Complaint

0
Chris
Country: United States
I got charged 39.95 from my checking account and this is not even a company. I want my money back but found out it is a fraudentlent thing that shows up. Any one else who goes to this sight or thinks they are being taken for from this company complain.

Comments

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  • 0
    mskittycatfish1
    I didn't order any membership  how can they do this I   think they should go to jail
  • 0
    Carol
    I found out that a charge of $39.95 was charged to my credit card.  I did not request a membership into this web sight.  I want to have my name removed and my money refunded.
  • 0
    jasmine
    This is some b.s they ripping people off & i want my $ back on my card asap i know my family dont need no internet to find them !!
  • 0
    jasmine
    I awake @ 7 a.m to a text message saying my balance after my purchase of 39.95 for anc.archives.com wtf is that????? @ 5 a.m who made this purchase cause i sure as hell didnt!
  • 0
    Linda
    I contacted them for info in 2010 and just received a charge on my May 2013 account!
  • 0
    Tamila
    | 2 replies
    ANC*Archives is actually the website Archives.com.  Their phone number is 1-888-896-4442.  If you call them, they are usually pretty quick to help you cancel and refund charges.
    • 0
      Bob, replies to Tamila
      | 1 reply
      It's still happening - I received the charge of 39.95 on my card. I'm going to call and try to get it cancelled too. Thanks for the tip.
      • 0
        Bob replies to Bob,
        I called them and received a very pleasant response. The charge will be cancelled and I was given a response number . The clerk was very helpful.
  • 0
    georgeann. secor
    I did not with up for this and i want a full refund
  • 0
    Magic
    My 14 year old had this charge on his bank statement -- apparently he was trying to do research for a school project and signed up for this service (the 30-dayfree-trial) thru Ancestory.com in 2012.  I called the number on the bank statement, the guy was able to verify the person that my son was researching and then he promptly offered a full refund and to cancel the membership.  We also called the bank to put a watch out for any further debits from them.  The guy from Ancestory appeared helpful....will see when the money is refunded.
  • 0
    Fre'Fre
    This company is a rip off. When I tried to cancel their services,  a young lady or whomever she was tried to make it seem like my fault. I did not see where there was  a phone number to cancel. I am on fixed budget. I can't  go over what I have. Nothing is for free, nothing.
  • 0
    Ron
    I have the same thing but mine is only for $7.95. I guess they don't like me as much.
  • 0
    Steve
    I just want to add my distrust with this bunch.  I have canceled my credit card, and had a new card issued and flagged as no more charges, but am stuck with the current renewal payment.  There are many other services available to do as well or better than this site and make it much easier to understand that charges will be made, automatically, to your credit card or checking account.  I suggest that if you have used this service that you call them and confirm that you are not on automatic renewal.  Although it is a questionably legal, it is just another way to get ahold of your credit card.  There number is 888-896-4442.
  • 0
    deb
    Yeh,I was only charged $9.95.But I am not able to access my account or find a phone #.It displays AncArchivescomxxxxx and 4 numbers.RIP OFFS.
  • 0
    Deb
    When I found out Ancestry and Archives were the same company I was pissed off.They are letting people think they are separate companies.I got on the phone and asked BRANDON at 11:45 or so on June 27,2013.Are they the same company and he said ahh yeh,sister company.The time and date is important to me.Now I'm calling my bank,to see what I can do.
  • 0
    roger
    Yes i just had the same thing happen to me.They not only charged my card $7.95 but also $24.95.When i log into Ancesery .com it shows me as a guest.
  • 0
    ronda
    Just had the very same thing happened. Bank account charged 39.95 .......and called them,with no hesitation the rep refunded the money......thanks!
  • 0
    poovey
    Most fraudulent company ever.  I had a 7 day free trial over a year ago.  Canceled it and then was charged this year.  Did not notice the charge for a few months and they won't refund, even though they can see that I have not accessed their website since May8, 2012.  When there is a class action law suit against them, I'm in!!!!
  • 0
    dean
    Had a 7.95 charge this morning for nothing don't even remember visiting their website
  • 0
    Carolyn
    I called the number 1-888-896-4442. After a short wait I was greeted by a representative that told me I had used their services. She even reminded me of the person I was trying to find. She gave me a cancellation number and she told me I could continue to use the service until my user date ended. The bank took 7.95 out and I too did not know who ANC.Archives was, but now that I do and I used the site, I can say in my case the company was legit.
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