Complaint

0
Tom
Country: United States
972 200 1086  "out of area"
no response when requesting identification
Car warranty telemarketers ignoring do not call !

Comments

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  • 0
    LA
    The mailed notice states that my factory warranty is expired for my 2014 Jeep. It's 2015 and the warranty does not expire for 2 years. I called and asked the person on the phone why the notice stated that and she became argumentative and rude.  She called me rude for asking a valid question, because she was defensive about the misleading notice, which she knows is a lie to get people to call. United Auto Defense is a scam.
  • 0
    Works hard for the money
    UAD is a very bad company.  They lie, cheat and steal. They have underhanded business practices and karma is about to kick in.
  • 0
    Taking care of scammednaged mother
    | 2 replies
    My aged mother was scammed by this company. Somehow they got her info and initiated a contract, which she never received, and set up auto payments through PayLink of $197.75 on her credit card, after an initial downpayment of $395.00! Her Credit card company did contact her immediately about suspected fraud and refunded the payment on her account and closed that card. A new credit card number was issued but never activated. In fact, as her POA I requested the card to be cancelled and in effect all accounts closed. One month later the $197.95 was drawn on her new replacement card (the one never activated). Credit Card Company's Bad!
    UAD representative was rude and inappropriate at best. They did accept a verbal cancellation of contract but would not give any verification in any way of that action. I did notify the credit card company to Freeze all accounts and stop payment to PayLink of any future draws on the account.
    • 0
      former uad associate replies to Taking care of scammednaged mother
      | 1 reply
      it sounds like you're frustrated that your mother purchased the program.  That's understandable- that's your prerogative.  But no one would know she is not authorized to make decisions to purchase services on behalf of herSELF without your consent; unless she stated so..?
      Monthly payments are not even through paylink? ?  and it's not possible to bill a card that you don't provide an account number for; unless your mother called back in and provided an account number for the new card.  The representatives are sales people not psychics. ijs
      • 0
        Former Huh? replies to former uad associate
        Why are you a former employee. Feel bad about the BS you run by ppl? GUILT is a hella' thing huh?
  • 0
    BobbyLee
    Just a telemarketing company....I like most would like to know how they received my info and from who...they definately have noooo idea where they got it...They fitst said they work with the dealer....I thought that was weird since..so do I....Then they said the insurance company which they could not name...then the guy got frustrated and said it was public info. So I asked from what source and he could not tell me...I for one will never purchase a warranty on anything I own from a telemarketer or off of some infomercial. ..also watch for the mailers...If i want warranty I will get it from the place I purchased the item....I find it strange that my info is public record...but where they got it from is not....What a joke...
  • 0
    JonB
    | 3 replies
    I just received a card from this company. It clearly states in red letters: "Technical Service Bulletin (TSB) NOTICE". This is obviously false. Pathetic scam artists everywhere! Heck, I never answer the phone anymore since the majority of calls are from these scum/scams.
    • 0
      Glade Swope replies to JonB
      If it were legitimate, it would definitely include some information about WHAT the issue was.
    • 0
      David replies to JonB
      | 1 reply
      JonB, I'm an automotive writer and would love to see the card you have. Do you still have it? If anyone has the TSB card, feel free to email me at david@carcomplaints.com

