Nathan
Complaint
N Smith
Country: United States
I Have received 2 calls in 2 days at supper time from an individual named Nathan. He states he is calling from Gallup Poll. Interestingly, the first night he also stated he was calling from Wells Fargo?
In both instances I have informed him that this is an unlisted number. Also, this number is on the National DoNotCall list since 2003. In both instances I have demanded he remove us from their list.
In both calls, Nathan has refused to acknowlege or agree to take us off their calling list and also refuses to hang up. It is necessary to hang up on him.
Is there some sort of scam going on here with Gallup Poll? Can this person continue to harass us every night at supper time? What can I do to stop this?
In both instances I have informed him that this is an unlisted number. Also, this number is on the National DoNotCall list since 2003. In both instances I have demanded he remove us from their list.
In both calls, Nathan has refused to acknowlege or agree to take us off their calling list and also refuses to hang up. It is necessary to hang up on him.
Is there some sort of scam going on here with Gallup Poll? Can this person continue to harass us every night at supper time? What can I do to stop this?
Comments
1) [***] THE GALLUP POLL *click*
2) repeating expletives until the caller hangs up
3) I don't have time! *click*
4) Why do you keep calling me?!! *click*
5) This could be a SCAM for all I know! *click*
etc.
If you want them to stop calling, tell them "please list me as a "HARD REFUSAL" for this survey. If you receive another call from the "Daily Gallup Poll," simply tell them (politely) that you told the last person to list you as a HARD REFUSAL, and that you do not wish to be contacted again. If you have a problem again, ask for the phone interviewer's employee ID number, ask for gallup's toll free number (or google the corporate number), and explain that you asked this interviewer to mark you as a hard refusal and you want to make sure they did it.
I know people who will code you for a call back if you are rude, even if you say "DONT CALL ME ON A SUNDAY AGAIN [***]". You need to be polite and explain that you want a Hard Refusal coded for your number. That's your best bet.
Also, saying "It's Sunday, why are you calling me?" means nothing. In case you didn't know, America was not founded on Christianity. (google it if you don't believe me.) Sorry, but your "Sunday" doesn't mean [***] to a non-religious company. Do you get mad when McDonalds is open on sunday? Nope. You get your eggmcmuffin after church don't you? Yeah, I thought so.
If you are mad they called your cell phone because you have minutes, or for any reason, tell them to code you as a "Refusal due to cell phone contact." This should keep your number from being called during this Gallup Poll's study period, and I believe for future calls.
"Why are you calling my cell phone?"
"Because, ma'am/sir, our computer RANDOMLY generates numbers for our gallup poll, we don't know who we will contact, whether it be a landline, cell number, or even a disconnected number."
And if you use minutes for your phone, why did you answer it in the first place if you are so protective of your minutes? Shouldn't you only answer if you know the number then?
If you say "YOU CALLED ME YESTERDAY I TOLD YOU NO," Guess what, you probably didnt speak with that particular interviewer you are freaking out on. Don't blame them for the last interviewer coding you incorrectly... Or maybe the last person didnt code you incorrectly? If you didn't tell them "please put me as a hard refusal," you will probably get a call back. Grats.
Gallup interviewers are trained to only code a hard refusal if someone asks for it. Otherwise, you will be coded as a SOFT refusal - meaning that you will get called back again near the end of 30 days, or that survey's study period. Or, even better, you will be coded as "Bad time, call back again later" - in which you will probably be called back in 24-48 hours.
And for those pesky bank surveys, guess what! You gave your number to your bank, who has contracted Gallup to do their customer service interviews. It's not a scam, dippies. Gallup interviewers don't ask for personal information or account info, they have nothing but your name, phone number, and the name of the branch & day you may have visited, or if you called the bank's call center, they will have your name, phone number, and the day you may have called as well as the first name of the person you may have spoken with. It's a 3 minute survey - unless you think they work for Wells Fargo/USBank/ Regions bank, in which case you might [***] to them about your problems with your bank for up to 10 minutes. Gallup interviewers cant help you with your stolen credit card or service fees, so don't bother asking. Answer all 5s or 4s and you will be off the phone in no time. Answer with a 3 and you will get a bonus question usually along the lines of "what could have been done to increase your satisfaction?"
Gallup interviewers are not the ones to take your rage out on. Call up corporate Gallup if you have a real problem with receiving too many calls. If you experience someone rude or think they aren't really with gallup, ask for their employee ID number (it's only 5 digits), and complain to corporate or call to verify they are an employee. Most of these interviewers are kids in college or struggling to find a job. Thanks, economy! What's the value of a college degree? nothing.
All it takes is a little patience, politeness, and not being a total [***] and you won't have anymore problems with Gallup.
Start a gallup tracker forum. Call it Capa City. We need a place to vent. Post the site here, I'll pass it to the centers.
If you deal in the public realm you must expect rude behaviour. Ignore them and move on. It's not personal.
All 5's and one 4 is BAD
Anyway, they will ask you a series of 5 questions, "Did they go out of their way to please you?" "Did the value your business?" "Did they ask questions to understand your financial priorities or issues?" "Did they do things right the first time?" "Did they follow up and keep promises?"
They will ask you to RATE your visit to the branch, with a 5 being the best and a 1 being the worst. These scores are what allow us, as employees, to keep our jobs!
I have ALWAYS given 4's on surveys, of any kind, because I feel like there is ALWAYS room for improvement, but this type of survey is ALL 5's or nothing at all! They get a BAD shop if they DO NOT get ALL 5's, which is called a Top Box.
Please, I am begging you, if they call and you are NOT HAPPY with the service that you received, please call the branch manager directly and DO NOT participate in the survey. They will likely lose their jobs over it without having the opportunity to fix the issue.
Thank you!!