Complaint

0
N Smith
Country: United States
I Have received 2 calls in 2 days at supper time from an individual named Nathan.  He states he is calling from Gallup Poll.  Interestingly, the first night he also stated he was calling from Wells Fargo?

In both instances I have informed him that this is an unlisted number. Also, this number is on the National DoNotCall list since 2003.  In both instances I have demanded he remove us from their list.  

In both calls, Nathan has refused to acknowlege or agree to take us off their calling list and also refuses to hang up.  It is necessary to hang up on him.  

Is there some sort of scam going on here with Gallup Poll?  Can this person continue to harass us every night at supper time?   What can I do to stop this?

Comments

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  • 0
    tj
    Wells Fargo is actually reported to use Gallup to survey their customers after calls to customer service.

    If you are not a Wells Fargo customer, they are probably calling your number in error, and should cease calling when informed of that.

    If you are a Wells Fargo customer, Wells Fargo can call you due to an existing business relationship even if you are on the Do Not Call list.    You don't have to take part in surveys if you don't want to.

    You might want to exercise your privacy (GLB) rights to notify your bank to not disclose any information to other internal or external marketers, to avoid sales calls, some of which might be from shady or even fraudulent telemarketers.

    Regardless, always use care with ANY unknown caller, as there are also scams that depend on pretending to be your bank in order to phish for accoun information.

    Never disclose any account or identity details to any caller, regardless of who they claim to be.  Claiming that "your account will be closed" is a common phishing scam line used to obtain account information used to make fraudulent charges.  If they are really your bank, they already know your account and identity information, and have no need to ask for it.  It is always safer to call back using a trusted number, such as one from your credit card or account statement.
  • 0
    Disturbed customer
    May 18, 2011

    I also got a phone call at dinner time from Michael Mulligan at Gallup Pole
    for Wells Fargo Bank.  I've been a customer for too many years and NEVER
    received any call from the BANK or any company representing them.  I too
    was concerned and told him to take me off their list.  They referred me back to Wells.  I DO NOT like this type of bussiness practice. All companies send these privacy notices, but it does mean anything.
    • 0
      Gallup Interviewer
      | 1 reply
      A lot of banks contract with Gallup to do customer service calls. The caller from Gallup with always identify themselves as calling on behalf of the bank, with Gallup. They won't ask any account information-they just want to do a survey.
      The do-not-call list refers to solicitation calls, or sales calls. Since this is not a sales call, they don't have the info that the number is on the DNC list.
      Identify yourself as the person their asking for an let them know that you don't want to do the survey. It's important to tell them you're the person...otherwise they have to call back. Seems obnoxious, but if you think about it, obviously they can't let anybody else in the house refuse the call...the bank is trying to give the customer a chance to give feedback.
      Gallup will never ask for account info or anything of the sort.
      • 0
        RS replies to Gallup Interviewer
        Note the mis-spelling here that often occurs in spam messages ...
    • 0
      5
      | 1 reply
      people just give 5 for everything please giving a 4 is bad even if its all 5 and one 4 they will miss that whole survey and get written up!
      • 0
        Chalk replies to 5
        This is true! Although 4 for some customers maybe recognized as ideal servicing 4 ratings are no greater than a zero.   The scale is based on 0 or 5 rating with no medium.
    • 0
      Sony
      That's completely true!!! Please give the Tellers or bankers 5's!!!!! I cant stress that enough, for every 4 you give the team member gets written up and eventually fired. I've seen good people lose their jobs in less than 4 months because people thought a 4 was good enough...ITS NOT PEOPLE!!!!
    • 0
      Jenny Moore
      Please give all 5's one can get you a write up.
      Pleaseeee
    • 0
      no name
      I received a call from Cody Fristol saying he was from GAllup conducting a poll for Wells FArgo. He told me that I recently went to  a certain branch, which he named. I asked for his phone number and told him that I had asked Wells Fargo if they use Gallup and they told me no, they did not. He replied that even though they may have told me that they did not use GAllup, that Wells Fargo really does. I wonder how he got my phone number, and how he thought I used a certain branch of Wells Fargo. Am I being followed,  traced as an inside job, or what. I will go to the police and report this incident. Then I will  interview a bank manager with the police report in hand.
      By the way, there is no such sur name as Fristol, and yes, he spelled it very carefully. Watch out!
      • 0
        Anon
        | 3 replies
        Lol reading all this is really funny, i actually work at gallup and work with said Michael Mulligan he is a great guy and helped train me when i first started

