Aqua Guard - Water purifier - GOLD NOVA

ComplaintsAppliancesEureka Forbes

Complaint

0
Nandan Kumar
Country: India
My Aqua Guard - Water purifier - GOLD NOVA is not working since 2 weeks, i have registered a complaint against this, and till this no action. Hopeless customer service i have ever seen. I have been using Bislari water since two weeks. their people are not well trained, and not even well educated. I was about a buy a Philips and based on the voice on Customer service, i have choosen Eureka Forbes, thats my bluder. I never go for any Eureka Forbes product in my life. They say one part is not availble in India. If it is so, why they should market, they should have enough spares to give customer support. One simple answer is no spares available. Pathatic condition.
I recommand, not to buy Eureka Forbes products.

Comments

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  • 0
    Eureka Forbes
    Dear Customers,

    We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you all to share your status and contact details so that we can get in touch with you and look into any pending issues.

    Should you require any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
  • 0
    Eureka Forbes
    Dear Mr. Siddhesh Wadkar,

    We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

    Should you require any further assistance in the future, please feel free to write in.

    Regards,
    Eureka Forbes Team
  • 0
    Archana sajit padman
    [***] you people are worst in the market and go with a branded name as Aqua Gold Nova.you people only are cheaters who want to sel their useless product and and cheat people .Eureka Forbes [***] cheaters in selling god for nothing products Your people are taking salary's for cheating people.KEEP IT UP.stupid idiot peoples

    EUREKA FORBES A BRANDED CHEATING FIRM SELLING RUBBISH PRODUCTS AND CHEATING PEOPLE .

    AL THE BEST FOR THEIR FUTURE CHEATING
  • 0
    CRR
    Is there anybody in Aqua Guard to watch  postings in net?  What their sales and service ( if at all one) people are doing?  In India, this is a problem in most of the cases.  AFTER SALE   (Dis) Service!
  • 0
    Eureka Forbes
    Dear Customers,

    We apologize for the inconvenience caused to you. We were looking at the unaddressed complaints and to resolve that we request you all to share your status and contact details so that we can get in touch with you and look into any pending issues.

    Should you require any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
  • 0
    Vivian Pinto
    | 3 replies
    I have purchased Eureka Forbes water purifier Aquaguard Compact. I Had paid for it in installements and payment was made promptly to avoid any defaults in payment. Now that the installment is over and full payment is being made the receipt of payment and completion has not been sent to my address. Enquiries with some of the Salesmen say that it takes almost 6 months to receive a full payment receipt.

    My Question is Eureka Forbes going backward or has it a vision to ruin and tarnish the image of the company.

    Can somebody from the top order of the company look into this matter and see that the receipt is being sent to me at the earliest.

    Vivian Pinto - Goa
    • 0
      Eureka Forbes replies to Vivian Pinto
      | 2 replies
      Dear Mr. Vivian,

      We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

      Regards,
      Eureka Forbes Team
      • 0
        Eureka Forbes replies to Eureka Forbes
        | 1 reply
        Dear Mr. Vivian,

        We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

        Regards,
        Eureka Forbes Team
        • 0
          Eureka Forbes replies to Eureka Forbes
          Dear Mr. Vivian,

          We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

          Regards,
          Eureka Forbes Team
  • 0
    Eureka Forbes
    | 2 replies
    Dear Customers,

    We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

    Regards,
    Eureka Forbes Team
    • 0
      Eureka Forbes replies to Eureka Forbes
      | 1 reply
      Dear Customers,

      We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

      Regards,
      Eureka Forbes Team
      • 0
        Eureka Forbes replies to Eureka Forbes
        Dear Customers,

        We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

        Regards,
        Eureka Forbes Team
  • 0
    Eureka Forbes
    Dear Mr.  Vivian Pinto,

    We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.  
    We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

    For any further assistance, please feel free to write in.

    Regards,
    Eureka Forbes Team
  • 0
    Bhavesh
    I have purchased Eureka Forbes water purifier Aquaguard Infiniti and it is already passed 6 month for first servicing but there is no response since 1 month after raising request for first service. I have raised service request thgough customer care no as well as online. The complain no are 66768521,67144058 (via customer care) and ae8f44847613 (via online). I would be kindly request to you please send the concern service guy as earliest. Past 3 to 4 weeks, there is problem in Aquaguard and no clear water are coming. We stay in family and drink water from Aquaguard. One time my daughter got also sick after drinking water from it. KIndly solve my problem. Regards, Bhavesh
  • 0
    c suseelamma
    poor service   Eurekha complaint 67151906
    DT21 09 2012 yet now no responce
  • 0
    Lynne Pina
    I have just purchased my own Forbes gold nova water purifier and the water that comes out does not taste good.  It is very very frustrating.... DO NOT EVER PURCHASE THIS PRODUCT.
  • 0
    M patwari
    Provide the customer care number. The present number 3988 3333 is not working.
  • 0
    Vikas Raundal
    I have bought aquaguard RO purifierin 31march2010 but every 2/3 months some problem came &after complain technician came later 5/6days &replace some parts but the problem is going onso I really tells to u dont buy this product
  • 0
    Sajid
    I have brought green RO almost a year ago but Facing technical problem which keeps in croppingup every 2-3 month I have to end paying service charges and refill charges which cost minimum 1000 rupee, last time service person suggested to installed alternate filter which can be manually clean by ourself, that guy promised me that he will installed next day but 3 months over he did not installed the filte & resulting the refilled got choked again, & best part is after registering complain no one has a courtesy to to allend the complain, i feel eureka fobes has no accountability towards the customer post sale.
    It's very unfortunate.

    Sajid / +919845747322
  • 0
    shubhangi
    even i am disapponited by the service of aqua guard its no of use
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