Complaint

0
Chris
Country: United States
I got charged 39.95 from my checking account and this is not even a company. I want my money back but found out it is a fraudentlent thing that shows up. Any one else who goes to this sight or thinks they are being taken for from this company complain.

Comments

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  • 0
    Vicki
    | 8 replies
    Does anyone have phone number for ANC*Archives.com
    • 0
      Mike replies to Vicki
      The number I got from my visa report is , 1-888-455-2791. I tried calling twice but was put on hold, recording said operators were assisting other callers .  .???
    • 0
      christina replies to Vicki
      There is a 888 8964442 number  on my bank statement. I was told to contact this number and request they refund my money. If they refuse, the bank will do an investigation and most likely the money will be refunded. We'll see.
    • 0
      kcalveard replies to Vicki
      My bank shows the number as 1-888-896-4442
    • 0
      pat replies to Vicki
      1-888-896-4442
      this is the phone no.
    • 0
      Malia King replies to Vicki
      I am having the same problems with anc,archives. I have  a # 888-896-4442. Good Luck!
    • 0
      JUDY replies to Vicki
      Reply to Vicki...I have # 1-888-986-4442 that was on my bank stmt.
    • 0
      Tory replies to Vicki
      Phone # on my bank statement is 888-896-4442.  Says its in Utah
    • 0
      Suzanne replies to Vicki
      ANC*Archives.com 888-8964442 UTUS
  • 0
    Mike
    I just had the exact same thing happen to me . On Jan 4th , I was charged 39.95 on my visa card . This kind of thing really hurts people . Especially when I live on a very tight budget . Something should be done about these people. They've taken money from my family , and don't give a second thought about it !
  • 0
    Mike
    I just had the exact same thing happen to me . On Jan 4th , I was charged 39.95 on my visa card . This kind of thing really hurts people . Especially when I live on a very tight budget . Something should be done about these people. They've taken money from my family , and don't give a second thought
    about it !
  • 0
    G
    | 3 replies
    Did any of you sign up for Ancestry.com approximately a year before this charge? I did....I paid for a year membership in Jan 2012, but then stopped using it and cancelled my membership. Well it seems like they never cancelled the membership and somehow they automatically renewed it on Friday. I too freaked out today after I saw the $39.95 charge on my account and started see all these complaints posted. After calling my bank, they gave me the same number listed in a previous post. I called the number and spoke to someone from ancestry/archives.com who explained the auto renewal. I had them cancel the account and they will refund the money. If for some reason it doesn't happen, my bank said they would help dispute the charge. We also went ahead and cancelled my debit/credit card and reissued a new one to make sure this doesn't happen again. I hope this helps you!
    • 0
      David replies to G
      | 1 reply
      Yes.  That is precisely what I did.  They were even able to tell me what ancestor I searched for last year by name.  I did in fact register with Ancestry.com, and  at that time, I agreed to the terms of an autorenewal.  I simply asked them to cancel the account and the charge, and that's what they did.  I don't believe all of the horror stories about clandestine scanners at wal-mart.
      • 0
        christina replies to David
        I just talked to a lady from ancestry.com and she said that I signed up last year, who I looked for and said that they would cancel the membership, but not refund the money. I can't afford this kind of crap. Talking to my bank now.
    • 0
      Deborah McCullough replies to G
      Yes, I've been charged 2 months in row, never signed up for or used this site.  I  emailed them with the threat of contacting Attorney General's Office if my money is not returned.
  • 0
    G
    By the way.....they did refund the $39.95 charge.
  • 0
    Christina
    I had two charges to my paypal acct. back to back two days in a row. One for 39.98 and 59.88. I have an ancestry acct. But it gets charged yearly to a diff credit card. I called paypal and disputed the charges.
  • 0
    Christina
    I just called the archive and had the charges removed. I did one search a year ago and even removed my cc from the site but she said it doesn't cancel the acct. Didnt ecplain why the sister company charged me also. I had to ask for a mgr to have the charges removed. They can see I only did one search and no more.
  • 0
    MKSTUDIO
    | 1 reply
    This website is a nightmare, A SCAM. I have no recollection of signing up! They say SOMEONE ELSE signed me up using my credit card but won't tell me who! They said they have to protect THAT person, the one they won't name. This is over a year now and they won't refund. BEWARE. These guys ought to be in jail.
    • 0
      Kevin replies to MKSTUDIO
      Yes this same thing just happened to me yesterday.  These people should be in prison n pay everyone 3 times the money back for the headache n time spent out of my life to straighten this crap out .      Where is the Attorney General ?
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