Bank of America Mortgage Department
Complaint
Russ
Country: United States
I caution any one that has a mortgage with Bank of America to be VERY CAREFUL! My dad and I share a mortgage with Bank of America, and Bank of America changes their billing address from time to time and if you do not receive an address change from them or you miss it in the mail Bank of America does receive your payments but now it is at what they consider to be the wrong location and this department holds your payment and will not forward your payment to the new billing address.
Then when you fall behind on your mortgage they foreclose on you! This is what happened to my dad and I had to file chapter 13 for him to keep his property! I make payments for my dad via online banking with my bank and my bank actually sent BOA a letter asking them to withdraw their foreclosure proceedings, cancel any late charges applied to his account and restore his good credit because my bank had proof copies of all the checks that went un-cashed.
They were sent on time but to the now wrong location because Bank of America had changed their billing address and unfortunately for us we did not receive a change of billing address notification this time, yes they have changed it before but we caught it that time. The request from my bank was refused! Why? My bank told me straight up that this is how Bank of America got to be so big! They deliberately change billing address from time to time and if you miss it for what ever reason Bank of America then forecloses because they don't receive your payments!
They receive the payments, but it's the wrong department and they just don't forward them! Proof? After chapter 13 was filed we received back one of the first checks that BOA claimed that they didn't receive, it was dated pre-foreclosure! They just flat held it until the chapter 13 was filed then sent it back. Had I not filed the chapter.13
BOA would have legally defrauded my 82 year old dad out the land he worked so hard for most of his life. If you have a mortgage with Bank of America "BE CAREFUL, BE VERY CAREFUL"! Check up on your billing address at least every six months. Thanks.
Then when you fall behind on your mortgage they foreclose on you! This is what happened to my dad and I had to file chapter 13 for him to keep his property! I make payments for my dad via online banking with my bank and my bank actually sent BOA a letter asking them to withdraw their foreclosure proceedings, cancel any late charges applied to his account and restore his good credit because my bank had proof copies of all the checks that went un-cashed.
They were sent on time but to the now wrong location because Bank of America had changed their billing address and unfortunately for us we did not receive a change of billing address notification this time, yes they have changed it before but we caught it that time. The request from my bank was refused! Why? My bank told me straight up that this is how Bank of America got to be so big! They deliberately change billing address from time to time and if you miss it for what ever reason Bank of America then forecloses because they don't receive your payments!
They receive the payments, but it's the wrong department and they just don't forward them! Proof? After chapter 13 was filed we received back one of the first checks that BOA claimed that they didn't receive, it was dated pre-foreclosure! They just flat held it until the chapter 13 was filed then sent it back. Had I not filed the chapter.13
BOA would have legally defrauded my 82 year old dad out the land he worked so hard for most of his life. If you have a mortgage with Bank of America "BE CAREFUL, BE VERY CAREFUL"! Check up on your billing address at least every six months. Thanks.
Comments
I am experiencing the exact Same problem!! They actually lost my Loan Modification paperwork that was sent to them in March 2012 and for a Year, No one could find anything!! I got case manager after case manager! They have the WORST service I have ever received. I filed a complaint with the Better Business Bureau and other agencies. I live in CA and sent a lette to Barbara Boxer who is in the senate. I REFUSE to give UP!!! Good Luck to YOU.
We actually had a buyer for the home if they would of approved the short sale. I cannot believe the government lets this bank do this to people. What good are our leaders when they let this happen to hard working tax paying people. I complained to the FTC on there practices and got no where, even wrote a letter to the governor of California and of course no response.
Why should any other country follow our example of government when ours does not work. POTUS does not give a dam of the people.
I am 58 years old and having perfect credit all my life B of A has ruined it. The citizens who had dealings with them should start protesting outside of the banks. The people need to stand up and get this bank closed.
I do not use on line banking because again it takes up to 15 days to get into the Bank of America processing center.
I have called spoken to a advocate person of which is no longer there. The only way to send it is to over night it with guar. signture return.
To bad life has to be so complex and wrong.
First of all this is an already existing mortgage. There is no prepayment penalty. This is not a checking account, where they can change or add on new fees, and I can just close my account if I don't like it. Where in my 6" pile of closing papers does it say you can add on as many fees as you want 10 years later?
I am sick of this bank working so hard to think up new ways to rip off the customer. Maybe they should charge anyone who speaks their name.
IT LOOKS LIKE THEY CHANGE THE RULES AS THE GO.
FAXED THOUSANDS OF PAGES NO ANSWER, BUT I DO GET CHARGE FOR THE ONCE THEY FAXED FORM DIFFERENT DEPARTMENTS.