Not getting my money back.
Complaint
Lisa Harwood
Country: United States
I ordered samples of green tea pills for $4.97, was charged that on my charge card and a few months later I noticed a charge of $99.97 from the same company. I called and the service rep said did you read the policy. I said I didn't see it. (The reason I didn't see it was because I didn't scroll all the way down to the bottom of the web page, I went right to the ordering part and didn't see it there). He said if I sent the package back and called withe the package Id number, I would be reimbursed. I called today to tell them I sent the package out a couple of weeks ago and they said they don't reimburse they can send my package back. They were very rude on the phone today and a girl even hung up on me. I called back again and got the same run around. The story goes on........
Comments
Talking to them myself, I was more persistent, and insisted they cancel. Being told they would cancel upon return of product, I awaited the shipment and waited some more. Not having the product and being out accumulated charges from my bank, I had them file a fraud complaint with the US Bank's fraud Dept. Meantime, I agreed to having my account frozen.
US Bank then made a provisional refund to my account, with the stipulation fraud department would determine the results. Meantime, another call to the NUBODI's customer service, they agreed to cancel the charges then. After several days, the product arrived in a first class similar to my VA meds which I was awaiting, as all my prescriptions come in various sized envelopes.After opening it, and seeing what it was, I immediately resealed and returned it to sender. I also informed the bank, who's representative was on my side.
The long unending saga has culminated in me finding out yesterday the bank has closed my account, leaving me with a negative balance of $389.94. As I am a senior citizen on poverty level income, due to an acute disability, and living in a subsidized housing and with public agencies and food banks helping, I am no longer able to work in my profession.Prior to this I was driving for a living.
This, due to my having luckily survived an aortic dissection 33 mos. ago, has incapacitated me over many months. I am finally getting the health recovery, and further treatment to complete repair to my heart, so that I may again become employed and resume a life of normalcy.
The bottom line, as we all have seen by this unscrupulous agency's tactics is selling useless products in their scheme of theft. However cleverly disguised a ploy, or evasively we've been deluded, we need to report and pursue the shutting down and penalization in as many ways as legally possible. A class action seems in order. Anyone having knowledge of the legal process please share what you can. The federal BBB, the FTC, and registry of business where they are incorporated also need notification. Strength in numbers usually works much better than a lone victim complaining. Any takers?
I'll check back soon as I'm not done yet. Life is short, and too precious as I've already experienced, to let things like this go on.
Let's stay together on this one!
Mike ordered the free-trial of the colon cleanse product for the shipping and handling of $3.95 which is, of course, how they obtained our financial information. It wasn't until weeks later that we received our credit card statement with the $89.31 unauthorized charge on it. I immediately called the credit card company, disputed the charge, and they suspended it for a period of 30 days while it was under investigation. I then contacted Nubodi who was very arrogant and of no help at all when told we hadn't ordered or received any product from them. They said we would be charged for the product we received and that a second order had been sent out for which we would also be charged. That infuriated me as I'm sure it does you too. Don't take their crap and fight back.
Nubodi gave me a tracking number for the product which I looked up online and it is simply a delivery confirmation number and didn't actually specify to what address it was delivered (we never got it). I called our credit card company back and had a hold put on it so that no charges could be made to the card. We then obtained a complaint form from the Attorney General's office and made a complaint against the company. Keep as accurate records as possible and provide as much information as possible including the information regarding the e-mail solicitation your received from these jerks. Next, my husband contacted the Postal Inspector's office and made a complaint with them (This now makes the charges against them federal as well as state). I sent copies of both complaints that were made to the disputes department of the credit card company. Although they originally said they couldn't help me, be persistent, and today I learned the charges have been credited back.
Good luck!