Aqua Guard - Water purifier - GOLD NOVA
Complaint
Nandan Kumar
Country: India
My Aqua Guard - Water purifier - GOLD NOVA is not working since 2 weeks, i have registered a complaint against this, and till this no action. Hopeless customer service i have ever seen. I have been using Bislari water since two weeks. their people are not well trained, and not even well educated. I was about a buy a Philips and based on the voice on Customer service, i have choosen Eureka Forbes, thats my bluder. I never go for any Eureka Forbes product in my life. They say one part is not availble in India. If it is so, why they should market, they should have enough spares to give customer support. One simple answer is no spares available. Pathatic condition.
I recommand, not to buy Eureka Forbes products.
I recommand, not to buy Eureka Forbes products.
Comments
thanks
hitech water
stadium market complex,
wright town,
jabalpur m.p.
phone - 0761-2402632/4046856
1) I requester Auuaguard to send some agent for maintenance activity during the warranty period (1.5 yrs ago). the agent visited us but he was not aware about the process to operate, later on (the analyst revealed) i came to know that he was trainee and he has never worked on this product.
2) I have requested company to reinstall my Aquaguard (complaint no - 81614569 and 91) in July, after shifting to new location. they committed that the serice will be provided to me within 48 Hrs... Even afetr 2 months i am still awaiting for service boy to give me a call. whenever i tries to take followup by caling the call centre, i sence that every engineer is surprized and have nothing to answer except promising that this will be closed "TOMORROW". The best part that they keeps opening a new ticket also (they have opened 3 tickets till now for the same cause)...
Due to this inconvenience i ended up paying thouands of rupess just to buy WATER bottles.
I am not sure if i need to PAY these guys for this pathetic service.
I would strongly recommend new buyers not to go in for Aquaguard.
Aquaguard Inova and above (Gold etc.) has a single beep repeated 6 times, every two minutes indicating the need to replace the Clarity Cartridge. Two beeps repeated 6 times every two minutes, indicate the need to replace Taste Enhancer. Three beeps repeated 6 times every two minutes indicate the need to replace UV lamp. These indications will be given every time water is drawn, until the service technician has carried out the necessary replacements. IQA (for Gold model only, differs slightly for Inova) is programmed for 10800 litres, for the filters and 5000 burning hours for UV lamp. BUT irrespective of the above company programming one can witness the beeps more so during monsoon and winters even if you have placed new filters or done changes as per recommendations. Aqua guard products are not at all acclimatized for Indian conditions and a humid and/or cold environment always by default results in weird beeps. Dont be surprised if these beeps stops or at least lessens during summer.
Annual maintenance Contract most of the time is money minting process for them though its money losing for us. Dont ever go you will not benefit. A carbon and sediment filter costs exactly 655/- while the AMC is 1200 with cleaning being done sparsely (if at all they visit you) which actually can be done by any layman. Have a habit of replacing the filters (both) at least once a year and clean both the cartridge at least one in 3 months (earlier the better). Press the plastic button back that is located adjacent to the water outlet so that the top cover is opened. Take a plastic spanner that's provided with the product (its circular with a cross within it) and open the cap of both the cartridge. Pull out (force required to pull) the cartridge and wash the cartridge by placing below running water and washing the cartridge with sponge. For sediment filter (the non-black) even a nylon brush works fine but do not use it for carbon filter as it blocks it be separating the particles of carbon. Fit everything back once cleaning is done.
If this sounds too complicated then other way around is to swap the water inlet pipe that goes to the filter to the other outlet(There are two outlets with one being always blanked/capped) and start the water. Keep this open for at least 3 minutes. You will see muddy water coming out. This is back flush and easier to do though less effective then manual cleaning.
If someone has said you to press the water & music button and then switch on the purifier so that cleaning can take place, the he is taking you for a ride. This process does nothing!!
Bottom line, if your municipal water is quite OK or above then instead of going in for any RO or UV based purifier which costs 5K or more, try the ultra filter membrane purifier (no electricity etc.) that is cost effective (3 to 3.5K). There are plenty manufacturer as of now in India.
I would be grateful if someone could tell me how to open the damn thing so i can clean the filter myself
During Selling, company manager Mr Rajendra Mishra has agree and gave 4 service coupons with his signature.
I feel this is purely cheating.
Kindly help where i can do complain. I can not find any link on webpage (http://www.eureka-forbes.com) to register complain.
am fed up with the after sales service. i also have few cases
1) I requester Auuaguard to send some agent for maintenance activity during the warranty period (1.5 yrs ago). the agent visited us but he was not aware about the process to operate, later on (the analyst revealed) i came to know that he was trainee and he has never worked on this product.
2) I have requested company to reinstall my Aquaguard (complaint no - 81614569 and 91) in July, after shifting to new location. they committed that the serice will be provided to me within 48 Hrs... Even afetr 2 months i am still awaiting for service boy to give me a call. whenever i tries to take followup by caling the call centre, i sence that every engineer is surprized and have nothing to answer except promising that this will be closed "TOMORROW". The best part that they keeps opening a new ticket also (they have opened 3 tickets till now for the same cause)...
Due to this inconvenience i ended up paying thouands of rupess just to buy WATER bottles.
I am not sure if i need to PAY these guys for this pathetic service.
I would strongly recommend new buyers not to go in for Aquaguard.
I got New filter set as part of 2 years AMC for as they recommended free service(Filter cleaning only). Which started giving beeps immediately after 6 months of service. I surprised for finding fast exhaustation of filter even if i just used the filter for 20 liters per day.
when i called them and they come and checked it and say again I need to replace it. One more interesting thing is the TAP they has given got rusted and broke down in less than 15 months as the tap provided is of low quality one. Generally the taps that we use in our houses generally lasts 10 years but life of Aquaguard TAP is just 1 yr plus. When i asked how much it costs to put new tap they say that it costs Rs. 710 for new tap and tap installation(Rs. 360 + Rs. 250). The tap is available for less than 150 rs in the market and one get it fixed it by plumber for just Rs. 100. But Aquaguard people selling it at very higher rates. It costing more than Rs. 2000 per year for maintaining Aquaguard filter as they are selling defective items also and thought it is not worth of that much cost and decided to go for better alternative.
I got New filter set as part of 2 years AMC for as they recommended free service(Filter cleaning only). Which started giving beeps immediately after 6 months of service. I surprised for finding fast exhaustation of filter even if i just used the filter for 20 liters per day.
when i called them and they come and checked it and say again I need to replace it. One more interesting thing is the TAP they has given got rusted and broke down in less than 15 months as the tap provided is of low quality one. Generally the taps that we use in our houses generally lasts 10 years but life of Aquaguard TAP is just 1 yr plus. When i asked how much it costs to put new tap they say that it costs Rs. 710 for new tap and tap installation(Rs. 360 + Rs. 250). The tap is available for less than 150 rs in the market and one get it fixed it by plumber for just Rs. 100. But Aquaguard people selling it at very higher rates. It costing more than Rs. 2000 per year for maintaining Aquaguard filter as they are selling defective items also and thought it is not worth of that much cost and decided to go for better alternative.
Regards,
Md. Ainul Khan
ALHAMD Apartment, Block-A
33, Rai Charan Ghosh Lane, Kolkata - 700039
09903945169