        "hi my name is ___ with the gallup poll and we were just calling on behalf of wells fargo... this wasnt a sales call or anything we just understand you visited the ___ branch recently is that correct?"

        its legit people, just be smart about it we never ask for account information and we arnt PROVIDED it either
        • 0
          Peppi replies to Anon
          | 2 replies
          You are so wrong.  The caller from Gallup had the name of my Bank and asked me if I made a deposit. I told him no. He did not ask me for a survey. There was a lot of noise in the background and I know he was young. Why would you look up someones financial and where they bank. I think I should take this matter up with the police department in Omaha. And why would he know to look me up and my bank. I live miles away from Nebraska. He made a mistake when he asked me about deposits because that looks like he looked into my financial for a reason. I will find out after I call the police and report this call.
          • -1
            YoureNoGenius replies to Peppi
            Please do report the call! I wish I could be there when it happened. The police will laugh you out of the station. It's a Gallup poll, you moron. Wells Fargo gives Gallup your phone number and branch you (or joint account holder) visited. You are poor and no one is trying to steal your wadded up dollar bills.
          • 0
            Anonymous replies to Peppi
            Lol as an employee at Gallup I can tell you you are over reacting 😂 Gallup is RANDOMLY given your number and name and has to dial it, they are then shown the branch you visited and the reason for your visit and that is all. If you don't remember the visit they can not continue with the survey. That is why you were not given one because you said no. How are we supposed to do a customer service survey on someone who doesn't remember the customer service? There's a lot of people at Gallup at a time when working probably causing the noise, and about 80 percent of Gallup employees are young. No ones out to get you man, just a kid doing his job 😂
      • 0
        John
        | 2 replies
        I just got a call from Gallup Pole asking questions about my Wells Fargo here in Mn. 4/17/2012 at 6:PM   -Very strange.  So far this is there second call! Like all of the other complaints listed thus far it sounds identical to my call for phishing info about my local Bank and me? I'm also unlisted and on do not call list - so how do they get are phone numbers? So is Wells Fargo ganged up with Gallup Poll doing something fishy?
        • -1
          Derpderpderpderpderpderp replies to John
          | 1 reply
          If you actually let them ask you a couple questions, you'd realize they are asking you about the SERVICE you received on your visit. Moron. If they wanted to ask you your account number, they couldn't get your account number without you actually SAYING the number to them. So unless you have Tourette Syndrome and randomly blurt out your account number on a regular basis, they have no way of obtaining it.
          • 0
            some little, some much replies to Derpderpderpderpderpderp
            You are right for the most part; however, there are exceptions. The IRS, FBI, Secret Service, DEA, LE everywhre and states' tax commission agents mascarade as surveyors when attempting to secure or rather confirm evidence that may be used against you, your company, or your organization at a later date. Its overkill for some of the evidentiary elements but it tidys up a case. Be careful, you may be a target for a reason. I feel very sorry for the paranoid on which there is no reason. Please don't take what I say as gospel, it speculation married to excessive reality TV crime show such as American Greed. Good luck:)
      • 0
        mimi
        | 1 reply
        people please please please just give all 5 !! unless the banker or teller really did do a very bad job! if you give just one 4 that employee will miss the survey. not only do they miss the whole survey but all the other employees from that branch get very mad at that person and the managers write the person up! a lot of people have been fired from 4s on these surveys! its very sad.. :(
        • 0
          Peppi replies to mimi
          How can you answer five questions when the caller was only interested in your bank deposits and how does  your company get banking information on the person they call.  I think your governor needs to know what your company is asking people regaring their banking.  It is time to close  you down.
      • 0
        Isabel Guerrero
        This company Gallup are conducting the surveys TOTALLY wrong. they just ask for a number, they dont care if the caller was satisified with the person who helped them, they have only a goal to show the bank and thats it. companies should use better survey companies
      • 0
        Gallup Interviewer
        Yes they can and will continue to call you until you do the survey. Your bank pays us big money to torment you.
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