Home Loan Modification Scam
Complaint
Mickey Orr
Country: United States
I spoke with a B***** M****** who assured me that I could lock in a 3.25% interest rate along with a substantially reduced payment. I made $2,500 in payments to Roosevelt Law firm who was supposed to furnish Chase Bank with information and documentation on my behalf. I cancelled final payment ($1,000) when I discovered I was not eligible for the interest rate quoted "off the record." I spoke with N**** E******* at Roosevelt and she was dismayed to learn what i had told her and promised a refund of my $2,500 less any billable hours they needed to charge. i received nothing and my subsequent voice messages for N**** E******* have gone unreturned.
Comments
February 8,2016 I received a call from Lisa Taylor stating that the lender denied my modification and ROOSEVELT LAW CENTER PC would appeal the lenders decision. I asked Lisa Taylor why did Mr. Waters call and say I had been expected into the program and request 2 more payments Lisa Taylor had no knowledge of a Mr. Waters calling me for more payments. Well on February 12,2016 Lisa Taylor called me and said the lenders refusing to review anything else and I should think about filing for bankruptcy to protect my home. I asked Lisa Taylor about a refund for the $1,250 payment I had made on February 3,2016. Lisasaid she wouldn't get back to me and she didn't. I kept calling Lisa Taylor and Shawn Piere and they wouldn't return my calls. Shawn Piere told me in the beginning he was my liaison person. But once I told him they denied my modification he stop answering and returning my calls. I even tried emailing Shawn he forwarded my email to Craig Goodwin from ROOSEVELT LAW CENTER PC who then contacted me via email claiming they had been trying to reach me and had left 9 voicemails and I hadn't returned their calls ALL LIES. I pulled my cellphone records and didn't have any calls from ROOSEVELT LAW CENTER PC. The only calls were the 30 plus calls I had made to ROOSEVELT LAW CENTER PC. I filed a complaint with BBB and Craig Goodwin responded with a lie stating that I closed my case with them before they file an appeal and that he's tried to reach me several times which is another one of Craig Goodwin from ROOSEVELT LAW CENTER PC LIES... I didn't except Craig Goodwins response to my complaint. I responded to Craig Goidwins response and BBB forwarded over to ROOSEVELT LAW CENTER PC CRAIG GOODWIN. Mr. Craig Goodwin never responded back to BBB the second time instead he sent an email on June 23,2016 and asked what's a good time to speak with you, I responded right back and told him anytime. On June 27,2016 Mr. Goodwin still hasn't called me, I then sent Mr. Goodwin another email and left a voicemail on July 7, 2016 and didn't get a response back . My complaint with BBB was closed as unresolved because Mr. Craig Goodwin never responded back to my second response via BBB. DONT GIVE ROOSEVELT LAW CENTER PC YOUR MONEY THEY ARE A SCAM
It took me and my compliance department tens of calls to reach you, and at the end you were refunded the payment you paid us because with 3 past modifications your mortgage company AND the federal government modification programs REFUSED to help you for a 4th time.
The rest of the case details i will not disclose because i respect your privacy.
Shame that in your above statement you had to exaggerate all the details and omit so many important details that would explain why we could not help you, along with the fact that you got your money back in time.
Thank you never the less.
Craig Goodwin
Compliance Manager
855-752-1299
craig@rooseveltlawcenterpc.com
Craig Goodwin
Compliance Manager
855-752-1299
craig@rooseveltlawcenterpc.com
I do not have any record of a retainer or case docs being approved to be sent to a "rose" at the start of 2017.
My department (compliance) has to review, audit and accept each case that we decide to work on.
Our client retainer agreement has a specific page, that states word for word "You the homeowner confirm that Our law firm and all representatives of our firm has NEVER instructed you to NOT make payments".
Our law firm retainer also has another page that states in BOLD font "you do not require third party assistance, and can contact your mortgage company for help".
Our law firm retainer also has another page that states in BOLD "our law firm does NOT accept any up front fees, once work is performed on certain milestones that and ONLY than can we accept payments to our law firm, and at this point you are paying the law firm for services rendered, NOT your lender"
I hope this clears up your confusion. Either way, if you still need assistance or have questions, you can contact me below.
Craig Goodwin
Compliance Manager
855-752-1299
craig@rooseveltlawcenterpc.com