUNG PRODUCTS ESPECIALLY REFRIGERATORS AND A/Cs!! THEY ARE HOPELESSLY HORRIBLE.
CAN SOME BODY FROM SAMSUNG HELP ME OUT
A N NAGARAJAN
(0) 90030 23749
nagarajan.an@yahoo.co.in
CAN SOME BODY FROM SAMSUNG HELP ME OUT
A N NAGARAJAN
(0) 90030 23749
nagarajan.an@yahoo.co.in
9443152428
I wanted to write some foul words for you but since this website is open for everyone so i can only say F*** YOU
i purchased samsung aircon this year 2012 the thing broke down the day after i had it installed, my aircon technision came out and said the units pc boards needed replacing, so i called samsung support who sent sydney air to come out, sydney air said i had to wait 1 week for them to come out, they fially arrived 1 week later and told me the pc boards were faulty (i knew that aready) and i had to wait another week to get the parts in and then book in another service call, unbalievable i rang samsung support and spoke to ben and he said waiting that long is normal i told him my aircon tech came out the following day how is that normall im making a complaint then ben told me to do what i have to do i cant believe samsung support would say that, so i did.if the aircon can break down the following day how crappy is samsung building these aircon units and samsung service really sux!\
from unhappy samsung aircon customer
email cosimo1109@gmail.com
I cant understand how such an expensive air conditioner can pack within a month or is this a common thing in Samsung air conditioners. And if so is it so difficult to get a replacement for the burnt out part.
I now feel sorry for the effort I had taken as it does not serve the purpose.
Mrs Shankar..
I HAVE PURCHASED SPLIT AC B4 6-7 MONTHS PC BOARD IS NOT WORKING TECHNICIAN TOLD BUT THEY HAVE NOT REPAIR FROM LAST 10 DAYS AGAIN N AGAIN I AM CALLING AND I THINK TAT SANSUNG PEOPLE ARE MAKING FOOL .
After purchased AC it was sleepless nights since most of the days it was not working and very pathetic. in terms of repairing charges i have nearly spent about 10 K for which i would have purchase a new AC. After this major hicups i throwed the ac to kabadi wala....it went for 2 thousand bux...
And more over the Samsung Office or the samsung centre is not cooperative. To the readers please do not purchase Samsung electronic items in future, please ban the samsung goods....
Dated 9th July 2013
I purchasecthis Ac from Sharp elecronics,Chennai-45 in 2010.Eversince 2012,the problem of Gas leakage occurs regularly and i ahve spendt 6k already on this.Only last year they welded the coil at a cost of 3k but agin the pbm recurs.I have complained upto CEO level,but Samsung keeps insisting i should pay 4K for new coil.I am really amazed at the level of their callousness.They keep their service franchises changing every year and most of their technicians are illiterates.
I am really fed up with this company.They are cheats.
Dear Sir,
Everyday one exe. calls me and tells that this coil cant be replaced at free of cost.I have already spent 6000Rs in two years and again you want me to replace the leaky coil for 4000Rs.Thus i am expected to spend 1000Rs in 2 years for a single defect of recurrent gas leakage.Your exe are absolutely uncourteous and hace no heart.Just tell me as the CEO is it really fair on your part to impose such high maintenance costs on annual basis?If the Unit is defective you should have recalled the units!
I have already suffered lot of Agony and mental Anguish and should certainly make people aware that you are treating the Buyers with such a disdain.
I know that you are into business to make profits but must remind you that this cant be at somebody elses alter.
I am not ready to pay for your defective components anymore.I have already been penalised enough.
I wil certainly take this to an appropriate forum.
Regards,
Haraprasad.R
9444468540
I have Purchased an Air Conditioner(Samsung) 1.5 ton in Ajantha Showroom at Virudhachalam (Cuddalore district) on 26th march 2014 . AC was installed by Samsung showroom tech person the very next date. Since then i am having many problems in the functioning of AC . AC Emits Very Bad Odour , Water shedding down inside room. Have complained many times Compliant no(8461801264), 6 times AC Technical persons came my home and checked , confirmed the problem , No one solved it , Very worst response given by Mr Namachivayam(Samsung customer care Manager ,Cuddalore district)
Even though I am a Govt Doctor , he misbehaved me , Very worst person ever seen , I can't sleep in my room wit this AC .
I am typing this at 1.30 AM(Mid night) , I am very much mentally upset with these worst Samsung customer care service ,
Pls Kindly do the needful ,
e-mail reinierreimer@aol.com