      Thanks!
      • 0
        The king replies to David
        Do you still need a pic of the card
  • 0
    mkw
    Glad to see all the comments above. I received this "Vehicle Alert Notice" which advise "Very Urgent and Time Sensitive." It advised that the warranty on my car may have already expired and that this notice was very "URGENT."  The ominous tone of the notice was uncharacterisitic of Ford or any other car manufacturer. Then, I realized it didn't say Ford anywhere on it. My warranty is for three more years. I called the number out of curiosity, and a representative told me they "use the same administrators as Ford." Otherwise, no relationship.  I've been scammed before. Hopefully, life experiences are finally teaching me to look very closely at things that seem out of sorts. Was comforted to see the correlative remarks above.
  • 0
    Ms Bryant
    | 1 reply
    I have a rebuilt title and i told them when i called they still did a contract  for a year i paid 173 a month when i took one of my other vehicles that was rebuilt to shop which was insured through another company when it was time to fix it they said we cant and hgave me a full refund so my antennas went up and said i have to stop this with united auto defence  because it was time to pay my monthly fee called them i spoke to almost everyone at this company and they told me different  things but i been recordind them also lori was the only one at this company tries to help then stop anwering my,calls and the games begain i suppose to see a refund in 6 to 10wks that time has came and gone now they say they have,no supervisor  that i can speak  to for my refund I've been trying,since march all the computer say something  different one say full refund the others say half but i wrote and recorded  everyone that works there so now im waiting on the better business Bureau to call i have my lawyer involved  and i am reporting fruad to the banks so the bank can repay me,and go after them for there money these people are rude and are not on the same page they all tell you what you want to hear to get your money and being not answer the phone I've been calling everyday since I suspended it to see what kind of progress that we have an T now havecaller ID so now they know to ignore my call and they all are very rude and its just like I can't get down to the bottom of the problem So
    • 0
      Ms.Smorado replies to Ms Bryant
      Where did you send the letter to I sent one and it came back Not deliverable I need a address very soon. Thank You
  • 0
    Ms Bryant
    | 1 reply
    Don't  i repeat don't do bussiness with these people they will scam you they are all rude and have calling id and will not pick up the phone they claim to have no supervisor my lawyer is doing a search on them record your conversation  with them i will be back with another update people,are having hard times and they are scam artist
    • 0
      diane replies to Ms Bryant
      My friend used the company and when she sold her vehicle six months ago she requested her promised refund and still no response. Contaced BBB and they are not getting a response from them either. I am trying to help her because she is a single mother and works hard and has no time or computer. She can not afford to hire a lawyer, so I had a thought if this company is as bad as I am reading about I wonder if it would be a case for a lawyer to handle a class action suit. I believe that there are enough unsatisfied customers that would be interested in seeing them get what they deserve. Please ask your lawyer if this could be a way for all these people to get resolution.
  • 0
    Whenindoubtcheckitout
    I received a TSB also and called the number. This guy had a lot of info on my car so I started to think this may be real. However I listened to my gut and told him I was driving and had to call him back. I immediately called Toyota service dept and asked about any TSB'S and he looked up my Vin # to verify and there weren't any. He did say there are some TSBS put there for other vehicles like mine that are for recent models. He also verified that all TSBS are covered under warranty at no charge to the customer. If in doubt, check it out at the true source before you hand over the key to your wallet!!!!
  • 0
    Tired O'Scammers
    | 1 reply
    Got an officious looking TECHNICAL SERVICE BULLETIN. Called the number for entertainment only. It's a scam. They claim my car has a bunch of "issues" as listed on SaferCar.GOV. They're selling useless warranties. Bunch of nonsense.
    • 0
      Using phony "TSB"s.. replies to Tired O'Scammers
      to deceive victims into calling is a deceptive marketing tactic.  It implies they are connected to the manufacturer, and deceptively gets around the Do Not Call laws.  Contact FTC to file a complaint, and send them a copy of the phony TSB.
  • 0
    Barry
    I received a TSB notice for my new Toyota that looked very much like the real TSB's sent out by the manufacturer.  I called the 1-800-718-4228 number and it took a long time for them to answer which first raised my suspicion.  The women who answered needed to ask if I bought the car new or used and then had to ask what model it was.  At that point I asked her if they had any relation to Toyota and she went into a speech about the importance of coverage after the warranty period and I hung up.  Definitely a scam from a company with a horrible reputation and you'll receive their mail notice if your not on the state/national DO NOT CALL list.
  • 0
    TVMan
    As PT Barnum once said "there's a sucker born every minute" and that was years ago so by now it's more like every 10 seconds. I don't know about you but I don't give my hard earned money away just because some outfit trolled and got my address and auto info from who knows where. If I have a question about one of my vehicles all I need to do is take it in to the dealer and ask a few questions from the service department folks. Think before you act people!!
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